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Cannot get into System Properties


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135 replies to this topic

#1 McZwick

McZwick

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Posted 31 January 2012 - 11:22 AM

I recently went through the Malware forum to get rid of some nastiness on my machine...and there appears to be one small casualty left to fix. I cannot get into System Properties any of the "normal' ways...

-When I right click on "Computer" I do see "Properties" I click on it and the explorer window flashes once (like something tried to happen)
-When I right click on "Computer" in the start menu, the start menu disappears (like it does when you open something)
-When I use the keyboard shortcut (Windows key + Pause/Break) nothing happens.

The only way I CAN get to system properties is by using the run command: "sysdm.cpl"

Does anyone know what the cause of this is? A deleted registry maybe?

Thanks!

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#2 cryptodan

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Posted 31 January 2012 - 11:55 AM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 McZwick

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Posted 31 January 2012 - 12:05 PM

Here's the log...I don't know if it matters or not, but I use Google Chrome as my browser.

Thanks!

--------

MiniToolBox by Farbar Version: 18-01-2012
Ran by Zwick (administrator) on 31-01-2012 at 12:02:53
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1390 WLAN Mini-Card = Wireless Network Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Lappy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : osuwireless.ohio-state.edu

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-1E-4C-53-38-C0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : osuwireless.ohio-state.edu
Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1E-4C-53-38-C0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7897:c4c5:1bff:8eac%12(Preferred)
IPv4 Address. . . . . . . . . . . : 140.254.207.170(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 31, 2012 10:16:26 AM
Lease Expires . . . . . . . . . . : Tuesday, January 31, 2012 12:16:25 PM
Default Gateway . . . . . . . . . : 140.254.207.1
DHCP Server . . . . . . . . . . . : 128.146.48.7
DHCPv6 IAID . . . . . . . . . . . : 218111564
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-A1-92-79-00-1D-09-B0-36-AC
DNS Servers . . . . . . . . . . . : 128.146.1.7
128.146.48.7
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hil-chsahgi.atl.wayport.net
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-1D-09-B0-36-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.osuwireless.ohio-state.edu:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: ns1.net.ohio-state.edu
Address: 128.146.1.7

Name: google.com
Addresses: 74.125.225.84
74.125.225.80
74.125.225.81
74.125.225.82
74.125.225.83


Pinging google.com [74.125.225.82] with 32 bytes of data:
Reply from 74.125.225.82: bytes=32 time=14ms TTL=55
Reply from 74.125.225.82: bytes=32 time=15ms TTL=55

Ping statistics for 74.125.225.82:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 15ms, Average = 14ms
Server: ns1.net.ohio-state.edu
Address: 128.146.1.7

Name: yahoo.com
Addresses: 209.191.122.70
72.30.2.43
98.137.149.56
98.139.180.149


Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=127ms TTL=50
Reply from 98.139.180.149: bytes=32 time=211ms TTL=50

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 127ms, Maximum = 211ms, Average = 169ms
Server: ns1.net.ohio-state.edu
Address: 128.146.1.7

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
18...00 1e 4c 53 38 c0 ......Microsoft Virtual WiFi Miniport Adapter
12...00 1e 4c 53 38 c0 ......Dell Wireless 1390 WLAN Mini-Card
11...00 1d 09 b0 36 ac ......Broadcom 440x 10/100 Integrated Controller
1...........................Software Loopback Interface 1
24...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
26...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 140.254.207.1 140.254.207.170 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
140.254.207.0 255.255.255.0 On-link 140.254.207.170 281
140.254.207.170 255.255.255.255 On-link 140.254.207.170 281
140.254.207.255 255.255.255.255 On-link 140.254.207.170 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 140.254.207.170 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 140.254.207.170 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::7897:c4c5:1bff:8eac/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/29/2012 05:59:32 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 16.0.912.77 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e20

Start Time: 01ccdecf9f387d9c

Termination Time: 8

Application Path: C:\Users\Zwick\AppData\Local\Google\Chrome\Application\chrome.exe

