I tried this several times before I gave up and decided to use System Recovery, with the option to backup my personal data (photos and such). It reset my computer to factory settings, but when I went to Backup and Restore there were no files.
I gave up all my photos for loss and tried to reinstall Trend Micro, but I had a LOT of trouble. It kept freezing up every time I tried to download a patch. Ctrl Alt Del would bring up a black screen and an error message. It also tried to download a driver for a new 'Unknown Device,' but that has only happened once so far.
Finally got Trend installed, but my computer runs really slow and it freezes up solid every time I try a virus scan. It also freezes when I try a search for something that will fix the problem. I had to use Safe Mode to join this forum.
I finally found my missing personal files in C:\BACKUP which I had to use search to find, but I have no idea how to put them back where they were.
Any help would be greatly appreciated.
Edited by hamluis, 14 February 2012 - 08:18 AM.
Moved from Vista to Am I Infected.