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Need help please


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40 replies to this topic

#1 Julie 1960

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Posted 07 February 2012 - 12:02 PM

Thanks to anyone who can help me. Spybot Search and Destroy found something called "Microsoft.Windows.Security.InternetExplorer" which affected HKEY_LOCAL_MACHINE and HKEY_USERS\. This was this past week that I found this out. I assumed this was something I had gotten recently, but now I am not so sure. In looking back at the event viewer, the below Event (1530, User Profile Service) happened while my computer was still being repaired (they replaced the hard drive) at a Warranty Company. I did not receive my computer back until 10/19/2011 and have been using it ever since then. (I know some things about the computer, but not alot, but after checking this event ID out on Microsoft's website, I think this is not a good thing to have happen...hopefully I am wrong). I have been using Microsoft Security Essentials since I got my computer back so am not quite sure how I could have gotten a virus, malware, etc. In trying to fix this problem myself, I have now messed up being able to run Firefox at all and I really need to know if I am infected or not. I just did a System restore this morning, after having done one yesterday also. I spent many hours yesterday trying to get this straightened out, but I haven't been able to get it accomplished. Any help is appreciated. Thank you.



(Event 1530, User Profile Service)

Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 10/13/2011 7:55:08 AM
Event ID: 1530
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: USE-PC
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-569404164-3270716429-1740154810-1000:
Process 500 (\Device\HarddiskVolume1\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-569404164-3270716429-1740154810-1000

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" EventSourceName="profsvc" />
<EventID Qualifiers="32768">1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-13T12:55:08.000Z" />
<EventRecordID>65</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>USE-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from \Registry\User\S-1-5-21-569404164-3270716429-1740154810-1000:
Process 500 (\Device\HarddiskVolume1\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-569404164-3270716429-1740154810-1000
</Data>
</EventData>
</Event>

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#2 Broni

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Posted 07 February 2012 - 12:43 PM

What are the actual visible issues?

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 Julie 1960

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Posted 07 February 2012 - 12:52 PM

Thanks for your help. I am working on doing the rest of the stuff and will post ASAP.

