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Smithfraud-c.generic


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#1 JarrodE

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Posted 04 February 2012 - 10:51 PM

HP G61 Notebook PC
AMD Sempron™ M120 2.10 GHz
3.00 GB RAM
64-bit Operating System

My girlfriend said her computer was acting weird (shutting down, running slow, etc) so I ran Malware Bytes but it didn't find any problems. Then I ran Spy-Bot in Safe Mode and it found a problem with smithfraud-c.generic but it can't seem to fix it. Also, when trying to go to different websites the browser gets re-routed to somewhere else. I changed the HOSTS file to include just home and that seemed to fix that issue but it went back after rebooting.

When I boot up the computer the CPU is running around 100% due to an svchost.exe *32 file. I Ended the process but it happens again when I reboot. She tried to use the computer about a day later and it's having problems booting up.

I got this error:
Your computer is unable to start.

Startup Repair is checking your system for problems...


Root cause found:
--------------------
Boot critical file d:\windows\system32\kdcom.dll is corrupt.

Repair action: File repair
Result: Failed. Error code = 0x490

Repair action: System Restore
Result: Completed successfully. Error code - 0x0

After that completed the computer booted up successfully. Hoping to resolve the issue I did a system restore as far back as I could (some time in December of 2011) but still getting the smithfraud-c.generic problem.


Sorry if this is too long or doesn't contain the correct/unnecessary information.

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#2 Broni

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Posted 07 February 2012 - 06:46 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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