Posted 09 February 2012 - 04:50 PM
Hi, I am new to the forums. I hope I'm posting in the right place. I'm just an average computer user and not very good at technical things so please be patient with me.
I have an Acer Inspire 5736Z laptop which I mostly use for browsing the internet and playing some games. It still has 100gb free on the hard drive, and 3gb of ram. I have had it about 10 months. Yesterday a game I was playing crashed, and around the same time a Spybot pop-up appeared which said:
Category: Session manager
Change: Value deleted
Old data: autocheck autochk *
New data: [greyed out]
I was unable to click Allow Change or Deny Change because the laptop had frozen. I waited several minutes and tried to shut the game down using Task Manager processes, but nothing worked. In the end I shut it down by holding down the power button.
When I restarted the laptop was going extremely slowly. I'm talking 5-10 minutes to open a blank Notepad. I don't know if it's to do with the Spybot message or if I damaged something by restarting in that way.
This is what I have done so far. It is all guesswork on my part so I don't know if it was pointless:
- Started in safe mode. Everything runs very quickly. I started up my usual background programs one by one: Avast, Spybot, ZoneAlarm, iTunes, Audible download manager and OpenOffice. It still ran quickly.
- Ran CCleaner and deleted unncessary files, but it only amounted to about 400mb.
- Performed an Avast scan. Came up clean.
- Performed a Spybot scan. It reached the end and then froze before showing the results.
- Tried to use Spyboy's recovery but I think the CCleaner deleted those files because there was no recovery data :/
- Uninstalled the game that crashed, and other programs that I no longer use.
- Started again in normal mode, still going painfully slow there.
I am writing from my husband's laptop. Can anybody advise me what the problem could be or how I can diagnose/fix it?