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No internet after Security 2012 virus removed


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45 replies to this topic

#1 favorito

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Posted 30 January 2012 - 11:59 AM

Hi. I really need some help please. I have a Dell Dimension 4600 desktop pc running Windows XP. Malwarebytes removed the Security 2012 virus and now I have no internet. The desktop is connected to the router directly via an ethernet cable. We have two laptops connecting wirelessly without any problems. I tried to do a system restore but it won't work. Can anyone help please?

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#2 Broni

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Posted 30 January 2012 - 12:10 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 favorito

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Posted 30 January 2012 - 02:39 PM

Thank you so much for your reply. Here is the info you asked for:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Avira AntiVir Personal - Free Antivirus
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

WinPatrol 2008 (Outdated! Latest version is WinPatrol 2011)
CA Yahoo! Anti-Spy (remove only)
SUPERAntiSpyware Free Edition
HijackThis 2.0.2
CCleaner (remove only)
Java™ 6 Update 26
Java 2 Runtime Environment, SE v1.4.2_04
Out of date Java installed!
Adobe Flash Player 11.0.1.152
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

WinPatrol winpatrol.exe
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
WinPatrol winpatrol.exe
``````````End of Log````````````

Farbar Service Scanner Version: 18-01-2012 01
Ran by Celia (administrator) on 30-01-2012 at 19:03:22
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.

IpSec Service is not running. Checking service configuration:
The start type of IpSec service is OK.
The ImagePath of IpSec service is OK.


Connection Status:
==============
Localhost is blocked.
There is no connection to network.
Attempt to access Google IP returned error: Other errors
Attempt to access Yahoo IP returend error: Other errors


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Disabled. The default start type is Auto.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: Attention! Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
Attention! C:\WINDOWS\system32\Drivers\ipsec.sys is missing.
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(19) NetBT(20) PSched(7) Tcpip(18)
0x14000000130000000F0000000400000001000000020000000300000008000000050000000600000007000000090000000A0000000B0000000C0000000D0000000E00000010000000110000001200000014000000


**** End of log ****

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.04.03

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.11
Celia :: DESKTOP [administrator]

30/01/2012 19:53:18
mbam-log-2012-01-30 (19-53-18).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 248549
Time elapsed: 16 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549B5CA7-4A86-11D7-A4DF-000874180BB3} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

MiniToolBox by Farbar Version: 18-01-2012
Ran by Celia (administrator) on 30-01-2012 at 19:49:22
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection 4 (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip



popd
# End of interface IP configuration




Windows IP Configuration



An internal error occurred: The request is not supported.



Please contact Microsoft Product Support Services for further help.



Additional information: Unable to query host name.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.

Unable to contact IP driver, error code 2,

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/30/2012 07:43:18 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/30/2012 06:47:06 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/28/2012 05:07:38 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/28/2012 01:23:47 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/27/2012 08:49:01 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/27/2012 08:20:09 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/27/2012 08:13:21 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/26/2012 09:05:17 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/26/2012 05:52:40 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 0.0.0.0, faulting module chrome.dll, version 11.0.696.68, fault address 0x00524f6c.
Processing media-specific event for [chrome.exe!ws!]

