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Infected with TDSS (I think)


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#1 Derricksc1

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Posted 02 February 2012 - 12:41 PM

Referred from here: http://www.bleepingcomputer.com/forums/topic440499.html ~ OB

Okay, starting from the beginning, about 2-3 weeks ago i started having a problem with google redirecting me to different sites so I ran a virus scan, sure enough norton found a virus called Trojan.Zeroaccess!kmem i couldnt figure out how to remove it myself so I came to you guys, posted in another forum to get it taken care of and was redirected here after finding out that i have something preventing me from updating windows. So, back to the issue, while attempting to run some of the programs the previous helper had given me, my computer blue screened and wouldnt complete startup tasks, luckily i was able to get into a system restore however the furthest back system restore i had was to Jan 17, 2012, so i did, i got back to the desktop. Norton however after the restore said it had an issue during live update and requested I uninstall and Reinstall it, and windows cant update itself either, so i beleive i have something preventing me from updating, which is why I was sent here, i was already told to follow steps 6=9 of your help guide and thats where i am, I ran a couple of the programs already, all except gmer, however GMER keeps closing down, it did find one rootkit, but now every scan it shuts down...

Edited by Orange Blossom, 04 February 2012 - 02:35 AM.


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#2 myrti

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Posted 06 February 2012 - 07:29 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

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Posted 16 February 2012 - 07:16 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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