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Removed the Vista Virus and lost my photos


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6 replies to this topic

#1 JWNEK

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Posted 01 February 2012 - 10:09 PM

I have recently completed the removal of the Vista virus from my laptop. It appears to have been successful, however, I have lost all of my photos. Are they recoverable?

Edited by hamluis, 06 February 2012 - 06:28 AM.
Moved from Vista to Am I infected.


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#2 hamluis

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Posted 02 February 2012 - 10:08 AM

Please...provide some details.

What makes you think that you have "lost" them...does that mean that the files don't exist on your system any more?

What other apparent system anomalies...have you noticed?

System manufacturer and model?

Exactly what steps did you take...to remove malware?

Louis

#3 JWNEK

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Posted 02 February 2012 - 11:11 PM

Hi. Thanks for responding.
I followed the process for removal of the Vista virus as was detailed on bleepingcomputer.com with fixNCR.reg
All of my favorites, quick links and screen savers have been lost.
I breifly saw them when I looked into Microsoft Window gallery. Less than 30 seconds later they vaporized from view. All previous photo locations report show that they are empty.
All photos that had been stored on my C: drive. My back up drive that was connected during the virus removal has been wiped clean.
I am using a HP Pavilion dv6700.
My itunes is still intact.

Please advise.
Thank you
John

#4 hamluis

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Posted 03 February 2012 - 10:23 AM

<<I followed the process for removal of the Vista virus as was detailed on bleepingcomputer.com with fixNCR.reg.>>

Link, please...so that we have some idea of what you may have done.

Louis

#5 Orange Blossom

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Posted 04 February 2012 - 10:58 AM

I think it's this one hamluis: http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012 Is that correct JWNEK?

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#6 JWNEK

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Posted 05 February 2012 - 11:31 PM

Hello again,
here is the link to the process that I used to remove that virus that also resulted in the loss of all of my photos.
http://www.bleepingcomputer.com/virus-removal/remove-vista-internet-security-2012

Thank you
John

#7 JWNEK

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Posted 08 February 2012 - 10:25 PM

Hello again,
I am hoping that the photos are recoverable. Is there anything I can do to recover them?
Thank you
John




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