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Blue Screen Help


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11 replies to this topic

#1 rytheterp

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Posted 15 February 2006 - 08:47 AM

So yea, ive been getting the blue screen of death late, ill do a short little history of what has been happening. Through probably a mistake on my own, whenever my computer restarted, it came up with a "Microsoft Windows XP Home" and "Microsoft Windows XP Home (bootscreen)" as options of OSs. I do not know if this is anything to do with the blue screens, yet I was getting blue screens usually referring to Kernels and no page. The computer pretty much stopped working from there, but after letting it sit for awhile (overnight), I was able to reformat on a fresh partition. It was all working great until I came back this morning and I saw a blue screen saying that "Windows was temporarily unable to read your hard disk drive. " Is this a hard drive problem, since it seems to be working fine after I restarted, or should i reformat again? I have been transferring in large amount of music files back onto my computer from a 2.5" external that I have. I have never left it transferring when I wasnt around, and the only program I left running (at least in the foreground) was AIM. Thanks again for your help, and if a HJT log is needed, I will do one asap.

-Ryan

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#2 acklan

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Posted 15 February 2006 - 08:57 AM

Have you cleaned the inside of your computer lately. Heat is a big killer of electronices. Can you enter Safe Mode? Have you checked the event viewer in administrative tools? Check your fans to make sure they are working, including you video card. A bad or poorly seated video card can cause this type of problem.
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#3 Albert Frankenstein

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Posted 15 February 2006 - 09:11 AM

I have been transferring in large amount of music files back onto my computer from a 2.5" external that I have

Can I ask, where did you download or get this music from? From a peer to peer site such as Kazaa? Or did you pay at Napster? Or get them from your friends? If from your friends, where did they get them?

Although acklan is right, and is probably on to it, this behaviour can also be caused by infections that can be spread through music files.
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#4 acklan

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Posted 15 February 2006 - 09:19 AM

Although acklan is right, and is probably on to it, this behaviour can also be caused by infections that can be spread through music files.


Your right Albert Frankenstein virus'/spyware/malware can corrupt drivers causing the same conditions.
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#5 Enthusiast

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Posted 15 February 2006 - 09:54 AM

I would start running anti-virus and anti-malware scans if you have used a P2P to download anything.

P2Ps are the number one source os malware infections.

Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these as they require Axtive X to work.)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html

Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

If your computer is more than two years old a cleaning is in order as acklan advised. It can't ever hurt and could always help.

#6 usasma

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Posted 15 February 2006 - 11:32 AM

Try checking your Event Viewer for error messages - the exact text can help us to narrow down the problem. Here's a link to how to do it: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#7 rytheterp

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Posted 15 February 2006 - 02:47 PM

Ok, thanks for all the responses so far, I use DC++, which is a peer to peer which stays on the network at my college , but regardless, its open to people bringing things in, about half of my music is my own rips. I have noticed when there were corrupt files on the server, and I restarted in safe mode and used command prompt to delete them. I have a laptop with a notebook cooler regarding the reply about computer cooling. I went to event viewer, and here it was i found:

4 Errors:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2/15/2006
Time: 8:24:35 AM
User: N/A
Computer: RYTHEFLY
Description:
Error code 000000f4, parameter1 00000003, parameter2 895b5020, parameter3 895b5194, parameter4 805f9f88.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 74737953 45206d65 726f7272 72452020
0010: 20726f72 65646f63 30303020 66303030
0020: 50202034 6d617261 72657465 30302073
0030: 30303030 202c3330 62353938 30323035
0040: 3938202c 31356235 202c3439 66353038
0050: 38386639

-----------------------------------

Event Type: Error
Event Source: atapi
Event Category: None
Event ID: 9
Date: 2/14/2006
Time: 10:28:56 PM
User: N/A
Computer: RYTHEFLY
Description:
The device, \Device\Ide\IdePort0, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0050000f 00a40001 00000000 c0040009
0010: 00000100 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000007 0e080040 00000000
0040: 120020ff 20200108 00000000 00000028
0050: 00000000 00000000 00000000 88486008
0060: 00000001 00000000 00000035 00000000
0070: 00000000 00000000

-----------------------------------

Event Type: Error
Event Source: NetBT
Event Category: None
Event ID: 4311
Date: 2/13/2006
Time: 2:02:18 PM
User: N/A
Computer: RYTHEFLY
Description:
Initialization failed because the driver device could not be created.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00000000 00580001 00000000 c00010d7
0010: 00000111 c0000001 00000001 00000000
0020: 00000000 00000000

-----------------------------------

Event Type: Error
Event Source: NetBT
Event Category: None
Event ID: 4311
Date: 2/13/2006
Time: 2:01:12 PM
User: N/A
Computer: RYTHEFLY
Description:
Initialization failed because the driver device could not be created.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00000000 00580001 00000000 c00010d7
0010: 00000111 c0000001 00000000 00000000
0020: 00000000 00000000
----------------------------

I hope that helps, thanks in advance!

