Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus deleted my System Restore points-Vista


  • Please log in to reply
1 reply to this topic

#1 caradiana

caradiana

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 14 February 2012 - 12:38 AM

This morning I mistakenly clicked a bad link. IE froze up and refused to load the task manager. I restarted my computer by turning the power off, but Windows would never load, it would just stay on a black screen. I restarted again in Safe Mode and tried to use System Restore, but it said I had no restore points. I restarted again and used System Repair. It found nothing wrong and told me to remove a new piece of hardware to fix the problem. I'm using my home computer and I haven't added new hardware in months, so I have no idea what it's talking about.

I tried this several times before I gave up and decided to use System Recovery, with the option to backup my personal data (photos and such). It reset my computer to factory settings, but when I went to Backup and Restore there were no files.

I gave up all my photos for loss and tried to reinstall Trend Micro, but I had a LOT of trouble. It kept freezing up every time I tried to download a patch. Ctrl Alt Del would bring up a black screen and an error message. It also tried to download a driver for a new 'Unknown Device,' but that has only happened once so far.

Finally got Trend installed, but my computer runs really slow and it freezes up solid every time I try a virus scan. It also freezes when I try a search for something that will fix the problem. I had to use Safe Mode to join this forum.

I finally found my missing personal files in C:\BACKUP which I had to use search to find, but I have no idea how to put them back where they were.

Any help would be greatly appreciated.

Edited by hamluis, 14 February 2012 - 08:18 AM.
Moved from Vista to Am I Infected.


BC AdBot (Login to Remove)

 


#2 caradiana

caradiana
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 15 February 2012 - 11:16 PM

It's been a couple of days and I still can't figure out how to fix this.
Windows works fine in Safe Mode, but freezes up completely after a couple of minutes on normal. I'll be able to move the mouse pointer, but I won't be able to open anything or bring up the Task Manager.
I ran Malwarebytes and it didn't find anything on the quick scans, but it froze up every time I tried a full scan.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users