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2012
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
SpywareBlaster 4.4
Spybot - Search & Destroy
McAfee SiteAdvisor
Adobe Flash Player 11.0.1.152
Adobe Reader X (10.1.2)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgnsx.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
Microsoft Security Client Antimalware MpCmdRun.exe
``````````End of Log````````````

#4 Julie 1960

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Posted 07 February 2012 - 01:51 PM

FYI: Every time I go to download these programs, a window pops up saying '(name of program)is not commonly downloaded and could harm your computer'. I click actions and then finally I am offered to "run the program anyway", which I do. Is this normal?


=================================================================================================================================================================


FSS Toolbar Results:


Farbar Service Scanner Version: 05-02-2012
Ran by USE (administrator) on 07-02-2012 at 11:53:22
Running from "C:\Users\USE\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BY7VY0M2"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2011-11-09 12:16] - [2011-09-20 15:02] - 0913280 ____A (Microsoft Corporation) 16731B631F28F63CD9F4CB60940E7DDD

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll
[2011-10-20 09:27] - [2009-04-11 00:28] - 0758784 ____A (Microsoft Corporation) 93952506C6D67330367F7E7934B6A02F

C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2011-10-20 09:27] - [2009-04-11 00:28] - 0129024 ____A (Microsoft Corporation) FB27772BEAF8E1D28CCD825C09DA939B

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****


=================================================================================================================================================================

MiniToolBox by Farbar Version: 18-01-2012
Ran by USE (administrator) on 07-02-2012 at 12:04:57
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 15129 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : USE-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-25-56-0F-77-D7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1d02:8738:7c9b:79ce%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 07, 2012 10:19:00 AM
Lease Expires . . . . . . . . . . : Wednesday, February 08, 2012 10:18:59 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 268445014
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-28-9F-68-00-23-AE-35-75-32
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-23-AE-35-75-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{BDD55997-0299-4A2A-B97B-926B40038C5D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C365AE03-D8BB-44A5-B3A5-7DF092EE3F25}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:28b6:8e3:3f57:fefd(Preferred)
Link-local IPv6 Address . . . . . : fe80::28b6:8e3:3f57:fefd%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 209.85.145.103
209.85.145.104
209.85.145.105
209.85.145.106
209.85.145.147
209.85.145.99



Pinging google.com [209.85.145.99] with 32 bytes of data:

Reply from 209.85.145.99: bytes=32 time=33ms TTL=50

Reply from 209.85.145.99: bytes=32 time=32ms TTL=50



Ping statistics for 209.85.145.99:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 32ms, Maximum = 33ms, Average = 32ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70
72.30.2.43
98.137.149.56
98.139.180.149



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=45ms TTL=48

Reply from 209.191.122.70: bytes=32 time=45ms TTL=48



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 45ms, Maximum = 45ms, Average = 45ms

Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 25 56 0f 77 d7 ...... Dell Wireless 1397 WLAN Mini-Card
10 ...00 23 ae 35 75 32 ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.{BDD55997-0299-4A2A-B97B-926B40038C5D}
13 ...00 00 00 00 00 00 00 e0 isatap.{C365AE03-D8BB-44A5-B3A5-7DF092EE3F25}
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 281
192.168.1.2 255.255.255.255 On-link 192.168.1.2 281
192.168.1.255 255.255.255.255 On-link 192.168.1.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 18 ::/0 On-link
1 306 ::1/128 On-link
12 18 2001::/32 On-link
12 266 2001:0:4137:9e76:28b6:8e3:3f57:fefd/128
On-link
11 281 fe80::/64 On-link
12 266 fe80::/64 On-link
11 281 fe80::1d02:8738:7c9b:79ce/128
On-link
12 266 fe80::28b6:8e3:3f57:fefd/128
On-link
1 306 ff00::/8 On-link
12 266 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/07/2012 10:19:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/07/2012 10:04:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/07/2012 10:03:02 AM) (Source: EventSystem) (User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (02/07/2012 06:38:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/07/2012 06:36:34 AM) (Source: EventSystem) (User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (02/07/2012 04:35:11 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp4580070424

Error: (02/06/2012 10:48:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/06/2012 10:41:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/06/2012 10:40:56 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (02/06/2012 03:47:45 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- SA_Error25101: StandardAction(0xC007620D): We have detected that Microsoft Security Essentials, is already installed on your system, therefore the installation can not continue. We recommend that you uninstall this product first and then try to launch the installation again.


System errors:
=============
Error: (02/07/2012 10:19:28 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (02/07/2012 10:19:28 AM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 NDIS 6 Adapter Driver%%1058

Error: (02/07/2012 10:18:56 AM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

Signatures Attempted: %25

Error Code: 0x80070002

Error description: The system cannot find the file specified.

Signature version: 0.0.0.0;0.0.0.0

Engine version: %600

Error: (02/07/2012 10:18:55 AM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

Signatures Attempted: %24

Error Code: 0x80070002

Error description: The system cannot find the file specified.

Signature version: 0.0.0.0;0.0.0.0

