I am not sure whether you see a blank page when accessing Disk Management, or the Disk Management window displays normally, but the hard drive on which Windows is installed is not reported. When the latter situation occurs it is often because of a rootkit infection. Before attempting to do what you are hoping to do, I suggest that you have the computer cleaned of malware.
You will need some expert assistance to deal with the issue, so please follow the instructions in thePreparation Guide For Use Before Using Malware Removal Tools and Requesting Help
When you have done that, post your log
in the "Virus, Trojan, Spyware, and Malware Removal Logs forum
", NOT here
, for assistance by the Malware Response Team experts.
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