We are getting stuck at step 16:
as the various screens pop up---we continually get a dialog box that says "No disk in drive, please insert disk" We press continue, and when it gets to the final screen---we are stuck in a loop receiving the above error. In the command area, we will get Device is Not Ready.
We cannot get to the point, where the instructions say that "the desktop will disappear and text will scroll across the screen"
frustrating as we have gotten so close to completing this-but can't get to step #17
Any help would be appreciated!
I note that others are following the instructions given, and are successful in fixing this problem. Has anyone else had an issue while running the tool removal process? My infected computer is SOL until I get past the above issue...thanks again!
Edited by homefry, 14 February 2006 - 10:47 AM.