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W7 Windows Update Error 7023

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#1 MisterrFixIt


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Posted 04 February 2012 - 10:17 PM

Recently my son had W7 Virus which appears to have been removed. He is running Comodo A/V and Malwarebytes, both of which find no errors.
Had problems starting a few services but thanks to topics within this forum, was able to get them going.
Problem now is that when Update Request is run a 7023 error appears in the logs about every 30 seconds.
Detail shows: Windows Modules Installer Service Terminated with reason "access is denied".
When I try to start the Service it gives Code-5 and same Access Denied.
Other associated symptoms are, "View installed updates" incorrectly shows no updates and "Windows Features" shows a blank list and never completes. Note that updates HAVE been installed in the last 5 days and are listed correctly.

Several Logs are posted below:

Farbar Service Scanner Version: 31-01-2012 01
Ran by matt (administrator) on 31-01-2012 at 21:14:45
Microsoft Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:

System Restore Disabled Policy:

Security Center:

Windows Update:
BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

Results of screen317's Security Check version 0.99.24
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
COMODO Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
Anti-malware/Other Utilities Check:

MVPS Hosts File
Spybot - Search & Destroy
Java™ 6 Update 26
Java™ SE Development Kit 6 Update 17
Java DB
Out of date Java installed!
Adobe Flash Player
Mozilla Firefox (x86 en-US..)
Process Check:
objlist.exe by Laurent

Spybot Teatimer.exe is disabled!
Comodo Firewall cmdagent.exe
Comodo Firewall cfp.exe
``````````End of Log````````````

Any ideas on where to start with this?

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#2 hamluis



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Posted 05 February 2012 - 07:36 AM

Appears to me that you are using two firewalls, you need to disable one (if I am correct).


#3 MisterrFixIt

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Posted 05 February 2012 - 10:55 PM

Don't believe that previous update was correct since configuration was not using Comodo Firewall.
It could have been selected but was not.

But this got me to thinking...
Comodo has 3 Security levels: Antivirus, Defense and Sandbox.
I disabled all 3 and tested...
No more update errors.
In addition previously could not run SFC /scannow.
(got "Windows Resource Protection could not start the repair service")
Now this is fixed.
In addition could not download files using Firefox but could using IE.
(got "you don't have permission to save in this location")
Now this works just fine.

Played around with Comodo Security settings and now all is fixed.

Assume we can close this one out!!!

Edited by MisterrFixIt, 05 February 2012 - 11:02 PM.

#4 hamluis



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Posted 06 February 2012 - 06:41 AM

Glad you got it sorted...happy computing :).


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