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Windows xp sp2 100% cpu usage ALWAYS ??


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#1 vishwajeet19

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Posted 08 February 2012 - 12:42 PM

i am using xp sp2 and my cpu specifications are following :-

1.dual core @ 1.73 ghz
2.ram-1 gb.

the problem is that my cpu usage always remains 100 % and when no program is running still its 98%-99%.
i have malware bytes anti-malware pro and avast free antivirus.

Things i have tried :-

1.defragement C:,D: and E:
2.chkdsk
3.used msconfig to configure
4.Full scan with avast free and Malware bytes anti-malware.

i dont see much performance difference but WORKING IN BACKGROUND cursor appears regularly.
processes running are :-


Image Name PID Session Name Session# Mem Usage
========================= ====== ================ ======== ============
System Idle Process 0 Console 0 28 K
System 4 Console 0 256 K
smss.exe 852 Console 0 408 K
csrss.exe 924 Console 0 4,240 K
winlogon.exe 948 Console 0 4,124 K
services.exe 992 Console 0 4,476 K
lsass.exe 1004 Console 0 6,288 K
svchost.exe 1172 Console 0 5,008 K
svchost.exe 1240 Console 0 4,460 K
svchost.exe 1280 Console 0 55,020 K
svchost.exe 1400 Console 0 3,744 K
svchost.exe 1432 Console 0 4,772 K
AvastSvc.exe 1744 Console 0 32,892 K
explorer.exe 256 Console 0 27,620 K
spoolsv.exe 348 Console 0 6,988 K
cmd.exe 376 Console 0 2,936 K
igfxtray.exe 728 Console 0 3,792 K
GrooveMonitor.exe 756 Console 0 6,712 K
mbamgui.exe 464 Console 0 6,380 K
AvastUI.exe 816 Console 0 3,016 K
igfxpers.exe 872 Console 0 3,704 K
Apoint.exe 884 Console 0 6,256 K
wcescomm.exe 904 Console 0 5,524 K
ctfmon.exe 908 Console 0 4,004 K
igfxsrvc.exe 1344 Console 0 3,372 K
EBstrSvc.exe 1360 Console 0 10,144 K
HWDeviceService.exe 1508 Console 0 3,064 K
rapimgr.exe 1536 Console 0 7,032 K
mbamservice.exe 1568 Console 0 94,668 K
eBoostrCP.exe 1652 Console 0 5,836 K
svchost.exe 1996 Console 0 4,980 K
Styler.exe 2060 Console 0 1,468 K
ApntEx.exe 2196 Console 0 3,080 K
searchindexer.exe 2336 Console 0 17,724 K
wuauclt.exe 2500 Console 0 51,392 K
wscntfy.exe 2560 Console 0 2,588 K
cmd.exe 2568 Console 0 2,936 K
alg.exe 3212 Console 0 3,728 K
App.exe 1648 Console 0 27,764 K
IEXPLORE.EXE 3488 Console 0 46,564 K
firefox.exe 1532 Console 0 152,428 K
plugin-container.exe 3320 Console 0 21,612 K
searchprotocolhost.exe 2320 Console 0 5,972 K
searchfilterhost.exe 3588 Console 0 3,648 K
cmd.exe 3536 Console 0 1,904 K
tasklist.exe 644 Console 0 4,856 K
wmiprvse.exe 3756 Console 0 5,848 K

Please this is very frustating and any help will be greatly apperciated.

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#2 Allan

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Posted 08 February 2012 - 12:54 PM

1) Open Task Manager to the Processes Tab. Which process is using the cycles?
2) EXACTLY what did you do with msconfig? Msconfig is a diagnostic utility and should not be used to make permanent changes to startup items. Services should me managed through services.msc and startup apps should be managed using a dedicated utility (Mike Lin's Startup Control Panel, Autoruns, etc)

#3 vishwajeet19

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Posted 08 February 2012 - 01:13 PM

cycles ?
didnt get u....
and i used msconfig to stop useless services like java update checker,google updater,adobe reader service.

#4 Allan

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Posted 08 February 2012 - 01:16 PM

Which process is using the cpu?

#5 vishwajeet19

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Posted 08 February 2012 - 01:25 PM

I am going for a restart and i will attach the txt file containing the process and cpu usage so the information can be more effiecient.