Error: (01/26/2012 05:51:47 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 9.0.1.4371, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (01/30/2012 07:49:30 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1068

Error: (01/30/2012 07:49:30 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the IPSEC driver service which failed to start because of the following error:
%%2

Error: (01/30/2012 07:49:30 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC driver service failed to start due to the following error:
%%2

Error: (01/30/2012 07:49:30 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1068

Error: (01/30/2012 07:49:30 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the IPSEC driver service which failed to start because of the following error:
%%2

Error: (01/30/2012 07:49:30 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC driver service failed to start due to the following error:
%%2

Error: (01/30/2012 07:49:29 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1068

Error: (01/30/2012 07:49:29 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the IPSEC driver service which failed to start because of the following error:
%%2

Error: (01/30/2012 07:49:29 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC driver service failed to start due to the following error:
%%2

Error: (01/30/2012 07:49:29 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (01/30/2012 07:43:18 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/30/2012 06:47:06 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/28/2012 05:07:38 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/28/2012 01:23:47 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/27/2012 08:49:01 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/27/2012 08:20:09 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/27/2012 08:13:21 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/26/2012 09:05:17 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (01/26/2012 05:52:40 PM) (Source: Application Error)(User: )
Description: chrome.exe0.0.0.0chrome.dll11.0.696.6800524f6c

Error: (01/26/2012 05:51:47 PM) (Source: Application Hang)(User: )
Description: firefox.exe9.0.1.4371hungapp0.0.0.000000000


=========================== Installed Programs ============================

ABBYY FineReader 5.0 Sprint (Version: 5.0.482.3421)
ACDSee for PENTAX 2.0 (Version: 6.0.24)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Common File Installer (Version: 1.00.002)
Adobe Download Manager (Version: 1.6.2.63)
Adobe Flash Player 10 ActiveX (Version: 10.0.12.36)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Photoshop Elements 2.0 (Version: 2.0)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader 9.4.3 (Version: 9.4.3)
Apple Application Support (Version: 1.3.2)
Apple Software Update (Version: 2.1.1.116)
Atlantis (Version: 1.70)
AutoUpdate (Version: 1.1)
AVerDVD EZMaker USB 2.0 Driver (Version: 1.00.0000)
Avira AntiVir Personal - Free Antivirus (Version: 10.2.0.704)
B/Works for Digital Cameras
BCM V.92 56K Modem
Bing Bar (Version: 7.0.850.0)
Bonjour (Version: 2.0.3.0)
Brother HL-2030 (Version: 1.00)
CA Yahoo! Anti-Spy (remove only)
Canon CanoScan Toolbox 4.1
Canon LBP6000/LBP6018
CCleaner (remove only)
ClearSkinFX for Digital Cameras
CrazyTalk v5.1 PRO Trial (Version: 5.1.1716.1)
Critical Update for Windows Media Player 11 (KB959772)
CutePDF Writer 2.2
CheckIt Diagnostics (Version: 7.1)
Dell AIO Printer A920
Dell Movie Studio Diagnostics (Version: 1.70)
Dell Solution Center (Version: 1.00.0000)
Digital Security Suite
DivX Codec (Version: 6.8.5)
DivX Converter (Version: 6.6.1)
DivX Player (Version: 6.8.2)
DivX Web Player (Version: 1.4.2)
DVDSentry (Version: 1.00.0001)
Easy CD Creator 5 Basic (Version: 5.3.4.21)
EasyConfigurator (Version: 0.0.1.94)
exPressIT Lite
getPlus® for Adobe (Version: 1.5.2.35)
Google Chrome (Version: 11.0.696.68)
Google Toolbar for Internet Explorer
Help and Support Customization (Version: 1.00.0000)
HijackThis 2.0.2 (Version: 2.0.2)
Intel® PRO Network Adapters and Drivers
Intel® PROSet (Version: 6.05.2001)
iPod for Windows 2006-06-28 (Version: 4.7.0)
iTunes (Version: 6.0.5.20)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java 2 Runtime Environment, SE v1.4.2_04 (Version: 1.4.2_04)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Logitech Audio Echo Cancellation Component (Version: 10.51.1130)
Logitech iTouch Software
Logitech MouseWare 9.71
Logitech QuickCam Software (Version: 9.50.0000)
Logitech SetPoint (Version: 2.30)
Logitech Video Enumerator (Version: 10.51.1130)
Logitech® Camera Driver
Macromedia Dreamweaver MX 2004 (Version: 7.0.1)
