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Trojan Virus .Zeroaccess.B and I need help removing i


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2 replies to this topic

#1 alexshelton1234

alexshelton1234

  • Members
  • 2 posts
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  • Local time:10:57 AM

Posted 31 January 2012 - 08:42 PM

My computer will not let me acces any websites or get on any programs. It pops up a message saying that i need to install windows 7 security system but anytime i try to run it, it doesn't work. There are some days that i cannot even get to the log in screen to get on my computer.


.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by Alex at 19:17:42 on 2012-01-16
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3819.1377 [GMT -5:00]
.
AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\CxAudMsg64.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Launch Manager\dsiwmis.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe
C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Windows\system32\svchost.exe -k iissvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\spool\drivers\x64\3\EKIJ5000MUI.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe
C:\Program Files (x86)\Launch Manager\LMworker.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Constant Guard Protection Suite\IDVaultSvc.exe
C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe
C:\Windows\SysWOW64\ping.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\SFT\GuardedID\gidd.exe
C:\Program Files (x86)\SFT\GuardedID\x64\GIDD.exe
C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
c:\program files (x86)\aim toolbar\aimtbServer.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10t_ActiveX.exe
C:\Program Files (x86)\xfin_portal\CIDGlobalLight.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\StikyNot.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://xfinity.comcast.net/?cid=cgps12182011
uDefault_Page_URL = hxxp://acer.msn.com
mDefault_Page_URL = hxxp://acer.msn.com
mStart Page = hxxp://acer.msn.com
uInternet Settings,ProxyServer = http=127.0.0.1:55172
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AOL Messaging Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
mURLSearchHooks: AOL Messaging Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
mURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe,
BHO: {01d697b7-bad2-4ef1-8591-af2496e52087} - C:\Windows\SysWow64\api-ms-win-core-localization-l1-1-032.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AOL Messaging Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
BHO: Constant Guard Protection Suite (COM): {b84cdbe7-1b46-494b-a188-01d4c52deb61} - C:\Program Files (x86)\Constant Guard Protection Suite\NativeBHO.dll
BHO: Updater For XFIN_PORTAL: {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - C:\Program Files (x86)\Yontoo Layers Client\YontooIEClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
TB: AOL Messaging Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
TB: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [ComcastAntispyClient] "C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide
uRun: [RESTART_STICKY_NOTES] C:\Windows\system32\StikyNot.exe
mRun: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
mRun: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
mRun: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [MDS_Menu] "C:\Program Files (x86)\Acer\clear.fi\MediaEspresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Acer\clear.fi\MediaEspresso" UpdateWithCreateOnce "Software\CyberLink\MediaEspresso\6.1"
mRun: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"
mRun: [Conime] %windir%\system32\conime.exe
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s
mRunOnce: [iWinArcadeIECleanup] C:\Users\Alex\AppData\Local\Temp\iWinArcadeAutocleanup.bat
dRunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid}
dRunOnce: [KodakHomeCenter] "C:\Program Files (x86)\Kodak\AiO\Center\AiOHomeCenter.exe"
StartupFolder: C:\Users\Alex\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CONSTA~1.LNK - C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBC} - C:\Program Files (x86)\Java\jre6\bin\jp2iexp.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
LSP: mswsock.dll
Trusted Zone: symantec.com\www-secure
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {B8E73359-3422-4384-8D27-4EA1B4C01232} - hxxps://sjaxvpn.shands.org/+CSCOL+/cscopf.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: DhcpNameServer = 192.168.2.1
TCP: Interfaces\{1ACA89FC-E4F1-4210-84FD-49EE2F2FF873} : DhcpNameServer = 192.168.1.250
TCP: Interfaces\{BC82E8C1-D1E3-466C-A9D8-254FFF67B9CA} : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{BC82E8C1-D1E3-466C-A9D8-254FFF67B9CA}\6416374702C416E65637 : DhcpNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{BC82E8C1-D1E3-466C-A9D8-254FFF67B9CA}\64163747D2C416E65637 : DhcpNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{BC82E8C1-D1E3-466C-A9D8-254FFF67B9CA}\C696E6B6379737 : DhcpNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{BC82E8C1-D1E3-466C-A9D8-254FFF67B9CA}\E4544574541425 : DhcpNameServer = 192.168.0.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
mASetup: {9191979D-821C-4EA8-B021-2DA1D859A7C5}-3Reg - C:\Program Files (x86)\SFT\GuardedID\gidi.exe /v
C:\Windows\SysWow64\api-ms-win-core-localization-l1-1-032.dll
BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll
BHO-X64: XFINITY Toolbar - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: AOL Messaging Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
BHO-X64: AOL Messaging Toolbar Loader - No File
BHO-X64: Constant Guard Protection Suite (COM): {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - C:\Program Files (x86)\Constant Guard Protection Suite\NativeBHO.dll
BHO-X64: Constant Guard Protection Suite (COM) - No File
BHO-X64: Updater For XFIN_PORTAL: {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll
BHO-X64: Updater For XFIN_PORTAL - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: Yontoo Layers: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Client\YontooIEClient.dll
BHO-X64: Yontoo Layers - No File
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
TB-X64: AOL Messaging Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
