Posted 05 February 2012 - 07:01 PM
Acer laptop - Windows 7 64-bit.
I used the download suggested by Bleepin Madman and successfully installed the hotfix. Thank you. I thought this fix would repair my Windows Update issue, so I tried to use Windows Update to download SP1 again. I got another error message and was informed that the problem was due to something missing from my computer - no details as to what that might be. I've tried downloading multiple programs such as PC Fix only to find, after installing, that I needed to pay to run the program or to provide information I was not comfortable providing. Is there any good free software available that can run a diagnostic on my PC and help me isolate the problem? I tried the diagnostic tools included with my software. These only refer me to sites that require payment or agreeing to advertising add-ons.
I've contacted Acer and all they can offer is to re-install the OS. I really don't want to re-install, as this would wipe out all my settings. It took a lot of time to create them. Microsoft won't help unless I pay them. Can't afford that at the moment.
I tried to order the SP1 disk from Microsoft, but the order page isn't working.
I admit to being a novice at this, so please, constructive criticism only : )
I've been struggling with this for several days now. Any ideas anyone has would be extremely helpful.