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Gala re-drect and others??


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15 replies to this topic

#1 JustMyAlias

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Posted 09 February 2012 - 12:45 PM

i'm back.... sadly

I am using Windows Vista on a laptop have become infected.
It looked like there was an AV or AVA something virus running - but it's gone now.
I have run SpyBot, Malware Bytes and Ad-Aware (all latest versions and updates) - all have found files and removed most.
There is definitely still a virus and/or hijacker in place though.
A few could not be removed because supposedly I did not have Admistrator rights.
I am in safe mode now, but my "Administrator" rights have been blocked, Windows Secruty Center has been set to Off and blocked, and Ad-Aware's AdWatch seems to have been blocked too (unless this is a paid only feature...)
Running the 3 programs again in Safe Mode, but do not expect success.
help...
TIA!

(also unable to immunize in SpyBot b/c I lack Admin rights...)

Edited by JustMyAlias, 09 February 2012 - 12:47 PM.


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#2 Broni

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Posted 09 February 2012 - 06:25 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 JustMyAlias

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Posted 09 February 2012 - 06:50 PM

should i stay in safe mode?

#4 JustMyAlias

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Posted 09 February 2012 - 06:56 PM

The Norton license has just expired, and I will likely not be updating it.

This is the SecurityCheck log:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus
Norton AntiVirus SYMLT MSI
Norton AntiVirus Parent MSI
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Spybot - Search & Destroy
CCleaner
Java™ 6 Update 27
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
``````````End of Log````````````

#5 JustMyAlias

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Posted 09 February 2012 - 07:02 PM

from FarBar:

Farbar Service Scanner Version: 08-02-2012
Ran by Austen (administrator) on 09-02-2012 at 19:01:12
Running from "C:\Users\Austen\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Nerwork
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
Checking LEGACY_SDRSVC: Attention! Unable to open LEGACY_SDRSVC\0000 registry key. The key does not exist.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
Checking LEGACY_BITS: Attention! Unable to open LEGACY_BITS\0000 registry key. The key does not exist.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#6 JustMyAlias

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Posted 09 February 2012 - 07:06 PM

from MiniToolBox:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Austen (administrator) on 09-02-2012 at 19:03:57
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Nerwork
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)
Broadcom NetLink ™ Fast Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Austen-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Fast Ethernet
Physical Address. . . . . . . . . : 00-22-15-FD-14-F7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1C-BF-BC-39-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::35e0:b1a8:be31:32f9%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, February 09, 2012 11:56:33 AM
Lease Expires . . . . . . . . . . : Friday, February 10, 2012 11:56:32 AM
Default Gateway . . . . . . . . . : 192.168.2.254
DHCP Server . . . . . . . . . . . : 192.168.2.254
DHCPv6 IAID . . . . . . . . . . . : 134225087
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-51-69-6B-00-1C-BF-BC-39-D6
DNS Servers . . . . . . . . . . . : 205.152.37.23
205.152.150.23
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DCFAC32F-399F-48DB-9E9D-8569EBBA3A28}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{9417E58F-C964-42C0-9679-85E0F21523C7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns.asm.bellsouth.net
Address: 205.152.37.23

Name: google.com
Addresses: 74.125.45.103
74.125.45.104
74.125.45.105
74.125.45.106
74.125.45.147
74.125.45.99



Pinging google.com [74.125.45.104] with 32 bytes of data:

Reply from 74.125.45.104: bytes=32 time=44ms TTL=52

Reply from 74.125.45.104: bytes=32 time=44ms TTL=52



Ping statistics for 74.125.45.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 44ms, Maximum = 44ms, Average = 44ms

Server: dns.asm.bellsouth.net
Address: 205.152.37.23

Name: yahoo.com
Addresses: 98.137.149.56
98.139.183.24
209.191.122.70
72.30.2.43



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=65ms TTL=49

Reply from 209.191.122.70: bytes=32 time=62ms TTL=49



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 62ms, Maximum = 65ms, Average = 63ms

Server: dns.asm.bellsouth.net
Address: 205.152.37.23

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 22 15 fd 14 f7 ...... Broadcom NetLink ™ Fast Ethernet
8 ...00 1c bf bc 39 d6 ...... Intel® PRO/Wireless 3945ABG Network Connection
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 isatap.{DCFAC32F-399F-48DB-9E9D-8569EBBA3A28}
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.{9417E58F-C964-42C0-9679-85E0F21523C7}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.254 192.168.2.103 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.103 281
192.168.2.103 255.255.255.255 On-link 192.168.2.103 281
