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false "policing" message blocks desktop & internet

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#1 paris painter

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Posted 06 February 2012 - 02:05 PM

my husband has gotten another virus on his computer and it's a tough one. first of all, the internet access is blocked as is the sound. when i turned it on, the desktop was there but as soon as i clicked on anything, the full screen came up saying that all internet and computer access is blocked unless we go pay 100€ for a card to release the blockage. this is a false police blockage according to the computer store. i shut off the computer and the screen came right back. i started the computer again in safety mode and i could get to my desktop. i clicked on malwarebytes and have been running a full scan for an hour and a half now but no viruses are showing up so far so i don't know if it's working. when the full screen "police" sign is showing, i can't even get to the start menu bar on the bottom. please someone help!
thanks so much,

Edit: Moved topic from Introductions to the more appropriate forum. ~ Animal

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#2 paris painter

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Posted 06 February 2012 - 02:23 PM

update: the malwarebyte's anti-malware found 4 infected files and deleted them. the internet connection is now accessible and everything seems fine. is there another scan to run to be sure it's gone for good?

#3 boopme


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Posted 06 February 2012 - 09:57 PM

Hello and welcome.
Please post that MBAM log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.

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