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Not sure what is wrong, Virus? Rootkit? Spyware? Malware? so on.


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9 replies to this topic

#1 amberstrong

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Posted 09 February 2012 - 10:51 AM

Here is what is going on.

My laptop is about 3 years old. I know that it is time for a new laptop and i have purchased a new one, however I have so many files on this laptop and i do not want to lose my photos, music or documents. Before I transfer them to my new laptop I want to clean up this laptop because I know it is corrupt.

Here is what is going on:
It takes a long time to start up my laptop
Once it starts up it is very slow loading
I get windows errors and usb errors in the bottom right hand corner
I get a pop up error saying an unexpected error has occurred and no option to fix it, it only allows me to click ok to close the window
my laptop will freeze at random times and when I had avast anti-virus software installed the little ball in the right bottom corner would quit turning (the turning means my avast is working and protecting) obviously if it is frozen then something is not right.
I uninstalled avast and installed avg antivirus (free)
When opening mozilla it opens then starts freezing every time i open and then after a while it is better but then it will freeze again at random times
I have had problems un-installing what I believe is one of the PROBLEMS the ASPCA Reminder from we-care.com version 5.0.5.1 everytime I try to un-install it will not complete, the screen flashes and it appears my computer is trying to restart and a blue screen comes up saying to install an operating system (3f0) there is no option to bypass this screen so I push the power button to restart manually and then it says my computer has experienced an unexpected shutdown and gives me options on how to proceed, I always choose start as normal. And then my computer is back to what APPEARS to be normal, i know it isnt but it allows me to get back on the computer to try fixing something else.
Nothing I have tried has worked, I have searched files trying to delete what could be infected and no improvement.
I have done an anti-rootkit scan with avg pc tuneup 2011, i had 5730 items that needed repaired, during the repair process, i got to about 4900 items repaired and then again same flash on the screen and blue screen again. I pushed power again to get out of the blue screen.
Everytime I go in to programs under control panel and try to un-install the ASPCA reminder thing it does this same screen flash and blue screen.
I know there is something wrong.
I am sure that there are more things wrong than i know.
I honestly want to safely transfer my photos, music and documents to my new computer but i cant do it until I know it is safe to move the files over. I do not want to infect my new computer.
I have tried some malware remover but no luck so i uninstalled it.
I just need help please, I can follow directions and I am somewhat familiar with how computers work and stuff but I do not know how to resolve, but I can do as you ask. Someone help me please and tell me where to start!
I look forward to hearing from some one soon!

It freezes alot!

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#2 boopme

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Posted 09 February 2012 - 11:08 AM

Hello and welcome, lets get a look here.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
WIN7.. Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.



Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


>>>
Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.




Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
[color=green]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 amberstrong

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Posted 10 February 2012 - 08:51 AM

I am going to spend the morning following your direction. I will post all logs together once i have followed your step by step directions. I hope this works.
Thanks again!
Amber

#4 boopme

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Posted 10 February 2012 - 11:29 AM

OK Amber, great, I'll be in and out and will look back.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 amberstrong

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Posted 10 February 2012 - 11:59 AM

Hey there Here is my findings.
when I reboot it still gives me the screen stating imminent failure (301)
I then select continue start up.
Also ASPCA WE-CARE is still in the programs list on my computer. It is still freezing and not functioning properly.

Here are the log results.
In order of how you directed.

Winsockfix.bat result before reboot.

The requested operation requires elevation.

The requested operation requires elevation.

#1
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
There's no user specified settings to be reset.

You now have to reboot your PC!
Press any key to continue . . .

#2
TDSSkiller log
No threats found
did not reboot computer

#3
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 02/10/2012 at 9:18:20.
Operating System: Windows Vista ™ Home Premium

Processes terminated by Rkill or while it was running:

C:\Windows\helppane.exe

Rkill completed on 02/10/2012 at 9:18:24.

