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Win7 - 64bit Laptop infected


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4 replies to this topic

#1 Konrad74

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Posted 04 February 2012 - 04:50 PM

Hello,
I have a huge problem. Yesterday my son was playing some games and the laptop rebooted itself and from that point on, I can't do anything with it. I somehow managed to run a scan with MSE and it showed me that my laptop is infected with DOS/Alureon.A however, when I click to remove it, it says it did, but the problem is still there and additional scans show it's still there. I can't run any other anti virus program (ad-aware, malwarebytes) to help me remove it. Moreover, I can't run ANY .exe files on that laptop except for MSE and somehow Hitman Pro. I managed to scan the laptop with HitMan and I got this:

Master Boot Record (Sector 0) Rootkit
Rootkit. MBR.Pihar.D (Boot Image) (Engine A)
Trojan.Tdlphaze.1
Rootkit.Win32.Pihar!IK
Win64/Bootkit

From what I managed to find I know that Alureon rewrote my MBR.
I've tried Safe Mode, Safe Mode with Networking, and nothing helps. For the life of me I can't run any .exe files. I even tried to rename them and changing them to .com but still NOTHING. Can't even use Win Recovery Disc. It does not load.
I'm just lost. All info I found involves installing some programs, which are not an option to me (can't run them). Please help! Any help will be very appreciated.

Please forgive me if I posted in the wrong section, first time posting!

Konrad

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#2 gringo_pr

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Posted 05 February 2012 - 11:46 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Scan with exeHelper:

Please download exeHelper to your desktop.

  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).



DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Konrad74

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Posted 07 February 2012 - 01:16 PM

I got the issue resolved with some help from another forum.
Thank you for your help!

#4 gringo_pr

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Posted 07 February 2012 - 03:07 PM

thanks for letting us know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 10 February 2012 - 12:14 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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