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Browser hijacked-system restore disabled


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6 replies to this topic

#1 Julie Fabian

Julie Fabian

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Posted 01 February 2012 - 09:50 AM

Greetings!

I am on a Windows 7 (64 bit) system using Firefox and recently my browser was hijacked, so that my searches get rerouted to places I don't want to go. We figured out that my system restore was disabled and all the past restore points deleted. We have run several scans (Avira, Spybot, Hijack This...) and they don't pick it up. Can anyone help?

Thank you so much in advance.

Julie Fabian

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#2 Broni

Broni

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Posted 01 February 2012 - 12:18 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Julie Fabian

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Posted 02 February 2012 - 07:24 AM

Broni,

Thank you so much for this!! I have followed all the steps and here are the logs:

Checkup:
ts of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
Java™ 6 Update 29
Out of date Java installed!
Adobe Flash Player ( 10.3.183.7) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
``````````End of Log````````````


Service Scanner Version: 01-02-2012 03
Ran by Julie Fabian (administrator) on 02-02-2012 at 12:54:36
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2009-07-14 01:09] - [2009-07-14 02:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll
[2009-07-14 01:09] - [2009-07-14 02:40] - 0703488 ____A (Microsoft Corporation) 4992C609A6315671463E30F6512BC022

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-14 00:36] - [2009-07-14 02:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe
[2009-07-14 00:39] - [2009-07-14 02:39] - 1598976 ____A (Microsoft Corporation) 787898BF9FB6D7BD87A36E2D95C899BA

C:\Windows\System32\wscsvc.dll
[2011-02-09 21:17] - [2010-12-21 07:16] - 0097280 ____A (Microsoft Corporation) 8F9F3969933C02DA96EB0F84576DB43E

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2009-07-14 01:36] - [2009-07-14 02:41] - 2418176 ____A (Microsoft Corporation) 38340204A2D0228F1E87740FC5E554A7

C:\Windows\System32\qmgr.dll
[2009-07-14 00:46] - [2009-07-14 02:41] - 0848384 ____A (Microsoft Corporation) 7F0C323FE3DA28AA4AA1BDA3F575707F

C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2009-07-14 00:49] - [2009-07-14 02:40] - 0175104 ____A (Microsoft Corporation) 8C57411B66282C01533CB776F98AD384

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


olBox by Farbar Version: 18-01-2012
Ran by Julie Fabian (administrator) on 02-02-2012 at 12:56:58
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR5B93 Wireless Network Adapter = Wireless Network Connection (Connected)
Atheros AR8132 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : JulieFabian-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 76-F1-A1-8F-5E-F0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 70-F1-A1-8F-5E-F0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::31cb:b6c6:8883:5586%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, February 02, 2012 12:05:30
Lease Expires . . . . . . . . . . : Friday, February 03, 2012 12:05:30
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 225505697
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-A0-55-7C-88-AE-1D-10-4E-F3
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 88-AE-1D-10-4E-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:383d:319f:3f57:fef5(Preferred)
Link-local IPv6 Address . . . . . : fe80::383d:319f:3f57:fef5%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: livebox.home
Address: 192.168.1.1

Name: google.com
Addresses: 209.85.229.147
209.85.229.99
209.85.229.103
209.85.229.104
209.85.229.105


Pinging google.com [209.85.229.147] with 32 bytes of data:
Reply from 209.85.229.147: bytes=32 time=39ms TTL=52
Reply from 209.85.229.147: bytes=32 time=37ms TTL=52

Ping statistics for 209.85.229.147:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 39ms, Average = 38ms
Server: livebox.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56


Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=265ms TTL=48
Reply from 98.139.180.149: bytes=32 time=152ms TTL=48

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 152ms, Maximum = 265ms, Average = 208ms
Server: livebox.home