TB-X64: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll
mRun-x64: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
mRun-x64: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
mRun-x64: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [MDS_Menu] "C:\Program Files (x86)\Acer\clear.fi\MediaEspresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Acer\clear.fi\MediaEspresso" UpdateWithCreateOnce "Software\CyberLink\MediaEspresso\6.1"
mRun-x64: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"
mRun-x64: [Conime] %windir%\system32\conime.exe
mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun-x64: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s
mRunOnce-x64: [iWinArcadeIECleanup] C:\Users\Alex\AppData\Local\Temp\iWinArcadeAutocleanup.bat
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20111223.001_da2\BHDrvx64.sys [2011-12-23 1157240]
R1 GIDv2;GIDv2;C:\Windows\system32\drivers\GIDv2.sys --> C:\Windows\system32\drivers\GIDv2.sys [?]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20120113.002\IDSviA64.sys [2012-1-13 488568]
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\system32\DRIVERS\mwlPSDFilter.sys --> C:\Windows\system32\DRIVERS\mwlPSDFilter.sys [?]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\system32\DRIVERS\mwlPSDNServ.sys --> C:\Windows\system32\DRIVERS\mwlPSDNServ.sys [?]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys --> C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys [?]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2010-11-18 354304]
R2 AMD Reservation Manager;AMD Reservation Manager;C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe [2010-6-17 194496]
R2 AntiSpywareService;Comcast AntiSpyware;C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe [2009-6-17 616408]
R2 CxAudMsg;Conexant Audio Message Service;C:\Windows\system32\CxAudMsg64.exe --> C:\Windows\system32\CxAudMsg64.exe [?]
R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2011-1-17 310864]
R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2011-1-17 868224]
R2 GREGService;GREGService;C:\Program Files (x86)\Acer\Registration\GREGsvc.exe [2010-1-8 23584]
R2 IDVaultSvc;CGPS Service;C:\Program Files (x86)\Constant Guard Protection Suite\IDVaultSvc.exe [2011-12-17 63048]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe [2011-12-19 394672]
R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccsvchst.exe [2011-5-20 130008]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe [2010-11-11 257344]
R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2011-1-17 243232]
R3 amdiox64;AMD IO Driver;C:\Windows\system32\DRIVERS\amdiox64.sys --> C:\Windows\system32\DRIVERS\amdiox64.sys [?]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\system32\drivers\AtihdW76.sys --> C:\Windows\system32\drivers\AtihdW76.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 EgisTec Ticket Service;EgisTec Ticket Service;C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2010-9-27 172912]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-11-12 138360]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\system32\DRIVERS\L1C62x64.sys --> C:\Windows\system32\DRIVERS\L1C62x64.sys [?]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2012-01-16 20:06:43 -------- d-----w- C:\N360_BACKUP
2012-01-16 03:50:30 -------- d-----w- C:\5bd6bff90c8e062493e8e32a
2012-01-16 02:21:48 -------- d-----w- C:\Windows\SysWow64\kodak
2011-12-24 00:25:21 -------- d-----w- C:\Users\Alex\AppData\Local\Google
2011-12-19 05:32:04 -------- d-----w- C:\Program Files\Symantec
2011-12-19 05:06:05 -------- d-----w- C:\Program Files (x86)\Ask.com
2011-12-19 05:01:29 -------- d-----w- C:\ProgramData\Ask
2011-12-19 04:49:41 -------- d-----w- C:\Users\Alex\AppData\Local\ID Vault
2011-12-19 04:49:41 -------- d-----w- C:\ProgramData\IsolatedStorage
2011-12-19 04:48:50 -------- d-----w- C:\Users\Alex\AppData\Roaming\ID Vault
2011-12-19 04:48:26 29288 ------w- C:\Windows\System32\drivers\gidv2.sys
2011-12-19 04:48:24 65816 ------w- C:\Windows\System32\GIDLogonCP64.dll
2011-12-19 04:48:24 467224 ------w- C:\Windows\System32\GIDHOOK64.DLL
2011-12-19 04:48:24 446752 ------w- C:\Windows\System32\GIDHookLogon64.dll
2011-12-19 04:48:24 206608 ------w- C:\Windows\System32\GIDBIN1.DLL
2011-12-19 04:48:24 109064 ------w- C:\Windows\System32\EasyHook64.dll
2011-12-19 04:48:24 102160 ------w- C:\Windows\System32\GIDBIN3.DLL
2011-12-19 04:48:17 -------- d-----w- C:\ProgramData\GID
2011-12-19 04:48:15 -------- d-----w- C:\Program Files (x86)\SFT
2011-12-19 04:47:48 -------- d-----w- C:\Program Files (x86)\Common Files\scanner
2011-12-19 04:47:48 -------- d-----w- C:\Program Files (x86)\comcasttb
2011-12-19 04:47:38 -------- d-----w- C:\Program Files (x86)\CA
2011-12-19 04:47:01 -------- d-----w- C:\Program Files (x86)\xfin_portal
2011-12-19 04:46:46 -------- d-----w- C:\Program Files (x86)\Constant Guard Protection Suite
2011-12-19 04:46:35 -------- d-----w- C:\ProgramData\White Sky, Inc
2011-12-19 03:17:17 -------- d-----w- C:\Users\Alex\AppData\Roaming\Malwarebytes
2011-12-19 03:17:01 -------- d-----w- C:\ProgramData\Malwarebytes
2011-12-19 03:16:57 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-12-19 03:16:57 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-12-19 02:11:56 -------- d-----w- C:\Users\Alex\AppData\Roaming\Tific
2011-12-19 02:11:54 -------- d-----w- C:\Users\Alex\AppData\Local\Symantec
.
==================== Find3M ====================
.
2011-12-16 12:13:22 73216 ----a-w- C:\Windows\SysWow64\srrstr.dll
2011-11-24 04:52:09 3145216 ----a-w- C:\Windows\System32\win32k.sys
2011-11-15 19:29:56 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-11-10 10:54:13 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-11-05 05:41:43 1188864 ----a-w- C:\Windows\System32\wininet.dll
2011-11-05 05:32:50 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-11-05 04:35:00 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-11-05 04:26:03 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-11-05 03:32:47 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-11-05 02:48:51 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-10-26 05:21:20 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2011-10-24 19:29:02 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2011-10-24 19:29:02 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts

