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Hi, I have a Dell Optiplex GX270 running Windows XP SP3. In normal boot it gets to the windows splash screen and freezes, the hard drive LED looks like the hard drive is active and doing something but even after 20 minutes it doesn't boot.
The computer boots okay in safe mode... I tried running a windows repair ( using the Windows installation CD) and I also tried running Malware bytes and super antispyware, by removing the hd and putting it in another computer as a secondary HD and running the utilites to that hd drive. I still have the same problem when I try to boot to this hd.
1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
2) Will it boot with a selective startup (in safe mode, open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot.
Nothing has changed since the problem has started no new hardware, software (that I know of).
I did the startup in safe mode, and did the selective startup unchecking all three items under in msconfig general tab. The problem still happened in the selective startup.
You said you tried "Windows Repair" - I'm not sure what you mean - did you try a repair install? If not, what did you do? And if you'd like to try a repair install (which is probably the next logical step), follow these instructions:
Boot to the XP CD and choose the SECOND repair option, allowing XP to install on top of itself. After completion you'll need to go to Windows Update and download & install all updates (except for hardware & driver related updates, which should never be downloaded from Windows Update - only from the OEM websites). Here is a clear tutorial on how to perform a repair install: http://www.geekstogo.com/forum/topic/138-how-to-repair-windows-xp/