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Blue Screen of Death and Recurring Crashes


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#1 XxJxX1337

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Posted 31 January 2012 - 12:40 AM

I own a Toshiba Satellite L305-S5955. I purchased it back in '09 from Best Buy. It runs on Windows Vista Home Basic SP2.

A few months ago I began to notice a strange slowdown with my computer. I had problems with multiple applications running at the same time. The most prominent example of this is when I would listen to music with Winamp. The songs would keep playing but often the application itself would become unresponsive. This lasted anywhere from 5 seconds all the way to the end of the song. It would also affect other programs, primarily my web browser (Opera). I could hit pause, the music would stop, and the programs would be functional after a lag of a second or two.

This was surprising to me because I did not note anything major that changed when this started. I have always used several programs to keep my computer spyware and virus free. I routinely use CCleaner, Malwarebytes' Anti-Malware, Spyboy Search and Destroy, and AVG 2012. I keep all of the databases up to date and I scan about once a month.

Yesterday I came home and noticed that my computer was on the loading screen for the OS boot up. This is the screen where it says Windows Vista and there is a little bar with green squares scrolling through it. I leave my computer on 24/7 so I assumed perhaps I came home just in time for an automatic update to complete. This was not the case. The computer sat like this for 30 minutes. I eventually relented and held down the power button to reset the computer. The computer started normally aside from a diagnostic screen offering safe mode. I logged in and everything was fine for just a moment. I did notice a pop-up that specifically said "Blue screen" and I exited out of it. Once I began opening programs I noticed a major slowdown. Quickly the whole computer was locked up. The desktop in the background became that kind of light greyed out that happens to programs when they quit responding. Then the mouse was unable to move. A click of the mouse provided that loud "BEEP" that PCs provide when something is wrong.

Therein lies my trouble. I am currently on the problem computer, running in safe mode with networking. I have done maybe half a dozen hard resets and sat through several CHKDSKs and "Startup Repairs". The fact that the computer is operating flawlessly in safe mode kind of signals to me that this is some sort of software failure and not a hardware issue. But I do not know enough about computers to be sure.

SO what I need help with is diagnosing the issue and fixing it. I do not believe I have a reboot disc that came with this computer to do a clean install. Is a clean install even what I need? I'm hoping someone can guide me through this and I can fix the problem. Are there any special diagnostic tools I can run to provide you with a log of essential information? I'd really appreciate any assistance you can provide, thank you.

Edited by hamluis, 07 March 2012 - 07:29 AM.
Moved from Vista to Am I Infected.


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#2 jhayz

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Posted 31 January 2012 - 01:11 AM

Download BlueScreenView (in Zip file) then unzip(extract by right clicking) and run Bluescreenview.
Go to Edit -Select All, File and Saved Selected Item. Create a name for the report, just make sure it is a .txt extension file like Report.txt. Copy/Paste ALL the created report on your next post.

Tekken
 


#3 XxJxX1337

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Posted 31 January 2012 - 01:20 AM

Thanks for the prompt response. Here is the information as requested.



==================================================
Dump File : Mini012912-01.dmp
Crash Time : 1/29/2012 11:41:01 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ef224
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4e74f
Stack Address 1 : Ntfs.sys+ef224
Stack Address 2 : Ntfs.sys+1a450
Stack Address 3 : Ntfs.sys+95faf
Computer Name :
Full Path : C:\Windows\Minidump\Mini012912-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6002
Dump File Size : 139,016
==================================================

#4 jhayz

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Posted 31 January 2012 - 01:33 AM

I leave my computer on 24/7

Do you actually do this on a laptop? Let's try this method found in this Link. I would also suggest creating back-ups already or making regular back-up for your important documents in any case. Check for any latest driver updates for your laptop via support site.

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#5 XxJxX1337

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Posted 31 January 2012 - 01:47 AM

Yes, I do. Mostly for torrenting. I do not own an up to date desktop. I am going to obtain a new external hard drive tomorrow to back up my files to. After that I will attempt what you recommend in that link and will report back with the results. Thanks again.

#6 jhayz

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Posted 01 February 2012 - 07:54 AM

Yes, I do. Mostly for torrenting

Its possible that your machine could also be infected.

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#7 josephrettig

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Posted 01 February 2012 - 09:35 AM

don't mind but really vista is worst operating for microsoft.better use either xp or windows7

#8 josephrettig

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Posted 01 February 2012 - 09:37 AM

if you use torrents then you should use licensed antivirus.

#9 XxJxX1337

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Posted 01 February 2012 - 01:08 PM

I still haven't had time to obtain the external hard drive. While I acknowledge that I could be infected, I don't believe I am. I download only from private trackers and there has never been any issue with that in the many years I've been a member. I did a full computer scan with AVG2012 and it found nothing. Is there any other Antivirus you'd recommend I scan with in the meantime?

#10 hamluis

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Posted 01 February 2012 - 02:49 PM

FWIW: There is no single AV...or other malware-defense program used by everyday computer-users...that can detect every type of malware existing at sny point in time.

That is why...any credible forum dealing with malware...uses several specialized tools (not AV programs) to attempt to negate the impact of malware.

Louis

Edited by hamluis, 06 March 2012 - 09:51 PM.


#11 XxJxX1337

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Posted 06 March 2012 - 08:50 PM

Alright, finally got everything sorted.

jhayz, I attempted the procedure outlined in the link you provided. I disabled the services and restarted. I ran into the same issues. I was able to use the system for about 10 minutes in regular boot mode and after that it stopped responding. First, programs wouldn't open. Then I couldn't right click on the desktop, etc. Then the entire screen was grayed out.

I am concerned that it may be a virus. I suppose the right word would be that I'm hopeful. I'd obviously prefer that to some kind of hardware failure. I should note, I've been using it nearly every day in safe mode with absolutely no issues. The downside is the super low resolution and lack of audio. I definitely want to get this addressed.

Thanks.

#12 hamluis

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Posted 06 March 2012 - 09:59 PM

Please do the following.

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

The fact that the system seems to be troublefree in safe mode...would not point toward hardware problems, IMO.

OTOH...the BSOD you posted can indicate hard drive problems...which would be a good reason to run the appropriate hard drive diagnostic, if you needed another reason.

Free Hard Drive Testing Tools - Hard Drive Diagnostics - http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm

Louis

#13 XxJxX1337

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Posted 07 March 2012 - 12:21 AM

Thanks for your reply.

Here is the snapshot you requested.

http://speccy.piriform.com/results/m3oFi1NqojQ4HkGtScqQX85

I was unable to run the first drive test in safe mode. The others require an ISO burned to a disc which I believe I cannot do in safe mode either.

Thanks.

#14 hamluis

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Posted 07 March 2012 - 07:29 AM

Moved from Vista to Am I Infected, where the more knowledgeable can explore/eliminate the possibility of malware.

Louis

#15 cryptodan

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Posted 12 March 2012 - 04:55 AM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.




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