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Virus? Malware? Oblivious User? Could be one or all...


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#1 cmmacklin

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Posted 06 February 2012 - 11:19 AM

I apologize for the lack of specificity in the title, I honestly read the forum guidelines and understand the need for such. However, I can't seem to pinpoint any one issue; my problems seem to be all over the board, and for a novice user like myself, who knows zilch about the technical aspects of computing, I'm at a total loss. The first occurrence of suspicious activity began yesterday morning, following a restart of my laptop in which automatic updates were finishing installation. I have a Compaq/HP Presario CQ60, factory produced with Vista, but later changed to XP Pro sometime before I got it, which remains as my current OS. Upon reboot, I opened Chrome, normal routine, and noticed a search page visually similar to my Google homepage, but not the real deal. The URL confirmed redirection to www.funmoods.com. For as much as I can remember, I haven't installed any new software, programs, apps, etc., but I will admit to being notorious for not restarting or regularly shutting down my computer. That may or may not be relevant, I'm just trying to provide as much detail as possible.

Unable to find a consensus of opinion online relevant to my problem, I manually re-entered my homepage address in the Tools menu. This seems to be where the real trouble began. First, I noticed something going awry with my network connection; it was as if it was being continually 'refreshed'. The connection status maintained at Excellent to Very Good, yet attempts to launch a web page were met with page load errors, namely, No Internet Connection. As I initially said, I am no tech expert of any sorts, but I do know how to navigate my network settings, web, etc., and am able to recognize some things were either changed, or functioning incorrectly, for a lack of sounding paranoid. Clicking on the network icon in the taskbar, and then under the General Tab, Properties, the resulting box had all three options [buttons] disabled: Install, Uninstall and Properties. The Advanced Tab of the Wireless Network Connection Properties also displays an error message indicating properties of this connection cannot be displayed due to the possible corruption of the WMI, and further advises to attempt to correct by utilizing System Restore (which I have not done yet/uncertain what actions I could take that may worsen the problem).

I continued to experience connectivity issues for approximately 2 hours, until which time I finally gave up. If I was able to successfully launch my browser, I received a generic looking ERROR page, never before seen until then, which read ERROR! APP NOT FOUND. when search terms included the words malware, spyware, removal tools, and such. I tested this theory several times by attempting and succeeding at non-security related searches, alternating between the two. During this time, I also downloaded AVG 2012 and completed a full scan, that ultimately found no threats or issues. Frustrated (or paranoid again) I began to uninstall AVG, with the intention of downloading another similar program. However, my efforts were met with much resistance as my computer began to crawl, at best, processes were locking up, web pages- frozen, and AVG UI status sat deadlocked. I ultimately had to hard boot the computer following several failed attempts using the reset operations. I haven't experienced any noticeable issues since, other than slowed performance. I was able to search Hidden Devices for a few known viruses (TDSS and its variants) but came up with nothing. I obviously need some direction, and will appreciate very much anyone with the patience and willingness to help a dummy out.

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#2 Broni

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Posted 06 February 2012 - 12:56 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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