Report Id: dfd64c33-4acc-11e1-8db9-001d09b036ac

Error: (01/28/2012 04:29:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: STacSV64.exe, version: 1.0.5866.0, time stamp: 0x47b615ae
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bdfbe
Exception code: 0xc0000005
Fault offset: 0x0000000000001972
Faulting process id: 0x7bc
Faulting application start time: 0xSTacSV64.exe0
Faulting application path: STacSV64.exe1
Faulting module path: STacSV64.exe2
Report Id: STacSV64.exe3

Error: (01/27/2012 10:48:03 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (01/26/2012 10:23:20 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_hidserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: hidserv.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005098
Faulting process id: 0x4fc
Faulting application start time: 0xsvchost.exe_hidserv0
Faulting application path: svchost.exe_hidserv1
Faulting module path: svchost.exe_hidserv2
Report Id: svchost.exe_hidserv3

Error: (01/26/2012 10:20:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_hidserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: hidserv.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005098
Faulting process id: 0x4d0
Faulting application start time: 0xsvchost.exe_hidserv0
Faulting application path: svchost.exe_hidserv1
Faulting module path: svchost.exe_hidserv2
Report Id: svchost.exe_hidserv3

Error: (01/26/2012 10:19:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_hidserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: hidserv.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005098
Faulting process id: 0x7d4
Faulting application start time: 0xsvchost.exe_hidserv0
Faulting application path: svchost.exe_hidserv1
Faulting module path: svchost.exe_hidserv2
Report Id: svchost.exe_hidserv3

Error: (01/26/2012 10:18:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_hidserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: hidserv.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005098
Faulting process id: 0x13f4
Faulting application start time: 0xsvchost.exe_hidserv0
Faulting application path: svchost.exe_hidserv1
Faulting module path: svchost.exe_hidserv2
Report Id: svchost.exe_hidserv3

Error: (01/26/2012 10:18:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_hidserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: hidserv.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005098
Faulting process id: 0x10e4
Faulting application start time: 0xsvchost.exe_hidserv0
Faulting application path: svchost.exe_hidserv1
Faulting module path: svchost.exe_hidserv2
Report Id: svchost.exe_hidserv3

Error: (01/26/2012 10:18:17 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_hidserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: hidserv.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005098
Faulting process id: 0x10d4
Faulting application start time: 0xsvchost.exe_hidserv0
Faulting application path: svchost.exe_hidserv1
Faulting module path: svchost.exe_hidserv2
Report Id: svchost.exe_hidserv3

Error: (01/26/2012 08:12:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_hidserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: hidserv.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005098
Faulting process id: 0x168
Faulting application start time: 0xsvchost.exe_hidserv0
Faulting application path: svchost.exe_hidserv1
Faulting module path: svchost.exe_hidserv2
Report Id: svchost.exe_hidserv3


System errors:
=============
Error: (01/31/2012 11:58:24 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:58:24 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:58:24 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:56:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:56:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:56:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:51:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:51:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:51:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (01/31/2012 11:49:10 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058


Microsoft Office Sessions:
=========================
Error: (01/29/2012 05:59:32 PM) (Source: Application Hang)(User: )
Description: chrome.exe16.0.912.77e2001ccdecf9f387d9c8C:\Users\Zwick\AppData\Local\Google\Chrome\Application\chrome.exedfd64c33-4acc-11e1-8db9-001d09b036ac

Error: (01/28/2012 04:29:01 PM) (Source: Application Error)(User: )
Description: STacSV64.exe1.0.5866.047b615aemsvcrt.dll7.0.7600.163854a5bdfbec000000500000000000019727bc01ccddf3cced1d51C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_295b5b4710f6d77b\STacSV64.exeC:\Windows\system32\msvcrt.dll17a9056a-49f7-11e1-a587-001d09b036ac

