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I can't download (most) files from the internet.


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#1 magogami

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Posted 31 January 2012 - 02:52 PM

This problem came out of nowhere (to me, at least). I've been dealing with it for a few months but I've had enough. I haven't done anything as I don't know what to do. Basically I can't download 95% of the things I want to download from the internet, regardless of which web browser I'm using (opera, internet explorer, firefox, wyzo). I'm using Vista Home Premium 32 bit SP2 build 6002.

Basically the only things I can download are word documents or powerpoints from blackboard (a site where professors post course material) and emails. If I get an email with a picture, however, I can't download it. If I click save to desktop for example, I'll see the icon on the desktop while the file is downloading but once the file finishes downloading, the icon just disappears from the desktop. In the download box of the browser, the file is there but when I right click it, the "open" button is unclickable (i.e. the word "open" is not bold/black, it is gray). In fact I just looked at my downloads from wyzo and even things that opened before (documents from blackboard), when I right click them now in the download window, the "open" button is gray.

If I open a picture from the email instead of saving it, it'll open up in windows picture viewer and I'll see it but then after 2 seconds the file will just disappear from the picture viewer. I can't download programs from cnet.com or other sites with installation programs. I can't download .rar files. I can't download videos from sites etc. I guess literally I can "download" but once the file finishes downloading, it disappears from my computer. Any help would be appreciated. Thanks!

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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#2 cryptodan

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Posted 31 January 2012 - 03:30 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#3 magogami

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Posted 31 January 2012 - 05:43 PM

Thanks for the fast reply! Unfortunately I don't think you understood my question. I can't download installation or .exe files (as well as many other files) so I cannot download those programs you listed. I have run Malwarebytes before but it didn't find anything that solved the problem. I can't download the other files you mentioned though.

#4 cryptodan

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Posted 31 January 2012 - 07:14 PM

Do you have access to another computer?

#5 magogami

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Posted 01 February 2012 - 10:36 PM

I was able to obtain the files from a friend. The only one that gave me issues was GMER. It would freeze or reboot my computer. When I ran it, before it would freeze, it listed a lot of things about zone alarm. The only way I could get it to work was in Safe Mode unchecking devices. The list I got from the scan was much smaller but at least it finished. Here are the results....

Security Check:

Results of screen317's Security Check version 0.99.30
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
AVG 2012
ESET Online Scanner v3
McAfee Security Scan Plus
ZoneAlarm
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
MVPS Hosts File
Malwarebytes' Anti-Malware
CCleaner
Java™ 6 Update 24
Java version out of date!
Adobe Flash Player 11.1.102.55
Adobe Reader 9 Adobe Reader out of date!
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Spybot Teatimer.exe is disabled!
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
Zone Labs ZoneAlarm zlclient.exe
``````````End of Log````````````

Malwarebytes:

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.01.01

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 7.0.6002.18005
Alex :: ALEX-LAPTOP [administrator]

1/31/2012 10:33:44 PM
mbam-log-2012-01-31 (22-33-44).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 429869
Time elapsed: 6 hour(s), 14 minute(s), 19 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Alex\AppData\Local\yvy.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
C:\Users\Alex\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\12\322830c-38f0fa09 (Trojan.FakeMS) -> Quarantined and deleted successfully.

(end)

SUPERantispyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/01/2012 at 02:33 AM

Application Version : 5.0.1142

Core Rules Database Version : 8187
Trace Rules Database Version: 5999

Scan type : Complete Scan
Total Scan Time : 03:44:40

Operating System Information
Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
UAC On - Administrator

Memory items scanned : 780
Memory threats detected : 0
Registry items scanned : 27591
Registry threats detected : 0
File items scanned : 77057
File threats detected : 21

Adware.Tracking Cookie
C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\H1N1P9BS.txt [ /atdmt.combing.com ]
C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\Q54ABMNC.txt [ /zgstats.com ]
C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\959HNKQS.txt [ /invitemedia.com ]
C:\USERS\ALEX\AppData\Roaming\Microsoft\Windows\Cookies\Low\E07M3UZZ.txt [ Cookie:alex@www.googleadservices.com/pagead/conversion/1027034152/ ]
C:\USERS\ALEX\AppData\Roaming\Microsoft\Windows\Cookies\Low\14G6DU7N.txt [ Cookie:alex@invitemedia.com/ ]
C:\USERS\ALEX\AppData\Roaming\Microsoft\Windows\Cookies\Low\CUFH93YQ.txt [ Cookie:alex@at.atwola.com/ ]
C:\USERS\ALEX\AppData\Roaming\Microsoft\Windows\Cookies\Low\GOP66K5L.txt [ Cookie:alex@lucidmedia.com/ ]
C:\USERS\ALEX\Cookies\H1N1P9BS.txt [ Cookie:alex@atdmt.combing.com/ ]
C:\USERS\ALEX\Cookies\Q54ABMNC.txt [ Cookie:alex@zgstats.com/ ]
C:\USERS\ALEX\Cookies\959HNKQS.txt [ Cookie:alex@invitemedia.com/ ]
[ C:\USERS\ALEX\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4984GW3D ]
accounts.youtube.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
accounts.youtube.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
accounts.youtube.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
accounts.youtube.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
accounts.youtube.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
accounts.youtube.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
.accounts.google.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
.accounts.google.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
.accounts.google.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]
accounts.google.com [ C:\USERS\ALEX\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MVYLUMUC.DEFAULT\COOKIES.SQLITE ]


GMER:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-02-01 22:18:55
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4 FUJITSU_MHW2120BH rev.8918
Running: nkqjb7or.exe; Driver: C:\Users\Alex\AppData\Local\Temp\kwliqpog.sys


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\ControlSet001\Services\BTHPORT\Parameters\Keys\001a6b726864 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet013\Services\BTHPORT\Parameters\Keys\001a6b726864 (not active ControlSet)
Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\001a6b726864

---- EOF - GMER 1.0.15 ----

#6 cryptodan

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Posted 01 February 2012 - 11:00 PM

Please remove McAfee via the McAfee removal Tool.

Please Remove Zone Alarm and enable Windows Firewall it is powerful enough.

Also remove Spy Bot and Adaware.

Then try your downloads again.

#7 magogami

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Posted 02 February 2012 - 09:16 PM

I uninstalled McAfee using the tool and then I could download things! However, I left my computer for a while, and when I returned, the problem started up again. I then uninstalled zone alarm, spybot and adaware, rebooted, and downloading is still not working. I don't understand why it started working again after removing McAfee and then stopped. I've included another security check log but let me know what else I should do.

Results of screen317's Security Check version 0.99.30
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2012
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
SpywareBlaster 4.4
CCleaner
Java™ 6 Update 24
Java version out of date!
Adobe Flash Player 11.1.102.55
Adobe Reader 9 Adobe Reader out of date!
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````

#8 cryptodan

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Posted 03 February 2012 - 12:00 AM

Remove CCleaner, Spywareblaster, undo the mvphosts file modifications, and update Java and Adobe Reader.

#9 magogami

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Posted 03 February 2012 - 12:05 AM

Why would those programs affect downloading? And what are the mvphost file modifications?

#10 cryptodan

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Posted 03 February 2012 - 05:46 AM

This is part of the troubleshooting process, and having so many security applications installed can cause issues.




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