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Windows security virus


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12 replies to this topic

#1 anthony007

anthony007

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Posted 04 February 2012 - 03:53 PM

Hello guys. 1rst off thanks for any help and support this site is great.

I recently had my norton security suite expire and by the time I realized it was gone I had attained some type of windows security virus. At first it tried to get me to sigh up for security and then it blocked my interenet connection all together. I followed the steps that have been provided and here is my log info:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by ascalise at 16:23:07 on 2012-02-03
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.589 [GMT -6:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Battery Meter\BTMeter.exe
C:\Program Files\Wireless Select Switch\WLSS.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6090103
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Updater For XFIN_PORTAL: {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - c:\program files\xfin_portal\auxi\comcastAu.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [BTMeter] c:\program files\battery meter\BTMeter.exe
mRun: [WLSS] c:\program files\wireless select switch\WLSS.exe
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{2E158837-A2A9-4E54-95E4-9E44399AB65F} : NameServer = 195.242.208.40
TCP: Interfaces\{2E158837-A2A9-4E54-95E4-9E44399AB65F} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{52A30C34-8B91-407E-BF7A-ADC0B4EFA635} : NameServer = 195.242.208.40
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\ascalise\application data\mozilla\firefox\profiles\2rtddxea.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2009-1-3 14248]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-2-2 652360]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2009-1-3 93968]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-2-2 20464]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-1-3 30192]
.
=============== Created Last 30 ================
.
2012-02-03 04:29:24 518144 ----a-w- c:\windows\SWREG.exe
2012-02-03 04:29:24 256000 ----a-w- c:\windows\PEV.exe
2012-02-03 04:29:24 208896 ----a-w- c:\windows\MBR.exe
2012-02-03 03:26:57 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-02-03 03:26:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-02-03 02:49:26 -------- d-----w- c:\windows\pss
2012-02-03 02:03:39 -------- d-----w- c:\documents and settings\ascalise\application data\Tific
2012-02-03 01:15:12 -------- dc-h--w- c:\windows\ie8
2012-02-03 01:13:46 -------- d--h--w- c:\windows\msdownld.tmp
2012-02-01 01:43:44 -------- d-----w- c:\documents and settings\ascalise\local settings\application data\SupportSoft
2012-02-01 01:22:05 -------- d-----w- c:\program files\common files\supportsoft
2012-02-01 00:42:15 -------- d-----w- c:\documents and settings\all users\application data\NortonInstaller
2012-01-31 23:57:26 -------- d-----w- c:\documents and settings\all users\application data\Norton
2012-01-31 12:45:56 -------- d-----w- c:\documents and settings\ascalise\application data\comcasttb
2012-01-31 03:55:12 -------- d-----w- c:\documents and settings\all users\application data\IsolatedStorage
2012-01-31 03:55:02 -------- d-----w- c:\documents and settings\ascalise\local settings\application data\ID Vault
2012-01-31 03:43:47 -------- d-----w- c:\documents and settings\ascalise\application data\ID Vault
2012-01-31 03:41:09 -------- d-----w- c:\documents and settings\ascalise\application data\CallingID
2012-01-31 03:40:53 -------- d-----w- c:\program files\common files\scanner
2012-01-31 03:40:51 -------- d-----w- c:\program files\comcasttb
2012-01-31 03:40:22 -------- d-----w- c:\program files\CA
2012-01-31 03:37:05 -------- d-----w- c:\program files\Constant Guard Protection Suite
2012-01-31 03:36:11 -------- d-----w- c:\documents and settings\all users\application data\White Sky, Inc
2012-01-17 22:25:20 -------- d-----w- c:\documents and settings\ascalise\application data\HpUpdate
2012-01-17 22:24:59 -------- d-----w- c:\windows\Hewlett-Packard
.
==================== Find3M ====================
.
2011-11-25 21:57:19 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-11-23 13:29:56 1868544 ----a-w- c:\windows\system32\win32k.sys
2011-11-18 12:35:08 60416 ----a-w- c:\windows\system32\packager.exe
2011-11-16 14:21:44 354816 ----a-w- c:\windows\system32\winhttp.dll
2011-11-16 14:21:44 152064 ----a-w- c:\windows\system32\schannel.dll
2011-11-15 02:41:03 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-10 11:54:13 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-10 09:27:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
.
============= FINISH: 16:24:00.00 ===============

Attached Files



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#2 fireman4it

fireman4it

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Posted 04 February 2012 - 11:18 PM

Hello anthony007,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

  • Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.