Macromedia Extension Manager (Version: 1.5)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money (Version: 12.0.120)
Microsoft Money System Pack (Version: 12.0.120)
Microsoft National Language Support Downlevel APIs
Microsoft Office Access 2003 (Version: 11.0.8173.0)
Microsoft Office XP Media Content (Version: 10.0.2619.0)
Microsoft Office XP Small Business (Version: 10.0.3520.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Modem Helper
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
MUSICMATCH Jukebox
MVision (Version: 10.51.1130)
MyDVD
NVIDIA Display Driver
OmniPage SE (Version: 11.00.0001)
PhotoStage Slideshow Producer
PowerDVD
QuickBooks Regular Edition 2005
QuickCam Drivers
QuickTime (Version: 7.1)
Rapport (Version: 3.5.1108.64)
RealPlayer
RoboForm 7-6-3 (All Users) (Version: 7-6-3)
Roxio VideoWave Movie Creator (Version: 1.6.676.0)
Safari (Version: 5.33.18.5)
SafeIT Digital Security Suite
SafeIT Digital Security Suite (Version: 7.6.5.0)
SAGEM-F@st TM 1OOO (1483R) v2.1.6
ScanToWeb
Security Task Manager 1.7 (Version: 1.7)
Segoe UI (Version: 14.0.4327.805)
Skype™ 3.8 (Version: 3.8.115)
Sorenson Squeeze 4.0 (Version: 4.00)
Sound Blaster Live!
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
StartupMonitor (Version: 1.0.2.0)
SUPERAntiSpyware Free Edition (Version: 4.20.0.1046)
Tales Animator 2.0
U.S. Robotics SureConnect ADSL Wireless Gateway
Ulead DVD MovieFactory 2 SE (Version: 2.10.2129.0000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.6513)
WebWasher (Version: 3.3)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061017.133151)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows XP Service Pack 3 (Version: 20080414.031525)
WinPatrol 2008 (Version: 15.0.2008.0)
WinZip 12.0 (Version: 12.0.8252)
Yahoo! Extras
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Mail Quick Select Tool (PhotoMail)

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 2559 MB
Available physical RAM: 2057.05 MB
Total Pagefile: 3174.53 MB
Available Pagefile: 2809.52 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.39 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:111.72 GB) (Free:61.09 GB) NTFS
4 Drive e: (USB DISK) (Removable) (Total:0.49 GB) (Free:0.16 GB) FAT

========================= Users: ========================================

User accounts for \\DESKTOP

Administrator Alex Celia
Guest HelpAssistant SUPPORT_388945a0
SUPPORT_3f151ab9


**** End of log ****

aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-01-30 20:21:15
-----------------------------
20:21:15.578 OS Version: Windows 5.1.2600 Service Pack 3
20:21:15.578 Number of processors: 1 586 0x207
20:21:15.578 ComputerName: DESKTOP UserName: Celia
20:21:17.593 Initialize success
20:21:27.859 AVAST engine download error: 0
20:21:36.453 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
20:21:36.453 Disk 0 Vendor: IC35L120AVV207-0 V24OA66A Size: 114440MB BusType: 3
20:21:36.484 Disk 0 MBR read successfully
20:21:36.484 Disk 0 MBR scan
20:21:36.484 Disk 0 Windows XP default MBR code
20:21:36.484 Disk 0 Partition 1 00 DE Dell Utility Dell 4.1 39 MB offset 63
20:21:36.500 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 114400 MB offset 80325
20:21:36.515 Disk 0 scanning sectors +234372285
20:21:36.609 Disk 0 scanning C:\WINDOWS\system32\drivers
20:22:15.625 Service scanning
20:22:20.984 Modules scanning
20:22:51.656 Disk 0 trace - called modules:
20:22:51.687 ntoskrnl.exe CLASSPNP.SYS disk.sys atapi.sys hal.dll pciide.sys
20:22:52.234 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8ad6fab8]
20:22:52.234 3 CLASSPNP.SYS[f7637fd7] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x8ad42d98]
20:22:52.234 Scan finished successfully
20:27:14.703 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Celia\Desktop\MBR.dat"
20:27:14.765 The log file has been saved successfully to "C:\Documents and Settings\Celia\Desktop\aswMBR.txt"

#4 Broni

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Posted 30 January 2012 - 03:15 PM

We'll start with missing system file.

Let's see if we can find a replacement.

Please run Farbar Service Scanner FSS).
Type the following in the edit box after "Search:".

ipsec.sys


Click Search Files button and post the log (FSS.txt) it makes to your reply.

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#5 favorito

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Posted 30 January 2012 - 03:23 PM

Farbar Service Scanner Version: 18-01-2012 01
Ran by Celia (administrator) on 30-01-2012 at 21:18:35
Microsoft Windows XP Service Pack 3 (X86)

************************************************
================== Search: "ipsec.sys" ===================

