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Unable to access internet after removing TrojanDropper Sirefef.B virus


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21 replies to this topic

#1 AgentH

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Posted 05 February 2012 - 12:04 PM

Hi, I have a laptop running Windows XP sp3. Microsoft Security Essentials detected the TrojanDropper:Win32/Sirefef.B virus and was able to remove it. However, from then on I have been unable to connect to the internet. Neither my wired or wireless connections are working

I have a second laptop that can successfully connect to the internet, so I know that my router is working and that my Ethernet cable is good.

When I open Network Connections, both the wired and the wireless connections show a status of "Connected".

When I run the Farbar Service Scanner, the log looks fine.

Any ideas?

Thank you for your help!

AgentH

Edited by hamluis, 06 February 2012 - 01:11 PM.
PM sent explaining topic posting procedures.


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#2 Broni

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Posted 05 February 2012 - 03:51 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 hamluis

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Posted 06 February 2012 - 01:03 PM

Mod Edit: OP posted the following via Report button: :

Hi,

I selected the options that you requested, and here is the FSS.txt log from the Farbar Service Scanner.

I appreciate your help!

AgentH


Farbar Service Scanner Version: 05-02-2012
Ran by AgentH (administrator) on 05-02-2012 at 11:53:24
Running from "E:\no_internet_connection"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0C000000040000000100000002000000030000000C0000000B0000000A0000000800000005000000060000000700000009000000
IpSec Tag value is correct.

**** End of log ****

Edited by hamluis, 06 February 2012 - 01:05 PM.


#4 Broni

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Posted 06 February 2012 - 01:08 PM

Thanks Louis :)

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

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#5 AgentH

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Posted 07 February 2012 - 07:42 AM

Here is the Result.txt file. *** Please note that I did not have my Ethernet cable connected to the router when I ran the MiniToolBox.exe executable, and I was not in range of my wireless card. Let me know if you need me to run MiniToolBox.exe again with an Ethernet connection. Thanks. ***

Also, I noticed that there was a lot of whitespace in the "Hosts content" section of the Result.txt file. This is not a copy and paste mistake.


MiniToolBox by Farbar Version: 18-01-2012
Ran by AgentH (administrator) on 06-02-2012 at 21:51:35
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

::1 localhost








































































































































































































94.228.209.244 www.google-analytics.com.
94.228.209.244 ad-emea.doubleclick.net.
94.228.209.244 www.statcounter.com.
178.250.45.15 www.google-analytics.com.
178.250.45.15 ad-emea.doubleclick.net.
178.250.45.15 www.statcounter.com.

127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)
Dell Wireless 1390 WLAN Mini-Card = Wireless Network Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : JULIA

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-19-B9-73-59-7E



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-19-7E-5D-89-E7

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 19 b9 73 59 7e ...... Broadcom 440x 10/100 Integrated Controller
0x10004 ...00 19 7e 5d 89 e7 ...... Dell Wireless 1390 WLAN Mini-Card
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
255.255.255.255 255.255.255.255 255.255.255.255 10004 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/06/2012 09:47:02 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (02/05/2012 00:03:31 PM) (Source: Windows Search Service) (User: )
Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

Context: Application, SystemIndex Catalog

Error: (02/05/2012 00:02:40 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\STARTUP> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\STARTUP> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ENTERTAINMENT> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ENTERTAINMENT> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ACCESSIBILITY> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ACCESSIBILITY> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (02/06/2012 09:47:02 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.119.504.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/06/2012 09:47:02 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.119.504.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/06/2012 09:47:02 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.119.504.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/06/2012 09:47:02 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.119.504.0

Update Source: %NT AUTHORITY51

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/06/2012 09:47:01 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.119.504.0

Update Source: %NT AUTHORITY59

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (02/06/2012 09:38:26 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (02/05/2012 00:10:40 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (02/05/2012 00:10:40 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.nist.gov,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (02/05/2012 00:10:07 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (02/05/2012 00:08:33 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.


