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Bsod's, not sure the cause.


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10 replies to this topic

#1 xer 21

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Posted 31 January 2012 - 05:45 PM

im typing this quick in case i get another.

here is the error report

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 109
BCP1: A3A039D89A84E6EC
BCP2: B3B7465EED02E0AC
BCP3: FFFFFA600060E82C
BCP4: 0000000000000001
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini013112-01.dmp
C:\Users\xer 21\AppData\Local\Temp\WER-135923-0.sysdata.xml
C:\Users\xer 21\AppData\Local\Temp\WER556F.tmp.version.txt

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i also get that there is a kdcom.dll error, which tells me that on the blue screen.

kdcom.dll address FFFFFA600060482C base at FFFFFA6000603000 DateStamp 4f175667



but yeah, i recently instaled the realmware bf3 settings editor, and it had me download some net 4.0 framework thing or something. its my fault for absentmindedly clicking next. i also used winsockfix at the urging of my friends, because my browsers have all been not working even when im clearly online. the problems started right after those two. i uninstalled realmware and even did a system restore to two days ago, still getting the blue screens. any ideas?

Edited by xer 21, 31 January 2012 - 08:49 PM.


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#2 xer 21

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Posted 31 January 2012 - 05:49 PM

this is Vista 64 SP 2 by the way.

#3 xer 21

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Posted 31 January 2012 - 07:20 PM

further notes. i do not get the BSOD's in safe mode. someone else suggested i use the command prompt to run sfc /scannow , and that returned no errors

#4 AustrAlien

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Posted 31 January 2012 - 08:47 PM

Please edit your first post and remove the attached file: It is corrupt and of no use to anyone. Then go to Settings > Manage Attachments and remove the file from your attachments.

Please download BlueScreenView (in zip file)
  • Extract (right-click > Extract all) the contents of bluescreenview.zip.
  • Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
  • When scanning is done (usually complete by the time the interface appears), go ...
    • Edit > Select All
    • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
    • Close the BlueScreenView window.
  • Open BSOD.txt using Notepad and go ...
    • Edit > Select All
    • Edit > Copy, and then paste the entire contents of the text file into your next reply.
    (Let us know if no information is reported in the BlueScreenView interface: This means that there are no minidumps saved in the default location.)

AustrAlien
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#5 xer 21

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Posted 31 January 2012 - 08:51 PM

==================================================
Dump File : Mini013112-02.dmp
Crash Time : 1/31/2012 2:56:32 PM
Bug Check String :
Bug Check Code : 0x00000109
Parameter 1 : a3a039d8`9b31b74d
Parameter 2 : b3b7465e`edafb10d
Parameter 3 : fffffa60`0060a82c
Parameter 4 : 00000000`00000001
Caused By Driver : kdcom.dll
Caused By Address : kdcom.dll+182c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini013112-02.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
Dump File Size : 290,864
==================================================

==================================================
Dump File : Mini013112-01.dmp
Crash Time : 1/31/2012 1:32:49 PM
Bug Check String :
Bug Check Code : 0x00000109
Parameter 1 : a3a039d8`9a4a2784
Parameter 2 : b3b7465e`ecc82134
Parameter 3 : fffffa60`0060d82c
Parameter 4 : 00000000`00000001
Caused By Driver : kdcom.dll
Caused By Address : kdcom.dll+182c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini013112-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
Dump File Size : 290,400
==================================================

#6 AustrAlien

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Posted 31 January 2012 - 09:23 PM

There are just two minidumps. How many times has the system crashed with a BSOD? Are you running a clean up program such as CCleaner that is removing the minidumps?

What are the chances that the system is infected with malware? Could that possibly be the reason for the trouble you have been having with the browser's internet connection? Have you run any anti-malware scanning tools recently to check for malware.
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#7 xer 21

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Posted 31 January 2012 - 09:32 PM

There are just two minidumps. How many times has the system crashed with a BSOD? Are you running a clean up program such as CCleaner that is removing the minidumps?

What are the chances that the system is infected with malware? Could that possibly be the reason for the trouble you have been having with the browser's internet connection? Have you run any anti-malware scanning tools recently to check for malware.

its crashed a few times. but i have no cleaner running

however, i think it overwrote one of the files once. cause after a crash, it showed me the nminidump file, but it had the same name.

the malware, not so much. i doubt it. i guess its possible, but usually if i have malware, i will get kicked from games by punkbuster. i have MSE run active scanning. but the browser thing, i dont think its malware, because it works flawlessly at times. i can check, though, i guess. do you want an MBAM log?

#8 xer 21

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Posted 31 January 2012 - 09:53 PM

I just ran a quick scan with mbam. No threats were found

#9 xer 21

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Posted 01 February 2012 - 03:42 AM

one more thing

while i would prefer to fix this asap, would upgrading to windows 7 possibly fix this issue?

#10 xer 21

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Posted 02 February 2012 - 01:54 AM

i noticed in the log you had me put up, that it cited kdcom.dll as the cause. if i replace that with a new kdcom.dll file, that should fix it, right?

#11 xer 21

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Posted 02 February 2012 - 08:02 PM

nevermind. still getting the BSOD with the same errors

Edited by xer 21, 03 February 2012 - 02:40 AM.





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