Edited by rytheterp, 15 February 2006 - 02:49 PM.


#8 Albert Frankenstein

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Posted 15 February 2006 - 04:54 PM

That's good info. Ry the fly, huh? I like it.

Ok, what I recommend is that you follow Enthusiast's advice as soon as possible, before you loose your ability to surf the internet.

Usually the way these things go (and tell me please if this fits):
  • The computer acts buggy. May not repeat the behaviour but just doesn't always work right.
  • Computer is acting slow. Especially when you try to get online.
  • Cannot connect to the internet.
  • Computer will not boot.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


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#9 rytheterp

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Posted 16 February 2006 - 04:30 PM

Well, lets see, the computer reboots fine, it has been knockin me off the internet a bit, but it goes back online within a few seconds. Ive been following enthusiats advice, been running those programs. Oh yea, i got 4 errors today. here they are.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 2/16/2006
Time: 3:38:41 PM
User: N/A
Computer: RYTHEFLY
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x026d1368.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 70786520 65726f6c 78652e72
0020: 2e362065 39322e30 322e3030 20303831
0030: 75206e69 6f6e6b6e 30206e77 302e302e
0040: 6120302e 666f2074 74657366 36323020
0050: 36333164 0a0d38

-------------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 2/16/2006
Time: 3:38:52 PM
User: N/A
Computer: RYTHEFLY
Description:
Fault bucket 267916613.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6b637542 203a7465 39373632 31363631
0010: 0a0d33

-------------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2/16/2006
Time: 3:38:56 PM
User: N/A
Computer: RYTHEFLY
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 77726420 336e7374 78652e32
0020: 2e352065 36322e31 302e3030 206e6920
0030: 68676264 2e706c65 206c6c64 2e312e35
0040: 30303632 3831322e 74612030 66666f20
0050: 20746573 31303030 64353932

-------------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 2/16/2006
Time: 3:39:00 PM
User: N/A
Computer: RYTHEFLY
Description:
Fault bucket 00733296.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6b637542 203a7465 33373030 36393233
0010: 0a0d

#10 Enthusiast

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Posted 16 February 2006 - 04:55 PM

Event Type: Error
Event Source: atapi
Event Category: None
Event ID: 9
Date: 2/14/2006
Time: 10:28:56 PM


ATAPI or PATAPI - ATAPI using PATA - used by CD, DVD and tape devices.

Then you got:

Event Type: Error
Event Source: NetBT
Event Category: None
Event ID: 4311
Date: 2/13/2006
Time: 2:02:18 PM
User: N/A
Computer: RYTHEFLY
Description:
Initialization failed because the driver device could not be created.

NetBT is netbios over TCP


Then:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 2/16/2006
Time: 3:38:41 PM

An application error.

I could be wrong, but it sounds like a virus.

#11 Albert Frankenstein

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Posted 16 February 2006 - 05:46 PM

I could be wrong, but it sounds like a virus.


It does to me, too.

If after running the various scans you continue to have issues, I would like to refer you to the Highjack This (HJT) forum here at BleepingComputer.com:

First: Read the Preparation Guide found HERE. It is very important that you follow ALL of the instructions found within. (There are many important steps in this guide that may clean your computer.)

Second: Post your system information along with a brief description of the problems you are having, and your HJT log in the HJT forum found HERE.

NOTE: Please, after you post your HJT log DO NOT make another post in the HJT forum until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post there will be 1 reply. The team member glancing over the replies might think someone is already helping you out and will not respond. So, just make your post and let it sit there until a team member responds. The volunteers who work that forum are very busy, so please be patient and wait for a response. It can sometimes take a few days.

Third: If, after finishing your work with the folks at the HJT forum you have issues with XP related to the removal of the infection, then come back in here and let us help you get your computer back to normal.

You are in good hands! Good luck!
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#12 rytheterp

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Posted 17 February 2006 - 09:01 AM

Thanks so much guys, I had another kernel error this morning, I hate waking up to a blue screen. Thanks alot for your help, I really appreciate it.




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