Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Searchqu


  • Please log in to reply
6 replies to this topic

#1 blocka

blocka

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:06:19 PM

Posted 05 February 2012 - 04:30 AM

Hi, i have somehow downloaded Searchqu which has highjacked both the Mozilla Firefox and Internet Exlporer browsers. Have tried a couple of fixes but nothing seems to work. Appears that this problem needs a bit more than my limited knowledge to fix it. Not sure how harmful the Searchqu is but would like to get rid of it and revert back to Google. Thanks for any help Blocka


[Moderator edit: post moved to more appropriate forum.jgw]

Edited by jgweed, 05 February 2012 - 06:42 AM.


BC AdBot (Login to Remove)

 


#2 Searchqu Support

Searchqu Support

    Authorized SearchQU Representative


  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:49 AM

Posted 05 February 2012 - 10:54 AM

Hi!

@blocka

My name is John, and I'm a member of the Searchqu Support Team. I'm here to help :)

When the software installed onto your pc it offered two basic installs, typical installation,
which lists the add-on features such as searchqu default search, and Custom installation,
which allows you to select the add-ons that you wish to install. There's no need to worry if you did the typical install - this isn't a virus,
nor malware, and there's no need to Perform a virus scan against it.

In order to change Searchqu as your homepage setting please check the following links:

1.For Firefox browser please check: http://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page
2.For Internet explorer please check: http://support.microsoft.com/kb/252464
3.For Chrome browser please check:https://support.google.com/chrome/bin/answer.py?hl=en&answer=95314
4. For opera browser please check: http://www.ehow.com/how_2033424_set-home-page.html

We are here to assist you with any further question :)

The Searchqu support team

Edited by Searchqu Support, 06 February 2012 - 03:11 AM.


#3 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:07:49 AM

Posted 05 February 2012 - 08:15 PM

there's no need to Perform a virus scan against it.


Hi John, is this appropriate advice - to not check downloads with an antivirus?

@blocka, if you would like Searchqu removed then please post in the Malware forum. It isn't as easy as just uninstalling or changing your homepage.
Posted Image
m0le is a proud member of UNITE

#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,742 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:49 AM

Posted 05 February 2012 - 10:26 PM

<<When a software was installs onto your pc it offered two basic installs, typical installation, which lists the add-on features such as searchqu default search, and Custom installation, which allows you to select the add-ons that you wish to install. There's no need to worry if you did the typical install - this isn't a virus, nor malware, and there's no need to Perform a virus scan against it.>>

With all due respect...that is an inaccurate statement regarding blind acceptance of any default install option...for any program downloaded. With toolbars of all sorts currently part of the install package of many popular utilities/programs...every user would be wise to elect for custom install...so that he/she can at least have an idea of the toolbars or other unwanted, unnecessary items which might be packaged in that install.

Louis

#5 Searchqu Support

Searchqu Support

    Authorized SearchQU Representative


  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:49 AM

Posted 06 February 2012 - 03:12 AM

Hi,

@m0le- There's no need to perform antivirus against Searchqu in particular,since in ain't a virus nor a malware.

@blocka-If you followed the instructions and still can't find a solution to the issue,
please don't hesitate to let us know and we will walk you through it :)


The Searchqu support team.

#6 Grinler

Grinler

    Lawrence Abrams


  • Admin
  • 43,567 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:03:49 AM

Posted 06 February 2012 - 12:35 PM

@m0le- There's no need to perform antivirus against Searchqu in particular,since in ain't a virus nor a malware.


I am sorry, but that is not the type of advice we stand behind or condone here at BleepingComputer. Considering the amount of requests for help that people have posted to numerous forums on the web regarding how to remove your software, I think there is definitely a serious issue here:

https://www.google.com/search?hl=&q=searchqu+forum&sourceid=navclient-ff&rlz=1B3GGLL_enUS425US425&ie=UTF-8C

Can you explain why so many people have trouble removing SearchQU?

You were also sent a PM on how to validate that you are actually from that company. Please follow the steps in that message before replying.

Thank you.

#7 Searchqu Support

Searchqu Support

    Authorized SearchQU Representative


  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:49 AM

Posted 12 February 2012 - 03:02 AM

Searchqu is offered to users by our partners developers and companies who publish free PC applications. It's offered, like many other toolbars, as an option during the installation. If a user chooses not to install Searchqu, the free software which was downloaded will work just fine. The reason there are more requests lately is that there's been a significant increase in the total number of installs from all our partners. So the end result is more toolbars installed.

At any time a user can restore their previous settings. All that one needs to do is to go to add/remove programs and uninstall the toolbar! And if you are experiencing problems, we want to know about it, and we want to help you resolve the issue.

Since we're sensitive to end-user issues, we recently implemented, with full force and urgency, a campaign to proactively help those users who are still having problems and deal with the misconception that Searchqu cannot be removed from their PC. We hope that this clarifies the issue. Our goal is to reach those users who still need assistance.

Thank you,
John
Searchqu




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users