Microsoft Office Sessions:
=========================
Error: (02/06/2012 09:47:02 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (02/05/2012 00:03:31 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Error: (02/05/2012 00:02:40 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\STARTUP

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\STARTUP

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ENTERTAINMENT

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ENTERTAINMENT

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ACCESSIBILITY

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES\ACCESSIBILITY

Error: (02/05/2012 11:46:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\ACCESSORIES


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 2.1.4)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader 7.0.8 (Version: 7.0.8)
Apple Application Support (Version: 1.3.2)
Apple Software Update (Version: 2.1.1.116)
ArcSoft PhotoImpression 6 (Version: 6.1.7.129)
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Funhouse
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
ArcSoft Print Creations (Version: 2.8.255.384)
Broadcom Management Programs (Version: 8.65.05)
BufferChm (Version: 110.0.180.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
CCScore (Version: 8.02.0000.0001)
Citrix Presentation Server Web Client for Win32
Conexant HDA D110 MDC V.92 Modem
Copy (Version: 110.0.180.000)
CustomerResearchQFolder (Version: 1.00.0000)
Dell Support 3.2.1 (Version: 5.5.2087)
Dell System Restore (Version: 2.00.0000)
Dell Wireless WLAN Card (Version: 4.100.15.8)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
Digital Line Detect (Version: 1.15)
DJ_AIO_03_F4200_ProductContext (Version: 110.0.206.000)
DJ_AIO_03_F4200_Software (Version: 110.0.206.000)
DJ_AIO_03_F4200_Software_Min (Version: 110.0.206.000)
ERUNT 1.1j
ESSBrwr (Version: 8.02.0000.0001)
ESSCDBK (Version: 8.03.0000.0001)
ESScore (Version: 8.03.0000.0001)
ESSgui (Version: 8.03.0000.0001)
ESSini (Version: 8.02.0000.0001)
ESSPCD (Version: 8.02.0000.0001)
ESSPDock (Version: 6.03.0001.0004)
ESSTOOLS (Version: 5.00.0000.0004)
essvatgt (Version: 8.00.0000.0001)
eSupportQFolder (Version: 1.00.0000)
F4200 (Version: 110.0.206.000)
F4200_Help (Version: 110.0.206.000)
fflink (Version: 6.02.1001.0001)
Google Desktop (Version: -)
Google Earth (Version: 4.2.198.2451)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.79)
GoToMeeting 4.1.0.366
GPBaseService (Version: 110.0.180.000)
GPBaseService2 (Version: 130.0.371.000)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HiJackThis (Version: 1.0.0)
HP Customer Participation Program 11.0 (Version: 11.0)
HP Deskjet F4200 All-In-One Driver Software 11.0 Rel .3 (Version: 11.0)
HP Imaging Device Functions 11.0 (Version: 11.0)
HP Photosmart Essential 2.5 (Version: 1.03.0000)
HP Photosmart Essential 3.0 (Version: 3.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.002.008.001)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 110.0.180.000)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4446)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 3 (Version: 1.6.0.30)
kgcbaby (Version: 5.03.0000.0002)
kgchday (Version: 5.03.0000.0002)
kgchlwn (Version: 5.03.0000.0002)
kgcinvt (Version: 5.03.0000.0003)
kgckids (Version: 6.03.0001.0001)
kgcmove (Version: 6.03.0001.0001)
kgcvday (Version: 5.03.0000.0002)
Kodak EasyShare software
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MarketResearch (Version: 110.0.180.000)
MediaDirect (Version: 4.7)
Meeting Service
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
Modem Helper (Version: 3.01)
MSN
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
netbrdg (Version: 7.01.0000.0001)
NetWaiting (Version: 2.5.23)
OfotoXMI (Version: 8.03.0000.0001)
OutlookAddinSetup (Version: 1.0.0)
OVT Scanner X86 (Version: 1.00.0000)
Photography Workshop v2
PSSWCORE (Version: 2.03.0000)
QuickSet (Version: 7.1.12)
QuickTime (Version: 7.68.75.0)
Scan (Version: 11.0.0.0)
SearchAssist
SFR (Version: 8.01.0000.0001)
SHASTA (Version: 7.01.0000.0001)
Shop for HP Supplies (Version: 11.0)
skin0001 (Version: 8.02.0000.0001)
SKINXSDK (Version: 8.02.0000.0001)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Sonic DLA (Version: 4.95)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
staticcr (Version: 8.02.0000.0001)
Status (Version: 110.0.180.000)
Synaptics Pointing Device Driver (Version: 8.2.4.6)
Toolbox (Version: 110.0.180.000)
TrayApp (Version: 110.0.180.000)
TurboTax 2010
TurboTax 2010 winiper (Version: 010.000.1284)
TurboTax 2010 WinPerFedFormset (Version: 010.000.4012)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0457)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0213)
TurboTax 2010 wrapper (Version: 010.000.0157)
Uninstall OVT Scanner
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB960763) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
URL Assistant
Verizon Broadband Toolbar
Verizon Help and Support Tool
Verizon Servicepoint 1.5.12 (Version: 1.5.12)
VideoToolkit01 (Version: 110.0.171.000)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
VPRINTOL (Version: 8.02.0000.0001)
Vz In Home Agent (Version: 7.02.12)
Vz In Home Agent (Version: 7.07.03)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 110.0.180.000)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinMerge 2.12.4 (Version: 2.12.4)
WIRELESS (Version: 8.02.0000.0001)
Yahoo! BrowserPlus 2.9.8
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 2038.37 MB
Available physical RAM: 1467.81 MB
Total Pagefile: 2641.29 MB
Available Pagefile: 2183.99 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.5 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:69.48 GB) (Free:46.84 GB) NTFS
3 Drive e: () (Removable) (Total:3.72 GB) (Free:0.09 GB) FAT32