Engine version: %600

Error: (02/07/2012 10:04:22 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (02/07/2012 10:04:22 AM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 NDIS 6 Adapter Driver%%1058

Error: (02/07/2012 06:38:03 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (02/07/2012 06:38:03 AM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 NDIS 6 Adapter Driver%%1058

Error: (02/06/2012 10:48:21 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (02/06/2012 10:48:21 PM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 NDIS 6 Adapter Driver%%1058


Microsoft Office Sessions:
=========================
Error: (02/07/2012 10:19:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/07/2012 10:04:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/07/2012 10:03:02 AM) (Source: EventSystem)(User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (02/07/2012 06:38:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/07/2012 06:36:34 AM) (Source: EventSystem)(User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (02/07/2012 04:35:11 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp4580070424

Error: (02/06/2012 10:48:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/06/2012 10:41:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/06/2012 10:40:56 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (02/06/2012 03:47:45 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- SA_Error25101: StandardAction(0xC007620D): We have detected that Microsoft Security Essentials, is already installed on your system, therefore the installation can not continue. We recommend that you uninstall this product first and then try to launch the installation again.(NULL)(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

Adobe AIR (Version: 3.0.0.4080)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Advanced Audio FX Engine (Version: 1.12.05)
AVG 2012 (Version: 12.0.1869)
AVG 2012 (Version: 12.0.1872)
AVG 2012 (Version: 12.0.1873)
AVG 2012 (Version: 12.0.1890)
AVG 2012 (Version: 12.0.1901)
AVG 2012 (Version: 12.0.1913)
AVG 2012 (Version: 2012.0.1913)
Cisco EAP-FAST Module (Version: 2.1.6)
Cisco LEAP Module (Version: 1.0.12)
Cisco PEAP Module (Version: 1.0.13)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.1)
Dell Driver Download Manager (Version: 3.0.0.0)
Dell Webcam Central (Version: 1.20.10)
Dell Wireless WLAN Card Utility (Version: 5.10.38.30)
HiJackThis (Version: 1.0.0)
IDT Audio (Version: 1.0.6272.0)
Integrated Webcam Driver (1.02.01.0320) (Version: 1.02.01.0320)
Intel® Graphics Media Accelerator Driver
Intel® Rapid Storage Technology (Version: 10.5.0.1029)
Live! Cam Avatar Creator (Version: 4.6.2303.1)
Marvell Miniport Driver (Version: 10.63.3.3)
McAfee SiteAdvisor (Version: 3.4.193)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
Safari (Version: 5.34.51.22)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.4 (Version: 4.4.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 3033.63 MB
Available physical RAM: 1634.63 MB
Total Pagefile: 6271.55 MB
Available Pagefile: 4795.86 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.66 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.88 GB) (Free:173.14 GB) NTFS

========================= Users: ========================================

User accounts for \\USE-PC

Administrator Guest USE


**** End of log ****

=================================================================================================================================================================
MBAM Results:
Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.07.04

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
USE :: USE-PC [administrator]

2/7/2012 12:21:33 PM
mbam-log-2012-02-07 (12-21-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 168584
Time elapsed: 6 minute(s), 37 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

======================================================================================================================================================

I am posting this reply and will restart my computer and then do the aswMBR. Thanks.

#5 Julie 1960

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Posted 07 February 2012 - 02:22 PM

Here is the aswMBR report. I have left the program open as it is giving me the option of "FixMBR". Do I fix it or just close out of the program? Thank you.


aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-02-07 12:58:46
-----------------------------
12:58:46.837 OS Version: Windows 6.0.6002 Service Pack 2
12:58:46.837 Number of processors: 2 586 0x170A
12:58:46.837 ComputerName: USE-PC UserName: USE
12:58:48.335 Initialize success
13:03:48.657 AVAST engine defs: 12020701
13:07:51.159 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
13:07:51.159 Disk 0 Vendor: TOSHIBA_ GJ00 Size: 238475MB BusType: 3
13:07:51.174 Disk 0 MBR read successfully
13:07:51.174 Disk 0 MBR scan
13:07:51.190 Disk 0 Windows VISTA default MBR code
13:07:51.206 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 238473 MB offset 2048
13:07:51.221 Disk 0 scanning sectors +488394752
13:07:51.362 Disk 0 scanning C:\Windows\system32\drivers
13:08:10.690 Service scanning
13:08:11.189 Service MpKsl39034e65 c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{A96CE81D-C7A5-4150-87E6-3B6A98046836}\MpKsl39034e65.sys **LOCKED** 32
13:08:11.189 Service MpNWMon C:\Windows\system32\DRIVERS\MpNWMon.sys **LOCKED** 32
13:08:11.844 Modules scanning
13:08:22.952 Disk 0 trace - called modules:
13:08:23.482 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
13:08:23.498 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8775d858]
13:08:23.513 3 CLASSPNP.SYS[8a7a48b3] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0x8538e028]
13:08:24.293 AVAST engine scan C:\Windows
13:08:28.006 AVAST engine scan C:\Windows\system32
13:13:08.822 AVAST engine scan C:\Windows\system32\drivers
13:13:28.727 AVAST engine scan C:\Users\USE
13:17:17.033 Disk 0 MBR has been saved successfully to "C:\Users\USE\Desktop\MBR.dat"
13:17:17.049 The log file has been saved successfully to "C:\Users\USE\Desktop\aswMBR.txt"

#6 Broni

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Posted 07 February 2012 - 02:25 PM

No. You don't fix anything.

All looks clean so far.

