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frozen windows 7


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#1 theifsensei

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Posted 07 February 2012 - 06:34 PM

i was on my Toshiba Satellite (2010, 17.3 in)and the computer froze, video and audio, so i powered down the computer with the power button then turned it back on but it froze at the windows starting screen so i repeated the process but waited about 5 or 6 minutes and it was still frozen so then i did a factory reset(through Toshiba recovery wizard) and the computer worked while i had it on. so i closed the laptop then opened it the next day but the screen wouldn't show when i moved the mouse so i shut down the computer and started it up and it froze at the windows starting screen again and i have no idea what to do to fix it permanently. help?

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#2 boopme

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Posted 07 February 2012 - 09:37 PM

Hello, were you having malware issues?

Will it boot up in Safe Mode?

How to start Windows in Safe Mode

Edited by boopme, 07 February 2012 - 09:37 PM.

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#3 theifsensei

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Posted 08 February 2012 - 04:01 PM

ok its working again but ill post on this if it messes up again

#4 boopme

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Posted 08 February 2012 - 04:27 PM

Ok, thank you,
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#5 theifsensei

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Posted 10 February 2012 - 05:00 PM

it did it again, the options are start up recovery and start normally, safe mode isnt an option at the moment

Edited by theifsensei, 10 February 2012 - 07:08 PM.


#6 boopme

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Posted 10 February 2012 - 09:06 PM

Hello,lets run 2 scans as i feel it may not be a malware issue.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.
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