1.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


2.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
TdssKiller log
Combofix.txt
How is your machine running now?

Edited by fireman4it, 04 February 2012 - 11:19 PM.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 anthony007

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Posted 06 February 2012 - 12:17 PM

Thanks, I will implement the following steps and report the results this afternoon...thanks again

#4 anthony007

anthony007
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Posted 06 February 2012 - 10:01 PM

Hi Firmen...thanks again for your help.

I ran the the rootkill scan but it didn't find anything wrong. Then I followed with the Combofix program and I have attached the log. The security vcirus icon is still in my toolbar and popping up with messages. This seems to be a very tough virus to eliminate.

ComboFix 12-02-06.02 - ascalise 02/06/2012 20:46:50.6.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.575 [GMT -6:00]
Running from: D:\ComboFix.exe
.
.
((((((((((((((((((((((((( Files Created from 2012-01-07 to 2012-02-07 )))))))))))))))))))))))))))))))
.
.
2012-02-03 03:26 . 2012-02-03 03:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-02-03 03:26 . 2011-12-10 21:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-02-03 02:03 . 2012-02-03 02:03 -------- d-----w- c:\documents and settings\ascalise\Application Data\Tific
2012-02-03 01:15 . 2012-02-03 01:19 -------- dc-h--w- c:\windows\ie8
2012-02-03 01:13 . 2012-02-03 01:20 -------- d--h--w- c:\windows\msdownld.tmp
2012-02-01 01:55 . 2012-02-01 01:55 -------- d-----w- c:\program files\Common Files\Java
2012-02-01 01:43 . 2012-02-01 01:43 -------- d-----w- c:\documents and settings\ascalise\Local Settings\Application Data\SupportSoft
2012-02-01 01:22 . 2012-02-01 01:22 -------- d-----w- c:\documents and settings\All Users\Application Data\SupportSoft
2012-02-01 01:22 . 2012-02-01 01:22 -------- d-----w- c:\program files\Common Files\supportsoft
2012-02-01 00:42 . 2012-02-01 00:42 -------- d-----w- c:\program files\Windows Sidebar
2012-01-31 23:57 . 2012-02-03 02:41 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2012-01-31 12:45 . 2012-01-31 12:45 -------- d-----w- c:\documents and settings\ascalise\Application Data\comcasttb
2012-01-31 03:55 . 2012-01-31 03:55 -------- d-----w- c:\documents and settings\All Users\Application Data\IsolatedStorage
2012-01-31 03:55 . 2012-01-31 03:57 -------- d-----w- c:\documents and settings\ascalise\Local Settings\Application Data\ID Vault
2012-01-31 03:54 . 2012-01-31 03:54 -------- d-----w- c:\documents and settings\LocalService\Application Data\ID Vault
2012-01-31 03:43 . 2012-02-03 02:44 -------- d-----w- c:\documents and settings\ascalise\Application Data\ID Vault
2012-01-31 03:41 . 2012-02-03 01:29 -------- d-----w- c:\documents and settings\ascalise\Application Data\CallingID
2012-01-31 03:40 . 2012-02-01 01:45 -------- d-----w- c:\program files\Common Files\scanner
2012-01-31 03:40 . 2012-02-03 02:54 -------- d-----w- c:\program files\comcasttb
2012-01-31 03:40 . 2012-01-31 03:40 -------- d-----w- c:\program files\CA
2012-01-31 03:37 . 2012-02-03 02:48 -------- d-----w- c:\program files\Constant Guard Protection Suite
2012-01-31 03:36 . 2012-01-31 03:36 -------- d-----w- c:\documents and settings\All Users\Application Data\White Sky, Inc
2012-01-17 22:25 . 2012-01-19 22:11 -------- d-----w- c:\documents and settings\ascalise\Application Data\HpUpdate
2012-01-17 22:24 . 2012-01-17 22:24 -------- d-----w- c:\windows\Hewlett-Packard
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-11-25 21:57 . 2008-04-25 20:33 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-11-23 13:29 . 2008-04-25 20:33 1868544 ----a-w- c:\windows\system32\win32k.sys
2011-11-18 12:35 . 2008-04-25 20:33 60416 ----a-w- c:\windows\system32\packager.exe
2011-11-16 14:21 . 2008-04-25 20:33 354816 ----a-w- c:\windows\system32\winhttp.dll
2011-11-16 14:21 . 2008-04-25 20:33 152064 ----a-w- c:\windows\system32\schannel.dll