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 2ms, Average = 2ms
===========================================================================
Interface List
14...76 f1 a1 8f 5e f0 ......Microsoft Virtual WiFi Miniport Adapter
12...70 f1 a1 8f 5e f0 ......Atheros AR5B93 Wireless Network Adapter
11...88 ae 1d 10 4e f3 ......Atheros AR8132 PCI-E Fast Ethernet Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.10 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.10 281
192.168.1.10 255.255.255.255 On-link 192.168.1.10 281
192.168.1.255 255.255.255.255 On-link 192.168.1.10 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.10 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.10 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:5ef5:79fd:383d:319f:3f57:fef5/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
12 281 fe80::31cb:b6c6:8883:5586/128
On-link
13 306 fe80::383d:319f:3f57:fef5/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog9 01 C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll [280232] (Avira GmbH)
Catalog9 02 C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll [280232] (Avira GmbH)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll [280232] (Avira GmbH)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog9 01 C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll [133288] (Avira GmbH)
x64-Catalog9 02 C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll [133288] (Avira GmbH)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 13 C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll [133288] (Avira GmbH)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/02/2012 00:05:41 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (02/02/2012 00:00:27 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (02/02/2012 11:23:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (02/02/2012 11:23:25 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (02/02/2012 09:48:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44739043

Error: (02/02/2012 09:48:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44739043

Error: (02/02/2012 09:48:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/02/2012 09:48:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 44737592

Error: (02/02/2012 09:48:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 44737592

Error: (02/02/2012 09:48:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (02/02/2012 00:05:31 PM) (Source: Service Control Manager) (User: )
Description: The SBSD Security Center Service service depends on the Security Center service which failed to start because of the following error:
%%1058

Error: (02/02/2012 00:02:21 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:21 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:21 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:21 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:21 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:21 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:19 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:19 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/02/2012 00:02:20 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}


Microsoft Office Sessions:
=========================
Error: (07/14/2011 09:58:35 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6557.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 80303 seconds with 1560 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office Suite Service Pack 2 (SP2)
64 Bit HP CIO Components Installer (Version: 6.2.2)
Acer Backup Manager (Version: 2.0.0.60)
Acer Crystal Eye Webcam (Version: 5.2.13.1)
Acer ePower Management (Version: 5.00.3002)
Acer eRecovery Management (Version: 4.05.3011)
Acer Game Console
Acer Games (Version: 1.0.0.80)
Acer Registration (Version: 1.03.3002)
Acer ScreenSaver (Version: 1.1.0412.2010)
Acer Updater (Version: 1.02.3001)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Flash Player 10 Plugin (Version: 10.3.183.7)
Adobe Photoshop.com Inspiration Browser (Version: 3.02)
Adobe Premiere Elements 8.0 (Version: 8.0)
Adobe Premiere Elements 8.0 Templates (Version: 8.0)
Adobe Reader 9.4.5 (Version: 9.4.5)
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.0.69)
Apple Software Update (Version: 2.1.2.120)
Ask Toolbar (Version: 1.13.1.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.26)
Avira AntiVir Personal - Free Antivirus (Version: 10.2.0.704)
Backup Manager Basic (Version: 2.0.0.60)