#4
SuperAntiSpyware Log
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/10/2012 at 09:39 AM

Application Version : 5.0.1144

Core Rules Database Version : 8225
Trace Rules Database Version: 6037

Scan type : Quick Scan
Total Scan Time : 00:08:04

Operating System Information
Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
UAC Off - Administrator

Memory items scanned : 387
Memory threats detected : 0
Registry items scanned : 27696
Registry threats detected : 0
File items scanned : 8550
File threats detected : 159

Adware.Tracking Cookie
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[10].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[11].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[1].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[2].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[3].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[4].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[5].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[7].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[8].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ad.yieldmanager[9].txt [ /ad.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@adinterax[2].txt [ /adinterax ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@adinterax[3].txt [ /adinterax ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@adinterax[4].txt [ /adinterax ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@adinterax[5].txt [ /adinterax ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ads.pointroll[1].txt [ /ads.pointroll ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ads.pointroll[2].txt [ /ads.pointroll ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ads.pointroll[3].txt [ /ads.pointroll ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@ads.pointroll[5].txt [ /ads.pointroll ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@atdmt[1].txt [ /atdmt ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@atdmt[2].txt [ /atdmt ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@atdmt[3].txt [ /atdmt ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@atdmt[5].txt [ /atdmt ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@atdmt[6].txt [ /atdmt ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@atdmt[7].txt [ /atdmt ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[10].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[11].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[1].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[2].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[3].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[4].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[5].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[6].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[7].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@content.yieldmanager[8].txt [ /content.yieldmanager ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@doubleclick[1].txt [ /doubleclick ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@doubleclick[2].txt [ /doubleclick ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@doubleclick[3].txt [ /doubleclick ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@doubleclick[4].txt [ /doubleclick ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@doubleclick[5].txt [ /doubleclick ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@mediaplex[1].txt [ /mediaplex ]
.zgstats.com [ C:\USERS\AMBER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\2763SPOX.DEFAULT\COOKIES.SQLITE ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@pointroll[2].txt [ /pointroll ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@pointroll[3].txt [ /pointroll ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@questionmarket[1].txt [ /questionmarket ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@questionmarket[2].txt [ /questionmarket ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@questionmarket[3].txt [ /questionmarket ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@richmedia.yahoo[1].txt [ /richmedia.yahoo ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@richmedia.yahoo[2].txt [ /richmedia.yahoo ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\amber@richmedia.yahoo[3].txt [ /richmedia.yahoo ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\9G60OR62.txt [ /atdmt.com ]
C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Cookies\FYBIW2YV.txt [ /2o7.net ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\GGQYG4K8.txt [ Cookie:amber@pointroll.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\2PAB8A1R.txt [ Cookie:amber@tacoda.at.atwola.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@tacoda[1].txt [ Cookie:amber@tacoda.net/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\4JOLCRTZ.txt [ Cookie:amber@akamai.interclickproxy.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z004939Q.txt [ Cookie:amber@apmebf.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\WNVQI69O.txt [ Cookie:amber@r1-ads.ace.advertising.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\GR11FXB3.txt [ Cookie:amber@adsonar.com/adserving ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\8Z82YERM.txt [ Cookie:amber@advertising.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@liveperson[3].txt [ Cookie:amber@liveperson.net/hc/88716405 ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\FY2KP1B8.txt [ Cookie:amber@content.yieldmanager.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\IR4HN408.txt [ Cookie:amber@mediaplex.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\QHM52CUP.txt [ Cookie:amber@media6degrees.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\27APCH54.txt [ Cookie:amber@paypal.112.2o7.net/ ]
.divx.112.2o7.net [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\394LQDUH.txt [ Cookie:amber@atdmt.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\PBQLA9SL.txt [ Cookie:amber@fastclick.net/ ]
.zgstats.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\0INZV7BY.txt [ Cookie:amber@liveperson.net/hc/69606660 ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@carfax.112.2o7[1].txt [ Cookie:amber@carfax.112.2o7.net/ ]
.atdmt.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@imrworldwide[2].txt [ Cookie:amber@imrworldwide.com/cgi-bin ]
.atdmt.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\J7Q3VAIS.txt [ Cookie:amber@www.googleadservices.com/pagead/conversion/1004099826/ ]
.yieldmanager.net [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\6K5XIULY.txt [ Cookie:amber@adbrite.com/ ]
.zedo.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.zedo.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\SNHQ82EI.txt [ Cookie:amber@sales.liveperson.net/ ]
.zedo.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\1E84LFCZ.txt [ Cookie:amber@tracking.percentmobile.com/ ]
.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\NXUAAC8B.txt [ Cookie:amber@realmedia.com/ ]
.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.a1.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Y73OUAQ2.txt [ Cookie:amber@ukamedia.com/AD/sm/show/59204/direct/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\GSCL7GFN.txt [ Cookie:amber@tribalfusion.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\6PX00L41.txt [ Cookie:amber@at.atwola.com/ ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.akamai.interclickproxy.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\561Z54E9.txt [ Cookie:amber@ads.saymedia.com/ ]
.apmebf.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.mediaplex.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@ar.atwola[1].txt [ Cookie:amber@ar.atwola.com/ ]
.mediaplex.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@richmedia.yahoo[1].txt [ Cookie:amber@richmedia.yahoo.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\BKQSGHFO.txt [ Cookie:amber@ad.yieldmanager.com/ ]
.imrworldwide.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@247realmedia[1].txt [ Cookie:amber@247realmedia.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\8N3G5C1D.txt [ Cookie:amber@adserver.adtechus.com/ ]
.adinterax.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@server.iad.liveperson[1].txt [ Cookie:amber@server.iad.liveperson.net/ ]
.advertising.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.247realmedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.247realmedia.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.zedo.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.zedo.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\JLNL6NL3.txt [ Cookie:amber@clickbank.net/ ]
.zedo.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@2o7[1].txt [ Cookie:amber@2o7.net/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\EYNLUCKN.txt [ Cookie:amber@img-3.baystonemedia.com/ ]
.a1.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.a1.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.a1.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZGX2HOKE.txt [ Cookie:amber@questionmarket.com/ ]
.a1.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.a1.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.interclick.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adinterax.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@dmtracker[1].txt [ Cookie:amber@dmtracker.com/ ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\AMBER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@traffic.prod.cobaltgroup[1].txt [ Cookie:amber@traffic.prod.cobaltgroup.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\P1NSU2UX.txt [ Cookie:amber@trafficmp.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@collective-media[2].txt [ Cookie:amber@collective-media.net/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\NC19WJNT.txt [ Cookie:amber@adxpose.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\N9IMNPZS.txt [ Cookie:amber@ads.pointroll.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\YQY4LZON.txt [ Cookie:amber@zedo.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@specificclick[1].txt [ Cookie:amber@specificclick.net/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\1QGNNO2Q.txt [ Cookie:amber@revsci.net/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\RZX35YUV.txt [ Cookie:amber@serving-sys.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\amber@anrtx.tacoda[1].txt [ Cookie:amber@anrtx.tacoda.net/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\H39S0QFG.txt [ Cookie:amber@interclick.com/ ]
C:\USERS\AMBER\AppData\Roaming\Microsoft\Windows\Cookies\Low\GYIWOJ76.txt [ Cookie:amber@pro-market.net/ ]
C:\USERS\AMBER\Cookies\9G60OR62.txt [ Cookie:amber@atdmt.com/ ]
C:\USERS\AMBER\Cookies\FYBIW2YV.txt [ Cookie:amber@2o7.net/ ]