Error: (01/27/2012 10:48:03 AM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (01/26/2012 10:23:20 AM) (Source: Application Error)(User: )
Description: svchost.exe_hidserv6.1.7600.163854a5bc3c1hidserv.dll6.1.7600.163854a5bdf1bc000000500000000000050984fc01ccdc3e19a8a867C:\Windows\system32\svchost.exec:\windows\system32\hidserv.dllad13fa95-4831-11e1-a89b-001d09b036ac

Error: (01/26/2012 10:20:18 AM) (Source: Application Error)(User: )
Description: svchost.exe_hidserv6.1.7600.163854a5bc3c1hidserv.dll6.1.7600.163854a5bdf1bc000000500000000000050984d001ccdc3e02cc4b10C:\Windows\system32\svchost.exec:\windows\system32\hidserv.dll407e15b0-4831-11e1-a89b-001d09b036ac

Error: (01/26/2012 10:19:56 AM) (Source: Application Error)(User: )
Description: svchost.exe_hidserv6.1.7600.163854a5bc3c1hidserv.dll6.1.7600.163854a5bdf1bc000000500000000000050987d401ccdc3dd1d6b4d2C:\Windows\System32\svchost.exec:\windows\system32\hidserv.dll3368c69d-4831-11e1-a89b-001d09b036ac

Error: (01/26/2012 10:18:18 AM) (Source: Application Error)(User: )
Description: svchost.exe_hidserv6.1.7600.163854a5bc3c1hidserv.dll6.1.7600.163854a5bdf1bc0000005000000000000509813f401ccdc3dbbb9f9b9C:\Windows\system32\svchost.exec:\windows\system32\hidserv.dllf968b71a-4830-11e1-a89b-001d09b036ac

Error: (01/26/2012 10:18:18 AM) (Source: Application Error)(User: )
Description: svchost.exe_hidserv6.1.7600.163854a5bc3c1hidserv.dll6.1.7600.163854a5bdf1bc0000005000000000000509810e401ccdc3dbb45b3e1C:\Windows\system32\svchost.exec:\windows\system32\hidserv.dllf9566798-4830-11e1-a89b-001d09b036ac

Error: (01/26/2012 10:18:17 AM) (Source: Application Error)(User: )
Description: svchost.exe_hidserv6.1.7600.163854a5bc3c1hidserv.dll6.1.7600.163854a5bdf1bc0000005000000000000509810d401ccdc2c280b70adC:\Windows\System32\svchost.exec:\windows\system32\hidserv.dllf87a5f36-4830-11e1-a89b-001d09b036ac

Error: (01/26/2012 08:12:12 AM) (Source: Application Error)(User: )
Description: svchost.exe_hidserv6.1.7600.163854a5bc3c1hidserv.dll6.1.7600.163854a5bdf1bc0000005000000000000509816801ccdbbc26877746C:\Windows\System32\svchost.exec:\windows\system32\hidserv.dll5baf899a-481f-11e1-a89b-001d09b036ac


=========================== Installed Programs ============================

Adobe Acrobat 8 Professional - English, Français, Deutsch (Version: 8.1.4)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader X (Version: 10.0.0)
Batman: Arkham Asylum GOTY Edition
CameraHelperMsi (Version: 13.00.1774.0)
CCleaner (Version: 3.01)
D3DX10 (Version: 15.4.2368.0902)
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Touchpad (Version: 13.2.2.2)
Dell Touchpad (Version: 7.101.102.4)
Dropbox (Version: 1.1.35)
EndNote X4 (Version: 14.0.0.4845)
erLT (Version: 1.20.138.34)
FreeApps (Version: 1.3.1)
Frozen Synapse
Google Chrome (Version: 16.0.912.77)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.79)
IBM SPSS Statistics 19 (Version: 19.0.0)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
League of Legends (Version: 1.0020)
League of Legends (Version: 1.3)
LeapFrog Connect (Version: 3.2.19.13664)
LeapFrog My Pals Plugin (Version: 3.2.19.13664)
Logitech Vid HD (Version: 7.2 (7240))
Logitech Webcam Software (Version: 2.0)
LWS Facebook (Version: 13.00.1777.0)
LWS Gallery (Version: 13.00.1778.0)
LWS Help_main (Version: 13.00.1783.0)
LWS Launcher (Version: 13.00.1776.0)
LWS Motion Detection (Version: 13.00.1778.0)
LWS Pictures And Video (Version: 13.00.1778.0)
LWS Video Mask Maker (Version: 13.00.1774.0)
LWS VideoEffects (Version: 13.00.1774.0)
LWS Webcam Software (Version: 13.00.1774.0)
LWS WLM Plugin (Version: 1.00.1774.0)
LWS YouTube Plugin (Version: 13.00.1777.0)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
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Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
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Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin)
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========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 4094.04 MB
Available physical RAM: 2474.88 MB
Total Pagefile: 8186.27 MB
Available Pagefile: 6513.24 MB
Total Virtual: 4095.88 MB
Available Virtual: 3954.37 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:143.37 GB) (Free:40.6 GB) NTFS

