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Malaware detected on my pc, known and unknown


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3 replies to this topic

#1 angy08

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Posted 13 February 2012 - 10:08 AM

I have 2 pcs infected with the Autorun.Inf virus but the one I'm asking help with and hopefully fix my other one also is because my antivirus defected several different threats I have windows 7 netbook 32-Bit, 1GB RAM. I had to remove My last antivirus due to maybe being affected. I know for sure I have the autorun virus but could not remove it with the command prompt instructions I found. can't access or delete autorun or unknown virus/malware. I think some of my files are being locked by virus. Malwarebytes is not detected anything. I followed some intruction here on removing malware and could only remove one threat the other ones my antivirus detected. here is a list of ones I had and have been remove and some I still have... win32/trojan downloader. Lavasofte Ad-Aware was detected as malware but could not uninstall so I deleted the files. Infected with $RECYCLE.BIN.EXE. Virus Worm/Generic14.BOIC. Trojan.Agent/Gen-Remote-Admin. Malware reported by my antivirus on c:\WINDOWS\SYSTEM32\FLCSS.EXE VIRUS REGT.EXE VIRUS Autorun.Inf. I got a warning when I restart my pc in normal mode before that said..windows cannot find 7381139.exe make sure you typed the name correctly and then try again. (without me doing anything) I have used Rkill before running scans on my pc to see if it detects anything and get 3 windows that open with error install message I think. Combofix removed one malware but then I had to use system restore because I had trouble starting my pc afterwords. My avg on safe mode show a lot of locked files, dont know what that means, I think the virus is hiding on some of my important windows system files, not sure. I got access denied trying to manually delete Autorun before. How can I remove all virus/malware from my pc and make sure nothing comes back. I have an external hardrive and 2 mini sdhc cards I'm afraid got infected also before I knew I had a virus but I had just used them on this pc and a toy for my kids. Not sure how the other pc got infected either with Autorun.Inf because only my husband and his daughter use it maybe from another Usb memory stick. Please HELP ME Im not computer saby. I tried some malware removal software from CNET that I think it only made my nightmare worse. I hope I didnt miss anything on the description, I don't want to loose my laptop since I can't get another one at the moment. Could you Please Help me. Any help would be greatly appreciated it. Thank you for ur time in advance. This is an awesome site...I will make sure to donate when I get my pc back to normal to help out. Thanks Again.

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#2 fireman4it

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Posted 13 February 2012 - 12:53 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Note:
If you are unable to run a Gmer scan due the fact you are running a 64bit machine please run the following tool and post its log.

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



Thanks and again sorry for the delay.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#3 fireman4it

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Posted 14 February 2012 - 10:36 AM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 3-5 days the topic will need to be closed.

Thanks for understanding :)

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#4 fireman4it

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Posted 19 February 2012 - 07:08 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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