192.168.2.255 255.255.255.255 On-link 192.168.2.103 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.103 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.103 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
8 281 fe80::/64 On-link
8 281 fe80::35e0:b1a8:be31:32f9/128
On-link
1 306 ff00::/8 On-link
8 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/09/2012 00:16:32 PM) (Source: Automatic LiveUpdate Scheduler) (User: Austen)Austen
Description: errorFailed unregistering service.

Error: (02/09/2012 11:51:03 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (02/09/2012 07:45:51 AM) (Source: Perflib) (User: )
Description: PolicyAgent

Error: (02/09/2012 07:45:51 AM) (Source: Perflib) (User: )
Description: OpenIPSecPerformanceDataC:\Windows\System32\ipsecsvc.dllPolicyAgent4

Error: (02/09/2012 07:45:51 AM) (Source: Perflib) (User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll4

Error: (02/09/2012 07:45:50 AM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (02/08/2012 11:06:32 PM) (Source: Application Error) (User: )
Description: Faulting application IExplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00520655,
process id 0xd74, application start time 0xIExplore.exe0.

Error: (02/08/2012 11:06:29 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0068e51d,
process id 0x13c, application start time 0xiexplore.exe0.

Error: (02/05/2012 08:08:46 PM) (Source: Microsoft Office 12) (User: )
Description: Rejected Safe Mode action : Microsoft Office Outlook.

Error: (02/04/2012 10:17:43 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 18ac
Start Time: 01cce0ebcc197aa0
Termination Time: 1831


System errors:
=============
Error: (02/09/2012 00:14:40 PM) (Source: DCOM) (User: )
Description: 1084RapiMgr{ED081F25-6A77-4C89-B689-C6E15C582EC1}

Error: (02/09/2012 00:12:01 PM) (Source: DCOM) (User: )
Description: 1084LiveUpdate{03E0E6C2-363B-11D3-B536-00902771A435}

Error: (02/09/2012 00:11:04 PM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}

Error: (02/09/2012 11:56:40 AM) (Source: DCOM) (User: )
Description: 1068fdPHost{145B4335-FE2A-4927-A040-7C35AD3180EF}

Error: (02/09/2012 11:51:03 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (02/09/2012 11:50:53 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (02/09/2012 11:50:50 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: SYSTEM)
Description: C:\Windows\System32\IWMSSvc.dll21

Error: (02/09/2012 11:50:36 AM) (Source: Service Control Manager) (User: )
Description: eeCtrl
SPBBCDrv
spldr
SRTSPX
SYMTDI
Wanarpv6

Error: (02/09/2012 11:50:36 AM) (Source: Service Control Manager) (User: )
Description: Computer BrowserServer%%1068

Error: (02/08/2012 07:02:27 PM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}


Microsoft Office Sessions:
=========================
Error: (02/03/2012 03:41:17 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 2, Application Name: Microsoft Office Access, Application Version: 12.0.6606.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 490 seconds with 480 seconds of active time. This session ended with a crash.

Error: (01/05/2012 10:32:23 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 2, Application Name: Microsoft Office Access, Application Version: 12.0.6606.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 49379 seconds with 12780 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office system (Version: 12.0.6612.1000)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Ad-Aware (Version: 9.0.7)
Ad-Aware Security Toolbar (Version: 0.9.1.20)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader 8.3.1 (Version: 8.3.1)
AppCore (Version: 1)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ATK Hotkey (Version: 1.00.0033)
AV (Version: 1)
Bonjour (Version: 3.0.0.10)
Broadcom Gigabit Integrated Controller (Version: 10.50.08)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
ccCommon (Version: 106.2.0.21)
CCleaner (Version: 3.11)
Coupon Printer for Windows (Version: 5.0.0.1)
EasyCapture
Emsisoft Anti-Malware 5.1 (Version: 5.1)
EnergyCut (Version: 1.00)
Ftp Explorer Mobile for Windows Mobile 5.0 (Version: 2.1.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.99)
iCloud (Version: 1.0.2.17)
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless Software (Version: 11.1.1.0)
Internet Worm Protection (Version: 14.0.0)
ISO Recorder (Version: 3.0.0)
iTunes (Version: 10.5.3.3)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 27 (Version: 6.0.270)
Lenovo Easy Camera (Version: 6.32.703.08)
lenovo scrnsave
LiveUpdate Notice (Symantec Corporation) (Version: 1.4.5)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
mCore (Version: 9.23.0000)
mDriver (Version: 9.23.0000)
mHelp (Version: 9.23.0000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
mMHouse (Version: 9.23.0000)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.4.0 (Version: 5.4.0)
Motorola SM56 Speakerphone Modem
mPfMgr (Version: 9.23.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton AntiVirus (Symantec Corporation) (Version: 14.2.0.29)
Norton AntiVirus (Version: 14.2.0.29)
Norton AntiVirus Help (Version: 14.01.00)
Norton AntiVirus Parent MSI (Version: 14.0.0)
Norton AntiVirus SYMLT MSI (Version: 14.0.0)
Norton Protection Center (Version: 2007.2.0.22)
Power2Go 5.0
Realtek High Definition Audio Driver (Version: 6.0.1.5502)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (Version: 3.51.01)