You're running two AV programs:
AVG 2012
Microsoft Security Essentials
One of them has to go.
If AVG, use AVG Remover to uninstall it: http://www.avg.com/us-en/utilities

Then....

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#7 Julie 1960

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Posted 07 February 2012 - 03:00 PM

The AVG is only supposed to be the linkscanner not a full AV program.

Could my MSE be fake? It's in yellow now instead of green and says "Computer status potentially unprotected". I have the Kaspersky Internet Security 2012 program and tried fixing stuff with it last night, but I was still unable to get Firefox working even after the Kaspersky ran. I would like to install it if you recommend that or I can wait for now. Also, I have many instances since 10/13/11 of Event 1530, User Profile Services where the registry file is still in use. I can post them if they are something I need to be concerned about... some of them are involving Kaspersky from this morning. Or is that normal?

Also, my backup and restore center opened and was trying to do a backup while I was running the aswMBR.. it was asking me to put my backup CD's in to do a backup, and it's not scheduled to do a backup until 2/12/12-7:00 PM. I cancelled the backup.

Finally, while trying to fix stuff yesterday, I found two versions of Hijack This; one I had downloaded late last fall (Hijack This), and the other was downloaded 1/21/12 (HiJack This), both with different version numbers. Notice the "j" is a small case letter in the first instance and a capital letter in the second one from 1/21/12. They both had different information about where they were located, etc. when I checked their properties and I ended up getting rid of the HiJack This 1/21/12 version yesterday. Now that I restored my system again today, the HiJack one is the one showing up again. I thought this might be something you should know.

I'll wait for your reply until I do the next step.

#8 Broni

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Posted 07 February 2012 - 03:10 PM

The AVG is only supposed to be the linkscanner not a full AV program.

Security Check says otherwise and I can see this in your installed programs:
AVG 2012 (Version: 12.0.1869)
AVG 2012 (Version: 12.0.1872)
AVG 2012 (Version: 12.0.1873)
AVG 2012 (Version: 12.0.1890)
AVG 2012 (Version: 12.0.1901)
AVG 2012 (Version: 12.0.1913)

Could my MSE be fake? It's in yellow now instead of green and says "Computer status potentially unprotected".

Possibly some files got corrupted.
Uninstall/reinstall, or uninstall and put Kaspersky on if you wish.

HijackThis is not really designed for unsupervised use and it's an outdated tool anyway so you can safely uninstall it.

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#9 Julie 1960

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Posted 07 February 2012 - 03:18 PM

I will remove the AVG as the only component running is the linkscanner. Also, I will remove the MSE and install the Kaspersky. I will then go on with TFC and ESET Scanner and will post all the results later. Thank you.

#10 Broni

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Posted 07 February 2012 - 03:21 PM

Very well :)

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#11 Julie 1960

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Posted 07 February 2012 - 04:47 PM

"AVG 2012" showed in my programs and features. I uninstalled it and it said to reboot to finish uninstalling. Before rebooting, I uninstalled HiJack this so as not to have to reboot a second time. I then rebooted. After booting up, AVG still shows in the programs and features. I clicked on it and it tries to "uninstall AVG Linkscanner" and then I get an error message saying "AVG Linkscanner software installer. Setup error. Severity:error; error code:0xC0070645; Error message:This action is only valid for products that are currently installed. Add'l message: The removal of the product failed."

I also removed the MSE program.

The backup and restore program has been trying to backup more since I last mentioned it to you so I turned it off.

I can't get Kaspersky to install again. I started to install it and this is the message I get: "Kaspersky Internet Security 2012. The selected folder or drive already contains files. The application cannot be installed to the folder containing other data, because this data can become unavailable after Self-Defense is activated." Does this have anything to do with the fact that I had installed it yesterday already? (I let the program decide where to install it to). Any advice? Thank you.

#12 Broni

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Posted 07 February 2012 - 06:40 PM

Use AVG Remover to completely uninstall AVG: http://www.avg.com/us-en/utilities

Does this have anything to do with the fact that I had installed it yesterday already?

If you installed it yesterday why did you try to install it again?

Post new Security Check log.

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#13 Julie 1960

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Posted 07 February 2012 - 07:14 PM

Use AVG Remover to completely uninstall AVG: http://www.avg.com/us-en/utilities

Does this have anything to do with the fact that I had installed it yesterday already?

If you installed it yesterday why did you try to install it again?

Post new Security Check log.



I thought that once I did a system restore, that would remove the Kaspersky program. I searched for the Kaspersky program after system restore and could not find it anywhere. What I know about computers has been self taught and there's lots I DON'T know. :-)

I was able to remove AVG. Also, I searched Kaspersky's website and found out how to uninstall and reinstall their program, which I have done. Here is my new Security check log:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Kaspersky Internet Security 2012
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
SpywareBlaster 4.4
Spybot - Search & Destroy
Adobe Flash Player 11.0.1.152
Adobe Reader X (10.1.2)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
Windows Defender MSASCui.exe
Kaspersky Lab Kaspersky Internet Security 2012 avp.exe
``````````End of Log````````````




