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Can't find ethernet driver HP Compaq dc7800 Small Form Factor PC


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8 replies to this topic

#1 Loperman

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Posted 04 February 2012 - 08:53 AM

Hello everyone,
Just got cleared hard drive and don't have any CD's that came with computer.
I went to HP web site and downloaded most of the drivers but unfortunately cant get one for Ethernet card.
There is also a few components installed on this computer that hasn't been recognized by Windows XP.
It seems to me that I don't have any dedicated cards except Video (which i already found driver for).
But I have no idea how to find out what kind of network card do i have.
My guess was that since there are no dedicated cards installed - from list of available cards i decided that it has to be one integrated witch again from list of drivers would be only this one
Which when installed doesn't work. It says that something is not found.
Please help!

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#2 James Litten

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Posted 04 February 2012 - 10:06 AM

Hi

Maybe you can find a clue in Device Manager

In XP
click START
rightclick My Computer
click properties
click the HARDWARE tab
click the button that says DEVICE MANAGER
the Device Manager window should open
in it, locate Network Adapters and click the plus sign next to it.

Are any network cards listed there?

EDIT: also note anything in the Device Manager with a question mark or exclamation mark on it.

James

Edited by NeverSayDie, 04 February 2012 - 10:09 AM.


#3 rotor123

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Posted 04 February 2012 - 05:04 PM

Is this the one you have?

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3559772&prodTypeId=12454&prodSeriesId=3459241&swLang=13&taskId=135&swEnvOID=1093

You could have a Broadcom or Intel Ethernet in that model.
One way to tell, Look at the image I attached anything Intel will show VEN_8086
If it shows a different VEN_ number try the Broadcom one.


[attachment=118447:DevMan2.jpg]

Also you should be using the drivers from the HP/Compaq site and not the less than optimal ones from XP or windows update.

Good Luck

Edited by rotor123, 04 February 2012 - 05:05 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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#4 Loperman

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Posted 05 February 2012 - 09:17 AM

Thank you everyone for your time.
I looked in device manager and there is five different devices that has not been recognized by Windows XP.
One of them I figured was some type of chip which I found and successfully install driver for.
Then Network Card which does show VEN_8086 but after driver installation could not find any devices installed on this computer.
I went to Best buy and solved this problem with new "Open Item" network card for $9 which worked perfect!

But after installation of it and connection to the Internet I tried to play movie (this whole setup was initially for home entertainment system) and realize that I have no sound card installed. So three other unrecognized devises was two unknown devices and a sound card.
So here we go again... I went to HP web site and downloaded all available Sound Drivers. One of them was not successful but another seems like worked but after reboot still could not find driver for it. When i open that driver file it would show message that New Device Has been found in the clock corner and asking me to restart. After I do so new device require to install driver which system does not see.
It is driving me nuts already!

My only guess right now is that all of this problems because of old Windows XP (computer came with Vista) plus it is international edition which is all in different language but that is all I have.
So probably I would have to find newer Windows (Vista or 7) and will try work it out this way.

Thank you everyone again,
Any thoughts would be appreciated!

EDIT: I found another tread on this web site with similar problem but apparently there is no reported fix of this.

Edited by Loperman, 05 February 2012 - 09:20 AM.


#5 caperjac

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Posted 05 February 2012 - 12:56 PM

hi, try the unknown device finder ,neat little tool get it here .
http://www.zhangduo.com/udi.html

My answers are my opinion only,usually


#6 rotor123

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Posted 05 February 2012 - 06:16 PM

Is this the audio driver you tried?

ADI High-Definition (HD) Audio Driver for Microsoft Windows XP and 2000

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=3459241&prodNameId=3559772&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=vc-75813-1
Note that it has to say for XP

You must Install this one first

Microsoft Windows XP SP2 Universal Audio Architecture Update (Q888111)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=3459241&prodNameId=3459245&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=PSG_I23303-108286

Download the free Speccy and post the log to help identify what's missing.
http://www.piriform.com/speccy

Edited by rotor123, 05 February 2012 - 06:21 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#7 hamluis

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Posted 05 February 2012 - 07:35 PM

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#8 Loperman

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Posted 06 February 2012 - 08:02 PM

GUYS THANK YOU VERY MUCH!!!
It is working now!!!
Rotor123 You are saver! After installing that XP update that you posted I restarted computer
and installed that driver and right away could hear it working!
Before when I tried to install it same driver it would say that no components could be found on this computer and no driver to be installed.
So it is complete system now!
Right now I only have Ethernet card not recognized which is not a problem any more with my other new Network card installed.
Problem solved!
Thank you again everybody!
You are pros!!!

#9 rotor123

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Posted 07 February 2012 - 10:16 AM

Glad to hear it and thanks for letting us know.

Cheers
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015





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