Edited by boopme, 31 January 2012 - 09:07 PM.


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#2 SweetTech

SweetTech

    Agent ST


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Posted 02 February 2012 - 04:04 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. :)

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:


  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

It appears you're infected with an infection known as ZeroAccess.

ZeroAccess (Max++) Rootkit (aka: Sirefef) is a sophisticated rootkit that uses advanced technology to hide its presence in a system and can infect both x86 and x64 platforms. ZeroAccess is similar to the TDSS rootkit but has more self-protection mechanisms that can be used to disable anti-virus software resulting in "Access Denied" messages whenever you run a security application. For more specific information about this infection, please refer to:


NEXT:



Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running TDSSKiller

Download the latest version of TDSSKiller from here and save it to your Desktop.


  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    Posted Image
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    Posted Image
  • Click the Start Scan button.

    Posted Image
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    Posted Image
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure SKIP is selected, then click Continue => Reboot now to finish the cleaning process.

    Posted Image
  • Note: Do not choose Cure or Delete unless instructed.

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.


NEXT:



Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized


NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. TDSSKiller log.
3. Farbar Service Scanner log.
4. OTL.txt & Extras.txt logs.
5. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.


Please let me know how the above scans go.

Kindest Regards,
Agent ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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Posted 07 February 2012 - 03:54 AM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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