========================= Users: ========================================

User accounts for \\JULIA

Administrator Guest HelpAssistant
Julie Marian AgentH
SUPPORT_388945a0


**** End of log ****

#6 Broni

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Posted 07 February 2012 - 11:54 AM

Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.
Follow all prompts.

Re-run MiniToolbox.
Please download MiniToolBox and run it.

Checkmark following boxes:
  • Flush DNS
  • List content of Hosts
  • List IP configuration
Click Go and post the result.

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#7 AgentH

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Posted 08 February 2012 - 07:41 AM

I repaired the hosts file and ran the MiniToolBox.exe executable again. Here is the Result.txt file. *** Please note that I did not have my Ethernet cable connected to the router when I ran the MiniToolBox.exe executable, and I was not in range of my wireless card. Let me know if you need me to run MiniToolBox.exe again with an Ethernet connection. Thanks. ***

I do not have internet service at home, so yesterday I was not able to check if the laptop could connect to the internet. But I will go somewhere tonight where I can check to see if I can access the internet.

It would be great if you could review the Results.txt file below and see if you can find any other problems.

Thanks for your help! :)


MiniToolBox by Farbar Version: 18-01-2012
Ran by AgentH (administrator) on 07-02-2012 at 22:55:32
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)
Dell Wireless 1390 WLAN Mini-Card = Wireless Network Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : JULIA

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-19-B9-73-59-7E



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-19-7E-5D-89-E7

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 19 b9 73 59 7e ...... Broadcom 440x 10/100 Integrated Controller
0x10004 ...00 19 7e 5d 89 e7 ...... Dell Wireless 1390 WLAN Mini-Card
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
255.255.255.255 255.255.255.255 255.255.255.255 10004 1
===========================================================================
Persistent Routes:
None

**** End of log ****

#8 Broni

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Posted 08 February 2012 - 12:12 PM

I do not have internet service at home, so yesterday I was not able to check if the laptop could connect to the internet. But I will go somewhere tonight where I can check to see if I can access the internet.