2011-11-15 02:41 . 2011-05-27 19:57 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-10 11:54 . 2010-06-24 21:13 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-10 09:27 . 2010-08-21 22:26 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-12-22 23:47 . 2011-12-22 23:47 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-04-14 19:01 . 2010-06-08 23:07 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll
.
.
((((((((((((((((((((((((((((( SnapShot_2012-02-03_04.46.48 )))))))))))))))))))))))))))))))))))))))))
.
+ 2012-02-04 20:56 . 2012-02-04 20:56 16384 c:\windows\temp\Perflib_Perfdata_88.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-07-14 1343488]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-07-14 137752]
"BTMeter"="c:\program files\Battery Meter\BTMeter.exe" [2008-11-05 623912]
"WLSS"="c:\program files\Wireless Select Switch\WLSS.exe" [2008-09-18 546088]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
"RTHDCPL"="RTHDCPL.EXE" [2008-07-13 16876032]
"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 241664]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2006-01-14 172032]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"HP Software Update"="c:\program files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-01-04 37296]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-02 843712]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2012-01-13 460872]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
.
R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [1/3/2009 9:59 AM 14248]
R2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2/2/2012 9:26 PM 652360]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [1/3/2009 11:29 AM 93968]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2/2/2012 9:26 PM 20464]
S0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys --> c:\windows\system32\DRIVERS\Lbd.sys [?]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [1/3/2009 10:04 AM 30192]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 93619601
*Deregistered* - 93619601
.
.
------- Supplementary Scan -------
.
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6090103
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{2E158837-A2A9-4E54-95E4-9E44399AB65F}: NameServer = 195.242.208.40
TCP: Interfaces\{52A30C34-8B91-407E-BF7A-ADC0B4EFA635}: NameServer = 195.242.208.40
FF - ProfilePath - c:\documents and settings\ascalise\Application Data\Mozilla\Firefox\Profiles\2rtddxea.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - prefs.js: network.proxy.type - 4
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-02-06 20:53
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(836)
c:\windows\system32\igfxdev.dll
.
- - - - - - - > 'explorer.exe'(3684)
c:\windows\system32\ieframe.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
Completion time: 2012-02-06 20:56:48
ComboFix-quarantined-files.txt 2012-02-07 02:56
ComboFix2.txt 2012-02-03 04:50
ComboFix3.txt 2010-06-24 23:17
ComboFix4.txt 2010-06-06 22:05
.
Pre-Run: 4,073,631,744 bytes free
Post-Run: 4,057,669,632 bytes free
.
- - End Of File - - 340A9E58B8B82C68562B49A0C565F2D5

Attached Files

  • Attached File  log.txt   8.61KB   1 downloads


#5 fireman4it

fireman4it

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Posted 06 February 2012 - 11:01 PM

Hello,

I see you have Combofix in your D:\ Drive . Please delete that copy of Combofix and download a fresh copy to your desktop as instructed in my previous post then run it again. Right click on that security icon and see what kind of options it gives you.

Please download Listparts
Run the tool, click Scan and post the log (Result.txt) it makes.


Things to include in your next reply::
Combofix.txt
What options does it give you when you right click on it?
Results.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#6 anthony007

anthony007
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Posted 07 February 2012 - 03:57 AM

Hi Firemankit,

My infected computer will not let me access the internet. So I've been downloading the programs you reccomend to a memory stick then transferring them over to the infected computer. I'm not sure how I can download combofix straight to the infected compouters desktop? Any ideas?