Bejeweled 2 Deluxe (Version: 2.2.0.82)
Blackhawk Striker 2 (Version: 2.2.0.82)
Bob the Builder Can-Do-Zoo (Version: 2.2.0.82)
Bonjour (Version: 2.0.4.0)
bpd_scan_Carrier (Version: 3.00.0000)
Build-a-lot 2 (Version: 2.2.0.82)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
CyberLink PowerDVD 9 (Version: 9.0.2802.50)
eBay Worldwide (Version: 2.1.0901)
EPSON Stylus NX400 Series Printer Uninstall
Escape Rosecliff Island (Version: 2.2.0.82)
eSobi v2 (Version: 2.0.4.000274)
Faerie Solitaire (Version: 2.2.0.82)
FATE - The Traitor Soul (Version: 2.2.0.82)
FreeMind (Version: 0.9.0)
Google Chrome (Version: 16.0.912.77)
Google Earth (Version: 6.1.0.5001)
Google Talk Plugin (Version: 2.6.1.5251)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.99)
HiJackThis (Version: 1.0.0)
Identity Card (Version: 1.00.3003)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1892)
Intel® Rapid Storage Technology (Version: 9.5.6.1001)
Internet TV for Windows Media Center (Version: 4.2.2.0)
iTunes (Version: 10.1.1.4)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 27 (64-bit) (Version: 6.0.270)
Java™ 6 Update 29 (Version: 6.0.290)
Java™ 7 Update 2 (64-bit) (Version: 7.0.20)
Java™ SE Development Kit 7 Update 2 (64-bit) (Version: 1.7.0.20)
JavaFX 2.0.2 (64-bit) (Version: 2.0.2)
JavaFX 2.0.2 SDK (64-bit) (Version: 2.0.2)
Jewel Quest Solitaire 3 (Version: 2.2.0.82)
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager (Version: 4.0.6)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
Media Go (Version: 2.0.317)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Monopoly (Version: 2.2.0.82)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSVCRT (Version: 14.0.1468.721)
msvcrt_installer (Version: 1.0.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - Lost in Los Angeles (Version: 2.2.0.82)
MyWinLocker (Version: 3.1.206.0)
MyWinLocker Suite (Version: 3.1.206.0)
NTI Backup Now 5 (Version: 5.1.2.628)
NTI Backup Now Standard (Version: 5.1.2.628)
NTI Media Maker 8 (Version: 8.0.12.6630)
Octoshape add-in for Adobe Flash Player
Penguins! (Version: 2.2.0.82)
Picasa 3 (Version: 3.8)
Plants vs. Zombies (Version: 2.2.0.82)
PlayStation®Network Downloader (Version: 2.07.00849)
PlayStation®Store (Version: 4.5.15.13232)
Polar Bowler (Version: 2.2.0.82)
Polar Golfer (Version: 2.2.0.82)
QuickTime (Version: 7.69.80.9)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.6074)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30104)
RealUpgrade 1.1 (Version: 1.1.0)
Scrabble Plus (Version: 2.2.0.82)
Shredder (Version: 2.0.5.0)
Skype Toolbars (Version: 5.3.7555)
Skype™ 5.3 (Version: 5.3.120)
SmartSound Quicktracks for Premiere Elements 8.0 (Version: 3.11.3090)
Sony Ericsson PC Companion 2.01.231 (Version: 2.01.231)
Spybot - Search & Destroy (Version: 1.6.2)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
The Price is Right (Version: 2.2.0.82)
Times Reader (Version: 2.054)
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Virtual Families (Version: 2.2.0.82)
Virtual Villagers - A New Home (Version: 2.2.0.82)
Welcome Center (Version: 1.01.3002)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Yahtzee (Version: 2.2.0.82)
Zuma Deluxe (Version: 2.2.0.82)

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 3001.97 MB
Available physical RAM: 1663.94 MB
Total Pagefile: 6002.09 MB
Available Pagefile: 4328.46 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.91 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:219.78 GB) (Free:140.3 GB) NTFS

========================= Users: ========================================

User accounts for \\JULIEFABIAN-PC

Administrator Guest Julie Fabian
Merle and William


**** End of log ****


ebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.02.02

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Julie Fabian :: JULIEFABIAN-PC [administrator]

Protection: Enabled

2/2/2012 13:01:52
mbam-log-2012-02-02 (13-01-52).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 199772
Time elapsed: 4 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-02-02 13:10:40
-----------------------------
13:10:40.386 OS Version: Windows x64 6.1.7600
13:10:40.386 Number of processors: 2 586 0x170A
13:10:40.387 ComputerName: JULIEFABIAN-PC UserName: Julie Fabian
13:10:41.771 Initialize success
13:11:50.640 AVAST engine defs: 12020200
13:12:04.469 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
13:12:04.473 Disk 0 Vendor: WDC_WD25 01.0 Size: 238475MB BusType: 3