Trojan.Agent/Gen-Bifrose
C:\USERS\AMBER\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\00HGTYLS\MODELUPDATE[1].EXE
C:\USERS\AMBER\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\00HGTYLS\MODELUPDATE[2].EXE
C:\USERS\AMBER\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\00HGTYLS\MODELUPDATE[1].EXE
C:\USERS\AMBER\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\00HGTYLS\MODELUPDATE[2].EXE

#5
MalwareBytes Log
Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.10.05

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Amber :: HOME-LAPTOP [administrator]

Protection: Disabled

2/10/2012 9:56:08 AM
mbam-log-2012-02-10 (09-56-08).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219914
Time elapsed: 1 hour(s), 42 minute(s), 48 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

What do i need to do next.

#6 boopme

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Posted 10 February 2012 - 12:06 PM

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 amberstrong

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Posted 10 February 2012 - 02:30 PM

Still waiting on the ESET scanner to run fully through, my laptop has shut down randomly twice (flashes screen then restarts to the screen that says hard disk not exist) so once it finishes i will post results. otherwise if it will not complete maybe you can suggest something else.
Thanks for the efforts in helping me.
Your such a blessing!
Amber

#8 boopme

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Posted 10 February 2012 - 03:24 PM

Hey, Make sure nothing esle (Applications ) are running..

Maybe running ,or starting over from Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 amberstrong

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Posted 02 March 2012 - 01:12 PM

Update: No solution, still having problems with the laptop. nothing has worked. I am afraid I am going to have to take it to a pro. Thanks for the effort and help.
Amber

#10 boopme

boopme

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Posted 02 March 2012 - 01:56 PM

OK,Amber,sorry we didn't get it. Thanks for replying.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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