-Anthony

#7 fireman4it

fireman4it

    Bleepin' Fireman


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Posted 07 February 2012 - 11:21 AM

Hello,

You can download it on to the memory stick then transfer it to your desktop of the infected computer. :)

In addition to the Combofix and Listparts log will you please also run this tool so we can see whats going on with your internet.

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Edited by fireman4it, 07 February 2012 - 11:23 AM.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#8 anthony007

anthony007
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Posted 07 February 2012 - 11:52 AM

Hi Fireman4it,

I think I got it all right this time. When I right click the security Icon it gives me 2 options. 1.Open Security Center and Go to Microsoft Security Website. After running all the scans the icon is still there and I still cant access the internet. Thanks for your help.


Here are the logs you requested.

Combofix:

ComboFix 12-02-07.01 - ascalise 02/07/2012 10:33:32.7.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.394 [GMT -6:00]
Running from: D:\ComboFix.exe
.
.
((((((((((((((((((((((((( Files Created from 2012-01-07 to 2012-02-07 )))))))))))))))))))))))))))))))
.
.
2012-02-03 03:26 . 2012-02-03 03:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-02-03 03:26 . 2011-12-10 21:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-02-03 02:03 . 2012-02-03 02:03 -------- d-----w- c:\documents and settings\ascalise\Application Data\Tific
2012-02-03 01:15 . 2012-02-03 01:19 -------- dc-h--w- c:\windows\ie8
2012-02-03 01:13 . 2012-02-03 01:20 -------- d--h--w- c:\windows\msdownld.tmp
2012-02-01 01:55 . 2012-02-01 01:55 -------- d-----w- c:\program files\Common Files\Java
2012-02-01 01:43 . 2012-02-01 01:43 -------- d-----w- c:\documents and settings\ascalise\Local Settings\Application Data\SupportSoft
2012-02-01 01:22 . 2012-02-01 01:22 -------- d-----w- c:\documents and settings\All Users\Application Data\SupportSoft
2012-02-01 01:22 . 2012-02-01 01:22 -------- d-----w- c:\program files\Common Files\supportsoft
2012-02-01 00:42 . 2012-02-01 00:42 -------- d-----w- c:\program files\Windows Sidebar
2012-01-31 23:57 . 2012-02-03 02:41 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2012-01-31 12:45 . 2012-01-31 12:45 -------- d-----w- c:\documents and settings\ascalise\Application Data\comcasttb
2012-01-31 03:55 . 2012-01-31 03:55 -------- d-----w- c:\documents and settings\All Users\Application Data\IsolatedStorage
2012-01-31 03:55 . 2012-01-31 03:57 -------- d-----w- c:\documents and settings\ascalise\Local Settings\Application Data\ID Vault
2012-01-31 03:54 . 2012-01-31 03:54 -------- d-----w- c:\documents and settings\LocalService\Application Data\ID Vault
2012-01-31 03:43 . 2012-02-03 02:44 -------- d-----w- c:\documents and settings\ascalise\Application Data\ID Vault
2012-01-31 03:41 . 2012-02-03 01:29 -------- d-----w- c:\documents and settings\ascalise\Application Data\CallingID
2012-01-31 03:40 . 2012-02-01 01:45 -------- d-----w- c:\program files\Common Files\scanner
2012-01-31 03:40 . 2012-02-03 02:54 -------- d-----w- c:\program files\comcasttb
2012-01-31 03:40 . 2012-01-31 03:40 -------- d-----w- c:\program files\CA
2012-01-31 03:37 . 2012-02-03 02:48 -------- d-----w- c:\program files\Constant Guard Protection Suite
2012-01-31 03:36 . 2012-01-31 03:36 -------- d-----w- c:\documents and settings\All Users\Application Data\White Sky, Inc
2012-01-17 22:25 . 2012-01-19 22:11 -------- d-----w- c:\documents and settings\ascalise\Application Data\HpUpdate
2012-01-17 22:24 . 2012-01-17 22:24 -------- d-----w- c:\windows\Hewlett-Packard
