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DSS, MBAM, FIrefox, antivirus will not run!


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4 replies to this topic

#1 jtlewis1300

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Posted 30 January 2012 - 09:52 PM

DSS will not run, so I will describe what I know as best I can.

I was at www.gogoanime.com watching a show when all flash content on the page crashed and my computer proceeded to reboot itself. Once it restarted, Firefox did not and does not run, IE does.

MBAM and my antivirus (Ad-Aware free) do not run. I get the "Do you want to allow this program?" message, but that's it. None of MBAM Chameleon's links work to get MBAM working, the command prompt pops up briefly and disappears.

Attempts to uninstall ANYTHING fail, attempt to install a new antivirus failed. VAIO Care, a product that comes stock on my Sony Vaio "stops working" when I restart my computer.

Finally, all websites I've tried on IE work except where Flash content is concerned. A pop-up asks if I'd like to allow "Macromedia" Flash to update, I say yes and nothing happens. All Flash windows are simply white boxes with a red X in the top left corner. I place Macromedia in quotes because I find it suspicious, I thought Adobe bought everything from Macromedia.

That's all I know. Please help.

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#2 gringo_pr

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Posted 03 February 2012 - 09:42 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


The first thing I would like you to do is run this for me - http://download.bleepingcomputer.com/grinler/unhide.exe after it is complete restart the computer and continue with these steps


Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Under the Custom Scan box paste this in

    %TEMP%\smtmp\*.* /s

  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
  • Please post the contents of OTListIt.txt in your next reply.


information and logs:

  • In your next post I need the following

  • .logs from OTL
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 jtlewis1300

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Posted 04 February 2012 - 11:09 AM

Thanks for the reply, but I absolutely had to get this done yesterday morning so I reformatted. Sorry for the inconvenience.

#4 gringo_pr

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Posted 04 February 2012 - 12:26 PM

no problem and thanks for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 07 February 2012 - 01:16 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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