More instructions for when you get home.
1. I can not download and run DDS since running Combofix has disabled my internet (wireless & fixed line), and following the instructions to enable my internet connections ("Repair") does not work.
ComboFix has not disabled your internet. This was caused by the ZeroAccess
rootkit you have.Backdoor Warning
One or more of the identified infections (ZeroAccess) is a backdoor trojan.
This allows hackers to remotely control your computer, steal critical system information and download and execute files
I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?When Should I Format, How Should I Reinstall
We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.
Please boot your machine into Safe Mode with Networking
.I need you to run a CFScript:.
1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Open notepad
and copy/paste the text in the quotebox below into it:
Save this as CFScript.txt
, in the same location as ComboFix.exe
Refering to the picture above, drag CFScript into ComboFix.exe
When finished, it shall produce a log for you at C:\ComboFix.txt
which I will require in your next reply.
I'd like you to run a scan with aswMBR
Please download aswMBR
to your desktop.
In your next reply, please copy/paste the contents of the following:
- Double click the aswMBR.exe icon to run it
- Click the Scan button to start the scan
- On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
How is your machine behaving now?
- aswMBR Log
Edited by ratman, 10 February 2012 - 09:39 AM.