#6 vishwajeet19

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Posted 08 February 2012 - 01:44 PM

hi allan.
a clean restart and here is the file.

Attached Files

  • Attached File  abc.txt   3.57KB   7 downloads


#7 Allan

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Posted 08 February 2012 - 01:49 PM

Please follow my instructions above. Open Task Manager to the Processes Tab. Which process is using the cpu?

#8 vishwajeet19

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Posted 08 February 2012 - 01:52 PM

cmd.exe:-30
cmd.exe:-32
and system:-20-25

and yes there are 2 cmd.exe running but i havent opened any command prompt window.

#9 Allan

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Posted 08 February 2012 - 02:01 PM

In spite of what you said about scanning for malware, my first guess is that you're infected. But let's try one or two other things first. Please boot to safe mode. Is the cpu usage high there?

#10 vishwajeet19

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Posted 08 February 2012 - 02:13 PM

ok...

#11 vishwajeet19

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Posted 09 February 2012 - 04:54 AM

hey allan...
i tried in safe mode and Cpu usage was normal(i mean low ) so i guess i am infected.
just now scanning in safe mode with avast(posting from other system).
what should i do next??

#12 vishwajeet19

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Posted 09 February 2012 - 06:33 AM

To my surprise,
i booted my pc in normal mode in which i was facing 100 % cpu usage and Killing both cmd.exe REALLY FREED CPU and my cpu usage dropped from 100% to 0~10%.
but cmd.exe keeps starting again and again and i am pretty sure that the culprit is cmd.exe and NO PROCESS WAS DISTURBED because of closing of cmd.exe.
help me.
its driving me nuts....

#13 Allan

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Posted 09 February 2012 - 07:54 AM

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#14 vishwajeet19

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Posted 09 February 2012 - 02:01 PM

i unchecked all services and startup programs.
but it didnt helped
ok so...
here's what i did.....

1.)system restore

and the problem is gone..
but it left me to reinstall windows updates,firefox,Avast!,Malware bytes anti malware.
but i am happy that its gone.
thanks allan for all your help.

and 1 last question. i have xp sp2 and if i upgrade to sp3 will my data be lost because i now dont have any physical media to backup my LOADS OF DATA.?

i unchecked all services and startup programs.
but it didnt helped
ok so...
here's what i did.....

1.)system restore

and the problem is gone..
but it left me to reinstall windows updates,firefox,Avast!,Malware bytes anti malware.
but i am happy that its gone.
thanks allan for all your help.

and 1 last question. i have xp sp2 and if i upgrade to sp3 will my data be lost because i now dont have any physical media to backup my LOADS OF DATA.?

#15 Allan

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Posted 09 February 2012 - 02:13 PM

Okay, glad you're okay now. No, you will not lose data if you upgrade to SP3 - and you SHOULD upgrade - you should always have the latest service pack. I do suggest creating a disc image before installing SP3 (though it's not 100% necessary - I'm just very cautious). Here's something I put together on imaging a while back:

Disk Imaging software takes a "snapshot" of your drive as it exists at the time you create the image. You can then restore the entire image or any file(s) or folder(s) you choose. It is a virtually foolproof way of backing up your system and providing a safe haven in the event of a catastrophe that requires you to blow away your system partition and restore it to a previous state. It also allows you to "test" various software and be confident that you have a the ability to return to the prior state any time you choose.
I use Acronis True Image. It is the best of breed, but it isn't free. The best free alternative is Macrium Reflect.

1) I create an image of my system partition once a week to a second hard drive and keep the 2 or 3 most recent images. I also image my other partitions about once a month. I always enable "verify image" in the options. It takes a little longer, but insures a valid image.
2) I also create an image before performing any drive level function (ie, changing the size of a partition) or making any significant change to the OS (installing a service pack, upgrading IE, etc). Also sometimes before installing new software.
3) Images may be created on any medium (cd, dvd, external drive, etc). For obvious reasons they should not be stored on the same drive you are imaging. The best option is a second internal hd if you have one.
4) Images may be created "in the background" within the OS. If you need to restore the system partition, that will need to be done before the OS loads. You can start the process within the application in the OS and it will then tell you it needs to reboot to finish the process. Alternatively, you can boot to a "recovery disk" which you can create when you first install the software (or to the application disk itself if you have one). Other partitions can be restored without a reboot.




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