Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


"Bad Image" error

  • This topic is locked This topic is locked
4 replies to this topic

#1 ComputerDoctorEric


  • Members
  • 2 posts
  • Local time:02:56 PM

Posted 01 February 2012 - 03:49 PM

I have a friends computer that is getting a bad image error that I cannot seem to get rid of. Always at start up I get the "bad image" error and its always associated with IEHBO.dll

From what I have been able to find on the web, it is some type of toolbar from bearshare. It looks like she used to have bearshare installed on her machine, but it has since been uninstalled. I have tried running AVG, Malwarebytes and Spybot to no avail. Also ran chkdsk /r at one point.

I downloaded Hijackthis but could not make head or tails of it. Figured I would go to the pros before trying to make any changes with that one.

This is a Win7 laptop BTW.

Where do we go from here?

BC AdBot (Login to Remove)


#2 Budapest


    Bleepin' Cynic

  • Moderator
  • 23,573 posts
  • Gender:Male
  • Local time:05:56 AM

Posted 01 February 2012 - 04:54 PM

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 ComputerDoctorEric

  • Topic Starter

  • Members
  • 2 posts
  • Local time:02:56 PM

Posted 02 February 2012 - 09:50 AM

DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Ashley at 9:44:56 on 2012-02-02
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3003.1771 [GMT -5:00]
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgemca.exe
C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=bestbuy&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=bestbuy&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=bestbuy&pf=cnnb
mURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: hpBHO Class: {abd3b5e1-b268-407b-a150-2641dab8d898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [Google Update] "C:\Users\Ashley\AppData\Local\Google\Update\GoogleUpdate.exe" /c
mRun: [<NO NAME>]
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
uPolicies-system: WallpaperStyle = 2
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
dPolicies-system: WallpaperStyle = 2
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer =
TCP: Interfaces\{6DCDA768-DDAB-4022-9CC8-A696B8344509} : DhcpNameServer =
TCP: Interfaces\{92906EC5-8DB7-4C80-817B-33BD342ABE20} : DhcpNameServer =
TCP: Interfaces\{92906EC5-8DB7-4C80-817B-33BD342ABE20}\350716C64696E676 : DhcpNameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64: HP Print Enhancer - No File
BHO-X64: MediaBar: {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
BHO-X64: MediaBar - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: hpBHO Class: {ABD3B5E1-B268-407B-A150-2641DAB8D898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll
BHO-X64: HelloWorldBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64: HP Smart BHO Class - No File
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB-X64: MediaBar: {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB-X64: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [(Default)]
mRun-x64: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
============= SERVICES / DRIVERS ===============
R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2011-8-2 192776]
R2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-10-29 136176]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-6-21 85560]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]
R2 HsfXAudioService;HsfXAudioService;C:\Windows\system32\svchost.exe -k HsfXAudioService [2009-7-13 20992]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-2-1 652360]
R2 NvtlService;NovaCore SDK Service;C:\Program Files (x86)\Novatel Wireless\Novacore\Server\NvtlSrvr.exe [2010-1-11 82944]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-1-30 1153368]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\system32\DRIVERS\CAXHWAZL.sys --> C:\Windows\system32\DRIVERS\CAXHWAZL.sys [?]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 bcm;WiMAX Network Adapter;C:\Windows\system32\DRIVERS\drxvi314_64.sys --> C:\Windows\system32\DRIVERS\drxvi314_64.sys [?]
S3 bcmbusctr;WiMAX Bus Driver;C:\Windows\system32\DRIVERS\BcmBusCtr_64.sys --> C:\Windows\system32\DRIVERS\BcmBusCtr_64.sys [?]
S3 CASprint;Sprint Con App Svc;C:\Program Files (x86)\Sprint\Sprint SmartView\ConAppsSvc.exe [2010-12-15 124224]
S3 cm_ser;C-motech USB Serial Port2 Driver;C:\Windows\system32\DRIVERS\cm_ser.sys --> C:\Windows\system32\DRIVERS\cm_ser.sys [?]
S3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-8-17 227896]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-10-29 136176]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S3 PCTINDIS5X64;PCTINDIS5X64 NDIS Protocol Driver;\??\C:\Windows\system32\PCTINDIS5X64.SYS --> C:\Windows\system32\PCTINDIS5X64.SYS [?]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
=============== Created Last 30 ================
2012-01-31 23:17:31 388096 ----a-r- C:\Users\Ashley\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2012-01-31 23:17:31 -------- d-----w- C:\Program Files (x86)\Trend Micro
2012-01-31 00:43:13 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2012-01-31 00:43:13 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
2012-01-25 00:41:40 -------- d-----w- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE
2012-01-24 23:15:43 -------- d-----w- C:\Users\Ashley\AppData\Local\Hewlett-Packard_Company
2012-01-16 00:37:59 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2012-01-16 00:37:59 366592 ----a-w- C:\Windows\System32\qdvd.dll
2012-01-16 00:37:59 1572864 ----a-w- C:\Windows\System32\quartz.dll
2012-01-16 00:37:59 1328128 ----a-w- C:\Windows\SysWow64\quartz.dll
2012-01-16 00:37:14 1731920 ----a-w- C:\Windows\System32\ntdll.dll
2012-01-16 00:37:14 1292080 ----a-w- C:\Windows\SysWow64\ntdll.dll
2012-01-11 21:30:29 77312 ----a-w- C:\Windows\System32\packager.dll
2012-01-11 21:30:29 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2012-01-08 18:12:44 -------- d-----w- C:\ProgramData\PCPitstop
2012-01-08 18:12:43 -------- d-----w- C:\Program Files (x86)\PCPitstop
==================== Find3M ====================
2011-12-30 22:24:33 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-12-10 20:24:08 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-11-24 04:52:09 3145216 ----a-w- C:\Windows\System32\win32k.sys
2011-11-17 06:49:14 95600 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2011-11-17 06:49:14 152432 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2011-11-17 06:44:43 459232 ----a-w- C:\Windows\System32\drivers\cng.sys
2011-11-17 06:35:28 395776 ----a-w- C:\Windows\System32\webio.dll
2011-11-17 06:35:26 29184 ----a-w- C:\Windows\System32\sspisrv.dll
2011-11-17 06:35:26 136192 ----a-w- C:\Windows\System32\sspicli.dll
2011-11-17 06:35:25 340992 ----a-w- C:\Windows\System32\schannel.dll
2011-11-17 06:35:25 28160 ----a-w- C:\Windows\System32\secur32.dll
2011-11-17 06:35:19 1447936 ----a-w- C:\Windows\System32\lsasrv.dll
2011-11-17 06:33:55 31232 ----a-w- C:\Windows\System32\lsass.exe
2011-11-17 05:35:02 314880 ----a-w- C:\Windows\SysWow64\webio.dll
2011-11-17 05:34:52 224768 ----a-w- C:\Windows\SysWow64\schannel.dll
2011-11-17 05:34:52 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2011-11-17 05:28:48 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2011-11-05 05:32:50 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-11-05 04:26:03 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
============= FINISH: 9:45:43.17 ===============


#4 nasdaq


  • Malware Response Team
  • 38,756 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:56 PM

Posted 05 February 2012 - 10:23 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.

How to : Disable Anti-virus and Firewall...

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs for my review.

#5 nasdaq


  • Malware Response Team
  • 38,756 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:56 PM

Posted 12 February 2012 - 08:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users