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cant remove AVSecurity essentials


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#1 adamxx

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Posted 13 February 2012 - 08:37 AM

I was infected by AV Securities Essentials and followed the steps in one of the messages. Malwarebytes ran, initially found some files and quarantined:

HKCR\SOFTWARE\Microsoft\Internet Explorer\SearchScopes|URL (Hijack.SearchPage) -> Bad: (http://findgala.com/?&uid=8039&q={searchTerms}) Good: (http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}&ie={inputEncoding}&oe={outputEncoding}&startIndex={startIndex?}&startPage={startPage}) -> Quarantined and repaired successfully.

but now it does not report any.

But when I restarted the computer, the AV Security Essetials message is back on.

By the way when I downloaded Rkill and ran it(in safemode with network), I got a message that installation failed. This came twice. Then the Rkill cmd.exe window came up and the message said Rkill started and completed. So I dont know if the malware inturrupted the Rkill process. I downloaded and ran Rkill from all a;ternative links as well.


Arun

Edited by adamxx, 13 February 2012 - 09:44 AM.


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#2 boopme

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Posted 13 February 2012 - 09:42 PM

Hello adamxx,did you run Rkill before MBAM?

Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Please ask any needed questions,post logs and Let us know how the PC is running no
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 adamxx

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Posted 14 February 2012 - 12:46 AM

I did originally run Rkill and then Malwarebytes. (Did these processes several times). I downloaded the Rkill from different locations. Eachtime I executed the rkill, I first received a message "installation failed", but later Rkill window opened and the program ran successfuly. But malware bytes did not remove any malware.

After you replied now, I downloaded Rkill from one of the links. This time I did not get the installation failed message. I ran malware bytes and then the superAntiSpyware. The logs are as follows:


---------------------------------------------------

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.13.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Arun :: ARUNPUGET [administrator]

2/13/2012 10:25:47 PM
mbam-log-2012-02-13 (22-25-47).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 199569
Time elapsed: 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)




------------------------------------------------------
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/13/2012 at 10:38 PM

Application Version : 5.0.1144

Core Rules Database Version : 8235
Trace Rules Database Version: 6047

Scan type : Quick Scan
Total Scan Time : 00:01:52

Operating System Information
Windows 7 Professional 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 583
Memory threats detected : 0
Registry items scanned : 57955
Registry threats detected : 0
File items scanned : 24768
File threats detected : 27

Adware.Tracking Cookie
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\GH3BUF0P.txt [ /serving-sys.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\DZW5UJN8.txt [ /doubleclick.net ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\SPGRQHOG.txt [ /kontera.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\97VPZ07W.txt [ /adbrite.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\9AOEGRRU.txt [ /imrworldwide.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\WX2RHALI.txt [ /at.atwola.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\2Z96IG3N.txt [ /legolas-media.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\FLT98V01.txt [ /collective-media.net ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\667YUJZK.txt [ /invitemedia.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\C7M29R6B.txt [ /insightexpressai.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\628S0BAY.txt [ /ad.yieldmanager.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\99QO2HTR.txt [ /revsci.net ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\8YM0OBA2.txt [ /media6degrees.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\V7RK4632.txt [ /statcounter.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\9ZP8YIAK.txt [ /ads.bleepingcomputer.com ]
C:\Users\Arun\AppData\Roaming\Microsoft\Windows\Cookies\TOT96NFR.txt [ /atdmt.com ]
C:\USERS\ARUN\Cookies\DZW5UJN8.txt [ Cookie:arun@doubleclick.net/ ]
C:\USERS\ARUN\Cookies\SPGRQHOG.txt [ Cookie:arun@kontera.com/ ]
C:\USERS\ARUN\Cookies\9AOEGRRU.txt [ Cookie:arun@imrworldwide.com/cgi-bin ]
C:\USERS\ARUN\Cookies\WX2RHALI.txt [ Cookie:arun@at.atwola.com/ ]
C:\USERS\ARUN\Cookies\FLT98V01.txt [ Cookie:arun@collective-media.net/ ]
C:\USERS\ARUN\Cookies\C7M29R6B.txt [ Cookie:arun@insightexpressai.com/ ]
C:\USERS\ARUN\Cookies\628S0BAY.txt [ Cookie:arun@ad.yieldmanager.com/ ]
C:\USERS\ARUN\Cookies\8YM0OBA2.txt [ Cookie:arun@media6degrees.com/ ]
C:\USERS\ARUN\Cookies\V7RK4632.txt [ Cookie:arun@statcounter.com/ ]
C:\USERS\ARUN\Cookies\TOT96NFR.txt [ Cookie:arun@atdmt.com/ ]

Trojan.Agent/Gen-MultiFraud
C:\USERS\ARUN\APPDATA\LOCAL\TEMP\RXWSAMCONE.EXE

#4 boopme

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Posted 14 February 2012 - 12:12 PM

OK, lets try something else,
Run TFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
>>>
Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.

>>>
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 adamxx

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Posted 15 February 2012 - 10:57 AM

Thanks. Following is the TDS log:
TFC and TDS killer ran and did not find any threats.

ESET OnlineScan is as follows:


C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll a variant of Win32/Adware.Yontoo.A application cleaned by deleting - quarantined
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined
C:\ProgramData\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined
J:\mypictures\New Folder (4)\youtube_flv_downloader_install.exe probably a variant of Win32/Agent.BDXASRA trojan deleted - quarantined

So it appears I am ok now. But I have this file on my desktop: named systemCheck which points to:
C:\ProgramData\H1wSMmHQi1iWe4.exe

Shall I delete this?

#6 boopme

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Posted 15 February 2012 - 11:05 AM

Yes delete that,that looks like adead malware folder.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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