I am working on the TFC now. Thank you.

#14 Broni

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Posted 07 February 2012 - 07:59 PM

Is Kaspersky working now?

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#15 Julie 1960

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Posted 07 February 2012 - 11:13 PM

Yes, Kaspersky is working.

Then....

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.



TFC would not respond after I ran it. (It showed under User:Default "0 bytes from temp folder, 0 bytes from temporary internet folders and 56475 bytes emptied from flash cache". Under User:Default User, 0 bytes were emptied). I finally used task manager to get out of my desktop by shutting down and restarting my computer. When it restarted, there were two new icons/text files on my desktop called "desktop.ini". After scanning with Kaspersky, I opened them and they both have some info in them. Do you need that info at all?

When I ran the ESET scan, it kept telling me that Windows Defender was still turned on, but I had turned it and Kaspersky off. I kept checking in my Security Center and Windows Defender was turned off according to the Security Center. I finally ran the scan with ESET saying Windows Defender was still on. The scan found nothing... scanned 193693 files and took over an hour to scan. I turned Kaspersky back on and when checking in Security Center, it showed Windows Defender was turned off, so I turned it back on.

When I try to open Firefox, a Mozilla Crash Reporter Window keeps opening up. If I click quit Firefox, it says report submitted and then the window closes on its own. If I click restart Firefox, I have to close the window using the x in the corner, but Firefox never restarts.

Do you have any other ideas for me to try? Do you think my system is clean, because if it is, I guess I'll just uninstall and then reinstall Firefox (if it will uninstall in the programs and features). I was hoping not to do that, because then I am quessing all my bookmarks will be gone.

Are the "Event 1530-User Profile Errors" involving the registry in Event Viewer a serious security issue for me? (There have been around 26 of them since last October). What about the problems that Spybot has found? Thanks very much for your help.




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