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Lowest color quality and resolution won't change


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16 replies to this topic

#1 MalwareWarrior

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Posted 31 January 2012 - 05:18 PM

OK, here's the story. After doing a fresh reinstall of Windows XP Professional, I went to change the screen resolution. The bar wouldn't move, so I figured it's because of the fresh reinstall. So then I installed Service Pack 2, which I needed to get Service Pack 3, which I needed so I could still recieve support for window. After the SP2 install, the color quality was terrible - Upon going back to the Display settings, It's stuck on "Lowest - 4Bit". Even after installing SP3 and installing updates, it's still the same. I tried running dxdiag in Run, but when I go to the Monitor tab, the properties button is greyed out. I installed the latest DirectX, still no luck. How can I fix this?

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#2 hamluis

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Posted 31 January 2012 - 05:59 PM

You need to install the correct video driver package...for that system and version of Windows.

System manufacturer and model?

If custom/self-built...motherboard manufacturer and model?

Louis

#3 MalwareWarrior

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Posted 31 January 2012 - 08:56 PM

It's manufactured by DELL, I bought it in a store when it first came out. The monitor i'm using is an HP f1905. I'm not sure what the model of the computer is. How do I find that out?
EDIT: I just installed HP f1905 drivers. Didn't do squat.

Edited by MalwareWarrior, 31 January 2012 - 10:38 PM.


#4 MalwareWarrior

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Posted 31 January 2012 - 11:06 PM

Here's all the info i have on my computer:
Operating System: Windows XP Professional Service Pack 3 32-bit
Model: Dell Dimension 4500S
Monitor: HP f1905
Speakers: HP Rock 2.0
I'm not getting any sound, either. I installed drivers for the HP stuff, but they didn't work. The HP stuff doesn't show up anywhere on the computer at all.

Edited by MalwareWarrior, 31 January 2012 - 11:06 PM.


#5 kretchmard

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Posted 31 January 2012 - 11:22 PM

Go to Dell.com/Drivers and Downloads & enter your service tag # or follow other options there.

#6 MalwareWarrior

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Posted 31 January 2012 - 11:28 PM

...I can't find the service tag.

Edited by MalwareWarrior, 31 January 2012 - 11:50 PM.


#7 hamluis

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Posted 01 February 2012 - 08:46 AM

System Documentation

XP Drivers, Dimension 4500S

There are 4 video driver packages listed, I would install the 3d one, Intel-Driver R79733.EXE (4MB)Recommended 6/25/2004 6.14.10.3762.

Before I did that...I would install the chipset driver listed on that page.

If your video problems clear up...then try to install the first listed audio driver package, Analog Devices-Driver R46202.EXE (3MB) 8/30/2002 5.12.01.3508.

Louis

How To Find Service Tag

Edited by hamluis, 01 February 2012 - 08:47 AM.


#8 dif

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Posted 01 February 2012 - 10:14 AM

The service tag is always listed in the Dell BIOS.

#9 MalwareWarrior

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Posted 01 February 2012 - 04:50 PM

The video driver works! The only problem is that the audio still doesn't work, it just says "No Audio Device" when i go to Sounds and Audio Devices in Control Panel. Other than that, it's perfect.

Edited by MalwareWarrior, 01 February 2012 - 04:50 PM.


#10 hamluis

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Posted 01 February 2012 - 05:23 PM

<<If your video problems clear up...then try to install the first listed audio driver package, Analog Devices-Driver R46202.EXE (3MB) 8/30/2002 5.12.01.3508.>>

You've done the above suggestion?

Louis

#11 MalwareWarrior

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Posted 01 February 2012 - 08:36 PM

Yes, I have. Didn't work.

#12 hamluis

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Posted 01 February 2012 - 09:08 PM

OK, let's try a different route.

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Louis

#13 MalwareWarrior

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Posted 02 February 2012 - 06:41 PM

http://speccy.piriform.com/results/X10z5bGgmR43SxQFGUj7f1a

#14 hamluis

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Posted 02 February 2012 - 07:28 PM

Start/Run...type devmgmt.msc and hit Enter.

Double-click Sound, Video and Game Controllers.

Post the detail listed under that category, please...and tell us if there are any markings by any item in Device Manager.

Louis

#15 MalwareWarrior

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Posted 02 February 2012 - 09:21 PM

All righty...Under Sound, Video and Game controllers, there are 5 items listed:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Under the "Properties" tab in Legacy Audio Drivers, there is nothing listed.
I see exclamation points by some items in Device Manager, if that's what you mean by markings. The items with the exclamation points are:
Under Network Adapters:
CNet PRO200WL PCI Fast Ethernet Adapter - AVG miniport driver'
WAN Miniport (IP) - AVG miniport driver
Under Other Devices:
Multimedia Audio Controller
Universal Serial Bus (USB) Controller
That's all.




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