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-11-25 21:57 . 2008-04-25 20:33 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-11-23 13:29 . 2008-04-25 20:33 1868544 ----a-w- c:\windows\system32\win32k.sys
2011-11-18 12:35 . 2008-04-25 20:33 60416 ----a-w- c:\windows\system32\packager.exe
2011-11-16 14:21 . 2008-04-25 20:33 354816 ----a-w- c:\windows\system32\winhttp.dll
2011-11-16 14:21 . 2008-04-25 20:33 152064 ----a-w- c:\windows\system32\schannel.dll
2011-11-15 02:41 . 2011-05-27 19:57 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-10 11:54 . 2010-06-24 21:13 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-10 09:27 . 2010-08-21 22:26 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-12-22 23:47 . 2011-12-22 23:47 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-04-14 19:01 . 2010-06-08 23:07 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll
.
.
((((((((((((((((((((((((((((( SnapShot_2012-02-03_04.46.48 )))))))))))))))))))))))))))))))))))))))))
.
+ 2012-02-04 20:56 . 2012-02-04 20:56 16384 c:\windows\temp\Perflib_Perfdata_88.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-07-14 1343488]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-07-14 137752]
"BTMeter"="c:\program files\Battery Meter\BTMeter.exe" [2008-11-05 623912]
"WLSS"="c:\program files\Wireless Select Switch\WLSS.exe" [2008-09-18 546088]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
"RTHDCPL"="RTHDCPL.EXE" [2008-07-13 16876032]
"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 241664]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2006-01-14 172032]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"HP Software Update"="c:\program files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-01-04 37296]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-02 843712]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2012-01-13 460872]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
.
R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [1/3/2009 9:59 AM 14248]
R2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2/2/2012 9:26 PM 652360]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [1/3/2009 11:29 AM 93968]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2/2/2012 9:26 PM 20464]
S0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys --> c:\windows\system32\DRIVERS\Lbd.sys [?]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [1/3/2009 10:04 AM 30192]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 93619601
*Deregistered* - 93619601
.
.
------- Supplementary Scan -------
.
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6090103
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{2E158837-A2A9-4E54-95E4-9E44399AB65F}: NameServer = 195.242.208.40
TCP: Interfaces\{52A30C34-8B91-407E-BF7A-ADC0B4EFA635}: NameServer = 195.242.208.40
FF - ProfilePath - c:\documents and settings\ascalise\Application Data\Mozilla\Firefox\Profiles\2rtddxea.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - prefs.js: network.proxy.type - 4
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-02-07 10:39
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(836)
c:\windows\system32\igfxdev.dll
.
- - - - - - - > 'explorer.exe'(1208)
c:\windows\system32\ieframe.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
Completion time: 2012-02-07 10:42:45
ComboFix-quarantined-files.txt 2012-02-07 16:42
ComboFix2.txt 2012-02-07 02:56
ComboFix3.txt 2012-02-03 04:50
ComboFix4.txt 2010-06-24 23:17
ComboFix5.txt 2012-02-07 16:31
.
Pre-Run: 4,070,641,664 bytes free
Post-Run: 4,052,475,904 bytes free
.
- - End Of File - - A98C6AA408CB9B3F1C92FBB5E84FEA9E



