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error code windows root \system32\ntoskrnl.exe.


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#1 undreamed germ

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Posted 02 February 2012 - 09:46 AM

I have a desktop computer and before windows boots i am receiving this error code <window root>\system32\ntoskrnl.exe. it is telling me to overcome this problem I must put in the windows cd which i don't have and cannot get my hands on to run the windows recovery console is there a way around this problem please.

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#2 hamluis

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Posted 02 February 2012 - 10:36 AM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

Louis

#3 LucheLibre

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Posted 04 February 2012 - 10:06 PM

Will the computer boot into Safe mode? Begin pressing F8 just as the BIOS screen goes away to bring up an 'advanced boot options' menu. Select Safe Mode. Relate in your next reply what happens.

If you cannot get into Safe Mode, can you take a picture of the BSOD? Upload the picture to a website such as http://www.mediafire.com and copy the link it gives you to your next reply.

Edited by LucheLibre, 04 February 2012 - 10:11 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~





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