I recently got infected with an AVG trojan virus while trying to download Avast anti-virus(this is according to the IT technitian who formatted my laptop for me to fix the problem, what I know about computers is dangerous.) Then yesterday when I could finally get on the internet again, I was randomly redirected to some weird unrelated sites, and not knowing that this could mean I had a virus, I blithely clicked on a button called "report bugs" and since then I can barely use google at all. I have an anti-virus called Microsoft Security Essentials, I don't know if it is legit, I paid the IT guy to put it on my laptop, but now I'm not so sure. This antivirus doesn't pick up any viruses.
I googled the problem as best I could and found your site, then took the advice you had given another virus-besieged individual and downloaded Malware Bytes. I ran the scan as you suggested in your answer to the post, but nothing was picked up. I have no way of knowing how many viruses I have or how to fix them, and now I'm scared that I have been given dodgy, virus-laden software by the "IT expert" and I currently live 10 000 km away from my husband, friends and family. I NEED the internet!
Please help if you can, I understand if it takes a while to get back to me.
Thank you so much.