ListParts by Farbar
Ran by ascalise on 07-02-2012 at 10:44:29
Windows XP (X86)
Running From: C:\Documents and Settings\ascalise\Desktop
************************************************************

========================= Memory info ======================

Percentage of memory in use: 48%
Total physical RAM: 1014.36 MB
Available physical RAM: 518.89 MB
Total Pagefile: 2116.91 MB
Available Pagefile: 1787.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 2001.56 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:14.3 GB) (Free:3.8 GB) NTFS ==>[Drive with boot components (Windows XP)]
2 Drive d: () (Removable) (Total:3.81 GB) (Free:3.81 GB) FAT32

Disk ### Status Size Free Dyn Gpt
-------- ---------- ------- ------- --- ---
Disk 0 Online 14 GB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 OEM 47 MB 32 KB
Partition 2 Primary 14 GB 48 MB

Disk: 0
Partition 1
Type : DE
Hidden: Yes
Active: No
There is no volume associated with this partition.

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 0 C OS NTFS Partition 14 GB Healthy System (partition with boot components)




Farbar Service Scanner Version: 05-02-2012
Ran by ascalise (administrator) on 07-02-2012 at 10:47:38
Running from "C:\Documents and Settings\ascalise\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****

#9 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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Posted 07 February 2012 - 12:40 PM

Hello,


It seems that you are able to get to the internet as the service scanner is saying it did. The security center is not a fake one but the real one.

1.
Go to Start
Click ControlPanel
Find Security Center then Right Click and select Open
Double Click Windows Firewall at the bottom.
Make sure the ON button is clicked.
Next click OK.
Restart your computer.
IS the Security icon still there? IF so what color is it.


2.
  • Go to Start -> Control Panel -> Network and Internet Connection ->Network Connections.
  • Right-click your default connection, usually Local Area Connection or Dial-up Connection (if you are using dial-up), and left-click on the Properties option.
  • Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says "Obtain DNS servers automatically".
  • Click OK twice.
    spacer.gif
  • Go to Start -> Run...
  • In the Open: field type cmd and click OK or hit Enter.
    This will open a Command Prompt.
  • At the DOS prompt screen, type in ipconfig /flushdns and then press Enter (notice the space between "ipconfig" and "/flushdns").
  • At the DOS prompt screen, type in netsh int ip reset resetlog.txt and then press Enter (notice the space between each word).
  • At the DOS prompt screen, type in netsh winsock reset catalog and then press Enter (notice the space between each word).

  • Exit the Command Prompt.
  • Reboot your PC and try to open any website.


3.
Please run Farbar Service Scanner again and post its log.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#10 anthony007

anthony007
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:53 AM

Posted 07 February 2012 - 01:22 PM

Hey Firemant4it,

Thanks alot it looks like everything is up and running again. Do you think I need to get a security program like Norton? It comes free with my comcast? Currenltly I only have Malwarebytes running.
Here is the log you requested:

Farbar Service Scanner Version: 05-02-2012
Ran by ascalise (administrator) on 07-02-2012 at 12:17:42
Running from "C:\Documents and Settings\ascalise\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****
Thanks for your help and for being so fast. You are the best!!!!

#11 fireman4it

fireman4it

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Posted 07 February 2012 - 05:14 PM

Hello, anthony007.

Do you think I need to get a security program like Norton? It comes free with my comcast?

Norton is a good Antivirus. Here is also a couple of other that a free and reliable.

I don't see an Anti Virus Program running on your machine
  • Download and install an antivirus program, and make sure that you keep it updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Two good antivirus programs free for non-commercial home use are Avast! and Antivir
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.



Congratulations! You now appear clean! :cool:



Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on Posted Image then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall

    Posted Image

    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall

  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".



Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.



One of the most common questions found when cleaning malware is "how did my machine get infected?"

There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

Do not use P2P programs
Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest. It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

Practice Safe Internet
Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will.

Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. Removal instructions for a lot of these "rogues" can be found here.
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge. You can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your http://en.wikipedia.org/wiki/Taskbar#Screenshots '>Taskbar, right click and chose close.
  • Do not visit pornographic websites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
  • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download files from a site, and are not sure if they are legitimate, you can use tools such as BitDefender Traffic Light, Norton Safe Web, or McAfee SiteAdvisor to look up info on the site and stay protected against malicious sites. Please be sure to only choose and install one of those tool bars.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
    Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.

Keep Windows up-to-date
Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.

  • Windows XP users
    You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
  • Windows Vista users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
  • Windows 7 users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here


Keep your browser secure
Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

The latest versions of the three common browsers can be found below:

Use an AntiVirus Software
It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running. This alone can save you a lot of trouble with malware in the future.
See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

It is imperative that you update your Antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

In addition, if you connect to the internet via a router, this will normally have a firewall in-built.

Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one! For a tutorial on Firewalls and a listing of some available ones see this link: Understanding and Using Firewalls

Install an Anti-Malware program
Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is very important to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities (such as Adobe Reader and Java). You can check these by visiting Secunia Software Inspector.

Follow this list and your potential for being infected again will reduce dramatically.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#12 anthony007

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Posted 08 February 2012 - 09:03 AM

I'll will heed your good advice....Thanks again Fireman4it....you're awesome!

#13 fireman4it

fireman4it

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Posted 08 February 2012 - 03:00 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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