C:\WINDOWS\ServicePackFiles\i386\ipsec.sys
[2004-08-04 07:14] - [2008-04-13 20:19] - 0075264 ____N (Microsoft Corporation) 23C74D75E36E7158768DD63D92789A91

C:\WINDOWS\$NtServicePackUninstall$\ipsec.sys
[2008-09-23 18:59] - [2004-08-04 07:14] - 0074752 ____C (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1

C:\I386\IPSEC.SYS
[2003-07-24 12:09] - [2002-08-29 05:00] - 0057984 ___AC (Microsoft Corporation) 1C4802409CFD4A7051F458B744CFCAA5

====== End Of Search ======

#6 Broni

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Posted 30 January 2012 - 03:38 PM

Download following batch file: http://www.bleepstatic.com/fhost/uploads/0/89-fix.bat
Double click on it to run the fix.
Disregard any Windows complaints.

Restart computer, check on internet connection, post new FSS log.

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#7 favorito

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Posted 30 January 2012 - 03:43 PM

Not sure if it ran, got a black screen flashed on and off very quickly. Will restart and post FSS log anyway.

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Posted 30 January 2012 - 03:56 PM

You are a miracle worker! I am back on the internet, having lost it for 3 weeks!
FSS Log below:

Farbar Service Scanner Version: 18-01-2012 01
Ran by Celia (administrator) on 30-01-2012 at 21:53:44
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Yahoo IP returend error: Yahoo IP is offline


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Disabled. The default start type is Auto.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: Attention! Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(19) NetBT(20) PSched(7) Tcpip(18)
0x14000000130000000F0000000400000001000000020000000300000008000000050000000600000007000000090000000A0000000B0000000C0000000D0000000E00000010000000110000001200000014000000


**** End of log ****

#9 Broni

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Posted 30 January 2012 - 04:10 PM

Well done :)

We still have to fix few more things.

You have couple of registry keys missing affecting Security Center and Windows updates.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-system-restore/


XP

Please go to Start=>Run (alternatively use Windows key+R), type regedit and click OK.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root
Right-Click Root and select Permissions...
Under Security type while Everyone is selected put a check mark in the box under Allow next to Full Control.
Click Apply and OK.

Download XP.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip downloaded file.
You'll find several files inside.
Double-click legacy_wuauserv.reg and confirm the prompt.
Double-click wuauserv.reg and confirm the prompt.
Double-click wscsvc.reg and confirm the prompt.

Please go back to the the Root key again while Everyone is selected remove check mark in the box under Allow next to Full Control and close the registry.

Restart computer.
Post new FSS log.

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#10 favorito

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Posted 30 January 2012 - 04:19 PM

I don't have a zip file. My trial version of winzip expired.

#11 favorito

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Posted 30 January 2012 - 04:24 PM

I could download 7-zip if that would be ok with you?

#12 Broni

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Posted 30 January 2012 - 05:47 PM

7-zip is fine.

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#13 favorito

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Posted 30 January 2012 - 06:13 PM

okay. done. thank you. here's the new FSS log:

Farbar Service Scanner Version: 18-01-2012 01
Ran by Celia (administrator) on 31-01-2012 at 00:10:52
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Disabled. The default start type is Auto.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(19) NetBT(20) PSched(7) Tcpip(18)
0x14000000130000000F0000000400000001000000020000000300000008000000050000000600000007000000090000000A0000000B0000000C0000000D0000000E00000010000000110000001200000014000000


**** End of log ****

#14 favorito

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Posted 30 January 2012 - 06:19 PM

switched pc off and it started installing windows updates, hope this is not a problem!

#15 favorito

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Posted 30 January 2012 - 06:20 PM

It's after midnight here, past my bedtime. Will check back in the morning.




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