========================= Users: ========================================

User accounts for \\LAPPY

Administrator Guest Zwick

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#4 cryptodan

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Posted 31 January 2012 - 12:09 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 McZwick

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Posted 31 January 2012 - 12:15 PM

That was easy...

http://speccy.piriform.com/results/flMYZcFEEeXAnrYjpwrHurt

#6 cryptodan

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Posted 31 January 2012 - 12:31 PM

go to services in administrative tools and start the Server Service

#7 McZwick

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Posted 31 January 2012 - 12:36 PM

I did...I set it up as "automatic (delayed start)". It is started now, and nothing has changed.

#8 cryptodan

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Posted 31 January 2012 - 12:44 PM

Go to the following:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\sysdm.cpl

See what the runlevel is set too. Mine is set to 2

#9 McZwick

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Posted 31 January 2012 - 12:50 PM

Err...I need a bit more information than that. I am unable to find what you are sending me to...

Sorry!

#10 cryptodan

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Posted 31 January 2012 - 01:27 PM

You will need to be in regedit to perform the task

#11 McZwick

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Posted 31 January 2012 - 01:38 PM

Aha...yes, mine is set to 2 as well.

#12 James Litten

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Posted 31 January 2012 - 01:57 PM

Hmmmmm....
If it was a policy setting then he would not even see the option for Properties in the context menu and the keyboard shortcut would still work.

The one thing all 3 of the options he has tried have in common ...

-When I right click on "Computer" I do see "Properties" I click on it and the explorer window flashes once (like something tried to happen)
-When I right click on "Computer" in the start menu, the start menu disappears (like it does when you open something)
-When I use the keyboard shortcut (Windows key + Pause/Break) nothing happens.


is that they open with a system shortcut that is something like
open Control Panel>sysdm.cpl

as opposed to
open sysdm.cpl

There is a policy key for blocking snapins in MMC. I wonder if that may be set. For System Properties, that key would probably be...

HKEY_CURRENT_USER\Software\Policies\Microsoft\MMC\{0F3621F1-23C6-11D1-AD97-00AA00B88E5A}

If you go into regedit and navigate to
HKEY_CURRENT_USER\Software\Policies\Microsoft
and expand it, do you see MMC ?

If so, what is in it?

If not, never mind, it was kind of a longshot :)

James

#13 McZwick

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Posted 31 January 2012 - 02:01 PM

James

Bummer....There's no MMC in: HKEY_CURRENT_USER\Software\Policies\Microsoft

Any other ideas?

#14 cryptodan

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Posted 31 January 2012 - 03:17 PM

Lets go to command prompt and type in the following you may need to navigate to Start > All Programs > Accessories then right click on Command Prompt and hit Run as Administrator

after that type in sfc /scannow

#15 McZwick

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Posted 31 January 2012 - 03:58 PM

Cryptodan,

I ran that scan...it ran for awhile while I was working, and then it closed without popping up a log or anything. Should it have done something else? Also, could you please give me a tiny description of what it is you're having me do?

Thanks!

adam




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