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zeroaccess


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#1 rfilippo

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Posted 10 February 2012 - 10:51 PM

Hello. Please pardon my ignorance. I am very tired and at this point confused as to what I've tried because I have probably tried too many things. Originally, I was trying to load printer software on my windows 7 64 bit system. I received an error code but I don't remember the full code. It started 0x8000---. In attempting to fix it I started receiving a new error code, 1068. I went into services, and windows firewall was set to automatic but stopped. When I click "start" I get error code 1068. I ran a norton scan which came up with zeroaccess.b. I researched a couple of different options but none of them worked. I just downloaded something that is trusted by norton to remove zeroaccess. They recommended that I immediately run another scan, which is running as we speak. It is almost done but I noticed that the virus and spyware scan came back "user interaction pending." I have never seen this and I can't find anything about it anywhere. I suspect I'll get more details when the scan is through. At this point, I am trying so many things that I am probably doing more harm than good. Is there something I need to include that will help? I am only slightly technical. Thank you

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#2 boopme

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Posted 10 February 2012 - 10:56 PM

Hello rfilippo. We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 rfilippo

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Posted 11 February 2012 - 10:54 AM

Hello and thank you for helping me. I was doing fine until I got to downloading gmer. I downloaded the gmer as .exe and my screen looks different. The only items checked are Services, registry, files, C:\ and ADS. It does not let me check anything else. I wanted to be sure before I continued. Thank you

#4 boopme

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Posted 11 February 2012 - 11:03 AM

You have a windows 7 64 bit system,that's why I said to skip GMER :)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 rfilippo

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Posted 11 February 2012 - 01:42 PM

Yeah. I'm sorry. Told you I was tired!!

#6 boopme

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Posted 11 February 2012 - 04:34 PM

Not a problem,,
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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