I'll need that.
Post new MiniToolbox log from there.

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#9 AgentH

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Posted 08 February 2012 - 08:51 PM

OK, I plugged an Ethernet cable from my "bad" laptop to a router, and I still cannot access the internet with IE 8.0. I know that the router is working fine because I have a second laptop that is connected to the same router with an Ethernet cable, and I can access the internet from the second laptop.

I ran the MiniToolBox.exe executable on the "bad" laptop while the Ethernet cable was connected to the router. Here is the Result.txt file.

Thank you again for your help! :)


MiniToolBox by Farbar Version: 18-01-2012
Ran by AgentH (administrator) on 08-02-2012 at 20:35:50
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)
Dell Wireless 1390 WLAN Mini-Card = Wireless Network Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : JULIA

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home

home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-19-B9-73-59-7E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.4

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

184.16.4.22

Lease Obtained. . . . . . . . . . : Wednesday, February 08, 2012 8:33:19 PM

Lease Expires . . . . . . . . . . : Thursday, February 09, 2012 8:33:19 PM



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-19-7E-5D-89-E7

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

184.16.4.22

Lease Obtained. . . . . . . . . . : Wednesday, February 08, 2012 8:29:18 PM

Lease Expires . . . . . . . . . . : Thursday, February 09, 2012 8:29:18 PM

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 209.85.145.104, 209.85.145.105, 209.85.145.106, 209.85.145.147
209.85.145.99, 209.85.145.103

Ping request could not find host google.com. Please check the name and try again.

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.2.43, 98.137.149.56, 98.139.180.149

Ping request could not find host yahoo.com. Please check the name and try again.

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 19 b9 73 59 7e ...... Broadcom 440x 10/100 Integrated Controller
0x10004 ...00 19 7e 5d 89 e7 ...... Dell Wireless 1390 WLAN Mini-Card
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.4 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 25
192.168.1.0 255.255.255.0 192.168.1.4 192.168.1.4 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.4 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 25
192.168.1.255 255.255.255.255 192.168.1.4 192.168.1.4 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 25
224.0.0.0 240.0.0.0 192.168.1.4 192.168.1.4 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
255.255.255.255 255.255.255.255 192.168.1.4 192.168.1.4 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

**** End of log ****

#10 Broni

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Posted 08 February 2012 - 08:58 PM

Your internet connection seems to be just fine.
Something is preventing IE from opening.

Using working computer and USB flash drive transfer Firefox installation file to bad computer, install it and see if you can use it: http://www.mozilla.org/en-US/firefox/fx/

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#11 AgentH

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Posted 09 February 2012 - 09:11 PM

When I installed Firefox, it asked me if I wanted to select either "import settings from IE" or "don't import anything". I selected "don't import anything".

I still could not connect to the internet with Firefox.

If I launch Microsoft Security Essentials and click the Update button, it tries to connect to the internet, but after about a minute I get the following error message.

"virus and spyware definitions update failed"

"Security Essentials could not check for virus and spyware definition updates due to an Internet or network connectivity issue."

"Click Help for more information about this problem."

"Error code: 0x8024402c"
"Error description: Security Essentials couldn't install the definition updates because the proxy server or target server names can't be resolved."

When I clicked the Help button, opened IE and tried (unsuccessfully) to go to this web site.

http://go.microsoft.com/fwlink/?LinkID=200822&mkt=en-us

I found instructions for this error at the web site given below.

http://support.microsoft.com/kb/900936

I followed both Method 1 and Method 2, but I still cannot access the internet.

#12 Broni

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Posted 09 February 2012 - 10:40 PM

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

IMPORTANT!
To manually update MBAM, download this file: http://data.mbamupdates.com/tools/mbam-rules.exe
Double click on downloaded file to update the program.

=========================================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#13 AgentH

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Posted 10 February 2012 - 12:20 PM

Just a friendly reminder, I cannot access the internet from my "bad" laptop. :)

I have been using a working computer to download files from the internet to a USB flash drive, and then transferring them to my "bad" laptop.