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.650.0)
Shuttle Center II (Version: 5.0.4626)
Softi FreeOCR
Softi FreeOCR (Version: 2.6.0)
SPBBC 32bit (Version: 3.2.0.21)
Spybot - Search & Destroy (Version: 1.6.2)
Symantec (Version: 11.5.0)
Symantec Real Time Storage Protection Component (Version: 10.2.2.6)
SymNet (Version: 7.2.5.8)
Synaptics Pointing Device Driver (Version: 9.1.19.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596686) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VeriFace
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
WinFlash
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 3062.54 MB
Available physical RAM: 2082.77 MB
Total Pagefile: 6355.36 MB
Available Pagefile: 5639 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.52 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:188.94 GB) (Free:91.82 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:27.19 GB) (Free:26.28 GB) NTFS
4 Drive g: (NAHASS) (Fixed) (Total:372.6 GB) (Free:192.77 GB) NTFS

========================= Users: ========================================

User accounts for \\AUSTEN-PC

Administrator Austen Bobby
Guest


**** End of log ****

#7 JustMyAlias

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Posted 09 February 2012 - 07:14 PM

from MBAM (in safe mode)
(no malicious items detected...):

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.09.08

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Austen :: AUSTEN-PC [administrator]

2/9/2012 7:09:18 PM
mbam-log-2012-02-09 (19-09-18).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 189193
Time elapsed: 3 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#8 Broni

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Posted 09 February 2012 - 07:18 PM

..and aswMBR///

My Website

p4433470.gif

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#9 JustMyAlias

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Posted 09 February 2012 - 07:38 PM

sorry
re-booted
(in normal Windows mode now)
but got caught up in a SpyBot scan on re-boot
was trying to crash out of it and got hung up...
on it now...

#10 JustMyAlias

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Posted 09 February 2012 - 07:58 PM

from aswMBR:

aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-02-09 19:40:20
-----------------------------
19:40:20.617 OS Version: Windows 6.0.6002 Service Pack 2
19:40:20.633 Number of processors: 2 586 0xF0D
19:40:20.633 ComputerName: AUSTEN-PC UserName: Austen
19:40:22.130 Initialize success
19:48:56.774 AVAST engine defs: 12020903
19:49:49.597 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
19:49:49.597 Disk 0 Vendor: Hitachi_ BBFO Size: 238475MB BusType: 3
19:49:49.659 Disk 1 \Device\Harddisk1\SR0 -> \Device\SdBus-0
19:49:49.659 Disk 1 Vendor: ( Size: 982MB BusType: 12
19:49:49.690 Disk 0 MBR read successfully
19:49:49.690 Disk 0 MBR scan
19:49:49.690 Disk 0 Windows VISTA default MBR code
19:49:49.706 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 193478 MB offset 63
19:49:49.706 Disk 0 Partition - 00 0F Extended LBA 27847 MB offset 396243225
19:49:49.737 Disk 0 Partition 2 00 12 Compaq diag 17147 MB offset 453273975
19:49:49.768 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 27847 MB offset 396243288
19:49:49.784 Disk 0 scanning sectors +488392065
19:49:49.846 Disk 0 scanning C:\Windows\system32\drivers
19:50:08.270 Service scanning
19:50:09.908 Modules scanning
19:50:17.942 Disk 0 trace - called modules:
19:50:17.957 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll iaStor.sys
19:50:17.957 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86a29820]
19:50:17.973 3 CLASSPNP.SYS[8a7aa8b3] -> nt!IofCallDriver -> [0x8556e6f8]
19:50:17.973 5 acpi.sys[8069c6bc] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x85572030]
19:50:19.221 AVAST engine scan C:\Windows
19:50:25.433 AVAST engine scan C:\Windows\system32
19:55:32.494 AVAST engine scan C:\Windows\system32\drivers
19:55:53.881 AVAST engine scan C:\Users\Austen
19:56:45.726 Disk 0 MBR has been saved successfully to "C:\Users\Austen\Desktop\MBR.dat"
19:56:45.742 The log file has been saved successfully to "C:\Users\Austen\Desktop\aswMBR.txt"

#11 Broni

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Posted 09 February 2012 - 08:04 PM

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

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#12 JustMyAlias

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Posted 09 February 2012 - 08:13 PM

Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6
002), 32-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00007e00
Boot sector MD5 is: 0ec6b2481fc707d1e901dc2a875f2826

Size Device Name MBR Status
--------------------------------------------
232 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)


Done;
Press any key to quit...

#13 Broni

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Posted 09 February 2012 - 10:24 PM

Something is definitely there since you have some registry keys missing but I can't see with tools allowed in this forum.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#14 JustMyAlias

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Posted 09 February 2012 - 10:42 PM

okay - thank you!
working on it now...

#15 Broni

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Posted 09 February 2012 - 10:43 PM

You're very welcome Posted Image

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