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Constant BSODs - volmgrx.sys


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6 replies to this topic

#1 robot85

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Posted 03 February 2012 - 08:53 PM

Running Windows 7 Home Premium 64-bit.

I am constantly getting a BSOD (every session), which ususally happens after I close Firefox or switch programs (minimize, etc). It seems to happen most when I switch from Firefox or close it off. (Firefox 10.0, that is)

BlueScreenView log below:
For some reason, the logs only cover the BSOD from today and two days ago. It has happened much more than that.


==================================================
Dump File : 020312-20092-01.dmp
Crash Time : 02/03/2012 9:35:57 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : fffff6fc`400089b0
Parameter 2 : ffffffff`c00000c0
Parameter 3 : 00000000`ce8bc860
Parameter 4 : fffff880`01136000
Caused By Driver : volmgrx.sys
Caused By Address : volmgrx.sys+1000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020312-20092-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 274,528
==================================================

==================================================
Dump File : 020112-38438-01.dmp
Crash Time : 02/01/2012 8:27:58 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06080b30
Parameter 3 : fffffa80`06080e10
Parameter 4 : fffff800`035cd300
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020112-38438-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 274,528
==================================================

Edited by hamluis, 04 February 2012 - 07:43 PM.
Moved from Win 7 to Am I Infected.


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#2 jhayz

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Posted 03 February 2012 - 11:43 PM

Try installing the current, stable version of firefox.

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#3 robot85

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Posted 04 February 2012 - 09:16 AM

I have the latest, stable version of Firefox.

Now I've discovered the BSODs have nothing to do with Firefox, as one happened after I set my antivirus to scan overnight.

#4 robot85

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Posted 04 February 2012 - 06:43 PM

I would very much appreciate it if someone could help me. It is very important that I get this fixed.

More info I've discovered:

-I cannot run antivirus scans, because it BSOD's while scanning (I left it overnight to scan, the computer rebooted the second I opened the lid).
-The crash is not due to overheating, as I've cleaned out the vents, fans etc. of dust.
-It seems to happen a certain range of time into uptime, but will not (usually) happen if it's just sitting there at the desktop, without any programs running.
-Linux Mint, my other OS installed on this laptop, is not giving me any errors or crashes (yet); it seems to only happen in Windows 7.
-I don't know if this is a hardware issue or not. How many passes should I run for Memtest?
-utorrent (while seeding) gives me a balloon error that the device (presumably the hard drive) cannot be found just seconds before I get the BSOD. Every time. Could this signify a hard drive issue?

#5 hamluis

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Posted 04 February 2012 - 07:03 PM

Those two error messages aren't a lot to go on, see F4 on the right and 7A on left at http://www.aumha.org/a/stop.htm .

Generally...errors pointing at ntoskrnl.exe may be malware...combine that with the fact that you download torrents, cannot run an AV scan...I would suggest posting a topic in Am I Infected Forum or asking me to move this to that forum.

I would try to rule out malware before trying to pursue it as if it's hardware or Windows.

Louis

#6 robot85

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Posted 04 February 2012 - 07:36 PM

I am currently scanning in Safe Mode with SUPERantispyware , then I'll follow with Malwarebytes. So far SUPERantispyware found a trojan. I will post the results once the scan is completed.

If you think this thread would be more suited in the malware section, you may move it.

#7 robot85

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Posted 05 February 2012 - 11:57 AM

SUPERantispyware found 22 pieces of malware, then Malwarebytes found 14. All of them were removed successfully. I have not had another BSOD since; so the issue appears to have indeed been malware.

Problem is now solved. Thank you for the help. :lol:




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