I installed MBAM on my "bad" laptop over a year ago, but it has been a few weeks since I updated the virus definitions because I cannot access the internet from the "bad" laptop.

Does the mbam-rules.exe executable need internet access to update the virus definitions, or are the virus definitions contained within the .exe file?

Also, I noticed that the first MBAM link that you provided has a date of Janary 30, 2012.

So how should I proceed with MBAM? Should I 1) uninstall MBAM and install the one dated January 30th, or 2) since I already have MBAM installed, just run the mbam-rules.exe executable to update the virus definitions?

I have a similar question about Avast! How should I update Avast! to the latest virus definitions?

Do you want me to copy and paste the MBR.dat file in my next post?

Thanks again for your help! :)

AgentH

#14 Broni

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Posted 10 February 2012 - 12:29 PM

since I already have MBAM installed, just run the mbam-rules.exe executable to update the virus definitions?

Yes.

How should I update Avast! to the latest virus definitions?

Skip updating.

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#15 AgentH

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Posted 11 February 2012 - 07:04 PM

OK, I ran mbam-rules.exe and then ran a MBAM quick scan. It found one virus. The log file is below.

Then I rebooted. Next I ran Avast! The aswMBR.txt log file is below. I saved the MBR.dat file to my Desktop.

I rebooted again. I still cannot access the internet.


===========================================================================================
MBAM log
===========================================================================================
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 912012202

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/10/2012 10:03:10 PM
mbam-log-2012-02-10 (22-03-10).txt

Scan type: Quick scan
Objects scanned: 252236
Time elapsed: 18 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\fsquirt.exe (Trojan.Dropper.BCM) -> Quarantined and deleted successfully.


===========================================================================================
Avast! log
===========================================================================================
aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-02-10 22:08:54
-----------------------------
22:08:54.078 OS Version: Windows 5.1.2600 Service Pack 3
22:08:54.078 Number of processors: 2 586 0xE0C
22:08:54.078 ComputerName: JULIA UserName:
22:08:54.625 Initialize success
22:09:35.546 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
22:09:35.546 Disk 0 Vendor: SAMSUNG_HM080HI AB100-12 Size: 76319MB BusType: 3
22:09:35.578 Disk 0 MBR read successfully
22:09:35.593 Disk 0 MBR scan
22:09:35.593 Disk 0 unknown MBR code
22:09:35.593 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 47 MB offset 63
22:09:35.625 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 71147 MB offset 96390
22:09:35.625 Disk 0 Partition - 00 0F Extended LBA 2047 MB offset 145805940
22:09:35.671 Disk 0 Partition 3 00 DB CP/M / CTOS Dell 8.0 3074 MB offset 149998905
22:09:35.703 Disk 0 Partition 4 00 DD MSDOS5.0 2047 MB offset 145806003
22:09:35.703 Disk 0 scanning sectors +156296385
22:09:35.796 Disk 0 scanning C:\WINDOWS\system32\drivers
22:09:53.671 Service scanning
22:09:54.343 Service MpKslb86d51dd c:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{89286CEE-1F3F-4A14-B450-B1B737D24741}\MpKslb86d51dd.sys **LOCKED** 32
22:09:55.156 Modules scanning
22:09:58.921 Disk 0 trace - called modules:
22:09:58.953 ntkrnlpa.exe CLASSPNP.SYS DISK.SYS ACPI.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS
22:09:58.968 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a949ab8]
22:09:58.984 3 CLASSPNP.SYS[ba0f8fd7] -> nt!IofCallDriver -> \Device\00000068[0x8a9b9290]
22:09:58.984 5 ACPI.sys[b9f7f620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x8a997d98]
22:09:59.000 Scan finished successfully
22:10:23.500 Disk 0 MBR has been saved successfully to "E:\no_internet_connection\MBR.dat"
22:10:23.515 The log file has been saved successfully to "E:\no_internet_connection\aswMBR.txt"




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