I am an IT professional but I am a web developer and not really a support person as much as I'd like to be....and lately I've learned that Rootkits are getting harder to remove... so I'm feeling a bit over my head with what's going on and I need your help.
My husband's computer is apparently infected with Rootkit.ZeroAccess, TR/Crypt.XPACK.Gen, Trojan horse Crypt, ANVH, PUM.Disabled.SecurityCenter, Hijack.StartMenu Internet, Hijack.Exefile and Pum.Bad.Proxy. Also AVG Free reported that serial.sys was white listed but could not be removed.
I put Combofix at C:\ and then ran it from a Safe Mode Command Prompt. It tells me that there is rootkit activity and needs to reboot, when I do that it says..please wait...Combofix is preparing to run...and then it just hangs. I was thinking about uninstalling AVG Free because I can't get into the console to temporarily disable it. So maybe that's the reason Combofix isn't working right.
So I would greatly appreciate it if someone would pickup this post and help me just start over from the beginning
Just tell me what you need me to do and I'll post back whatever info you need and, Don't worry, I know how to follow instructions.
The computer is a Dell and running Win XP SP3, AVG Free AntiVirus. It's turned off now until I can get your advice and help.
Thank you, Dona
Edited by djw23, 02 February 2012 - 09:40 PM.