13:12:04.490 Disk 0 MBR read successfully
13:12:04.495 Disk 0 MBR scan
13:12:04.506 Disk 0 Windows 7 default MBR code
13:12:04.512 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 13319 MB offset 63
13:12:04.539 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 101 MB offset 27278370
13:12:04.559 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 225052 MB offset 27487215
13:12:04.566 Service scanning
13:12:10.282 Modules scanning
13:12:10.290 Disk 0 trace - called modules:
13:12:10.334 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
13:12:10.342 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80050a8690]
13:12:10.352 3 CLASSPNP.SYS[fffff88001a0143f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8002e82050]
13:12:11.829 AVAST engine scan C:\Windows
13:12:14.720 AVAST engine scan C:\Windows\system32
13:16:24.782 AVAST engine scan C:\Windows\system32\drivers
13:16:38.938 AVAST engine scan C:\Users\Julie Fabian
13:18:15.010 Disk 0 MBR has been saved successfully to "C:\Users\Julie Fabian\Desktop\MBR.dat"
13:18:15.022 The log file has been saved successfully to "C:\Users\Julie Fabian\Desktop\aswMBR.txt"

#4 Broni

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Posted 02 February 2012 - 05:44 PM

Does the redirection happen in IE as well?

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Ensure all Firefox windows are closed.
  • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  • When prompted to run the scan, click Yes.
  • GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).

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#5 Julie Fabian

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Posted 04 February 2012 - 03:35 AM

Thank you so much again.

Mirror 1 wouldn't work but I think that was one of the scans we did before I first posted.

Mirror 2 did a quick scan:

Fix by jpshortstuff (03.07.10.1)
Log created at 09:30 on 04/02/2012 (Julie Fabian)
Firefox version 10.0 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files (x86)\Mozilla Firefox\extensions\
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} [06:52 08/06/2011]
{972ce4c6-7e08-4474-a285-3208198ce6fd} [21:38 01/10/2010]

C:\Users\Julie Fabian\Application Data\Mozilla\Firefox\Profiles\0bcedlbc.default\extensions\
.BackupManager [14:42 16/12/2011]
engine@conduit.com [02:40 05/05/2011]
fr-classique-reforme1990@dictionaries.addons.mozilla.org [13:28 14/10/2011]
fr-moderne@dictionaries.addons.mozilla.org [13:28 14/10/2011]
{00f2c0c6-2194-484e-9064-44e57787867b} [07:06 12/01/2012]
{2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9} [12:12 12/11/2011]
{3112ca9c-de6d-4884-a869-9855de68056c} [05:39 20/06/2011]
{e001c731-5e37-4538-a5cb-8168736a2360} [18:11 31/01/2012]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext" [18:30 19/12/2011]

---------- Old Logs ----------
GooredFix[08.28.21_04-02-2012].txt

-=E.O.F=-


About IE, I rarely use it. I will try it and see what happens.

Here are the results from the GooredFix scan I did before I first posted.

Fix by jpshortstuff (03.07.10.1)
Log created at 11:58 on 01/02/2012 (Julie Fabian)
Firefox version 9.0.1 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files (x86)\Mozilla Firefox\extensions\
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} [06:52 08/06/2011]
{972ce4c6-7e08-4474-a285-3208198ce6fd} [21:38 01/10/2010]

C:\Users\Julie Fabian\Application Data\Mozilla\Firefox\Profiles\0bcedlbc.default\extensions\
.BackupManager [14:42 16/12/2011]
engine@conduit.com [02:40 05/05/2011]
fr-classique-reforme1990@dictionaries.addons.mozilla.org [13:28 14/10/2011]
fr-moderne@dictionaries.addons.mozilla.org [13:28 14/10/2011]
{00f2c0c6-2194-484e-9064-44e57787867b} [07:06 12/01/2012]
{2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9} [12:12 12/11/2011]
{3112ca9c-de6d-4884-a869-9855de68056c} [05:39 20/06/2011]
{e001c731-5e37-4538-a5cb-8168736a2360} [18:11 31/01/2012]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext" [18:30 19/12/2011]

---------- Old Logs ----------
GooredFix[10.49.42_01-02-2012].txt

-=E.O.F=-

#6 Julie Fabian

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Posted 04 February 2012 - 04:03 AM

I just checked: it redirects in Internet Explorer too. Ughh!!

#7 Broni

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Posted 04 February 2012 - 01:20 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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