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Possible infection, Avast! disabled and CPU stuck at 100% after trying to restart Avast!


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11 replies to this topic

#1 Pherix

Pherix

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Posted 30 January 2012 - 11:48 AM

Hello,
I am having a few problems with my system (currently using Windows 7 Home Premium). Here followes a not-so short description of my problem:
A few days ago, I encountered a somewhat strange problem. While browsing (using Firefox), the computer suddenly froze. I assumed it was caused by an unresponsive script in Firefox , which happen all the time owing to the large number of tabs I run simultaneously, which usually stop in a matter of seconds (sometimes minutes). I did, however, get impatient, and shut down the computer by pressing the on/off button. When I restarted, it updated the registry (nothing strange there, I presume it was the Windows updates that it was installing). However, when I logged on, the Avast! antivirus software I was using was disabled (which caused me to shut down the internet connection immediately so that further (possible) infection could be avoided), and when I tried to restart the Avast! service, it gave me the following message: "Unable to start the File System Shield! Shield unreachable." I tried scanning as well, which resulted in this message: "File System Shield provider not found." Messing around with avast! did, however, slow down the computer tremendously, and the CPU usage was subsequently stuck at a 100%, and I was hardly able to use the computer. Therefore, I shut it off again. When I started it this time, I could not log on: logging on simply resulted in a black screen. I found this highly disturbing, so I shut it off again and restarted in safe mode with no internet, where I tried to scan with MBAM. However, the scan took extremely long, after about five hours I'd had enough, as it seemed to be stuck at 64%. So I shut it off without completing the scan. The next day, I booted in safe mode once again, this time with internet connection, where I disposed of the obviously flawed avast!. I then downloaded Norton and scanned the computer again, but to no avail. No virusses or anything were found (and the computer seemed to be running quite smoothly again). I also tried scanning with various other products, such as the "BitDefender Quickscan" and the "Kaspersky Virus Removal Tool". I also ran a Hijackthis scan, but I was unable to interpret the results (as far as I could tell, there was nothing out of the ordinary running on my PC, but my knowledge of these matters is rather limited). So, I still don't know what caused this problem, and if it did indeed have anything to with malware at all. Is there any way to find out if something bad is lying dormant somewhere on my PC (I'm thinking that is entirely possible that a virus could have messed with the installation of Norton, making it corrupt and unable to recognize that particular virus). I'd be very grateful for some help on this matter!
- Pherix

Edited by Pherix, 30 January 2012 - 11:57 AM.


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#2 Broni

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Posted 30 January 2012 - 12:13 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 Pherix

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Posted 30 January 2012 - 12:50 PM

Thanks :D
The securitycheck log contained the following:

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

ESET Online Scanner v3
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Secunia PSI (2.0.0.1003)
Java™ 6 Update 29
Adobe Flash Player 11.1.102.55
Adobe Reader X (10.1.2)
Mozilla Firefox (x86 en-GB..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Symantec Norton Online Backup NOBuAgent.exe
``````````End of Log````````````

Next up is the Farbar Service Scanner results:

Farbar Service Scanner Version: 18-01-2012 01
Ran by Have (administrator) on 30-01-2012 at 18:26:02
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

And the Minitoolbox results:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Have (administrator) on 30-01-2012 at 18:29:33
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = LAN-forbindelse (Connected)
VirtualBox Host-Only Ethernet Adapter = VirtualBox Host-Only Network (Connected)
Atheros AR5B97 Wireless Network Adapter = Trådløs netværksforbindelse (Media disconnected)


# ----------------------------------
# IPv4-konfiguration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="VirtualBox Host-Only Network" address=192.168.56.1 mask=255.255.255.0


popd
# Slut p† IPv4-konfiguration.



Windows IP-konfiguration

V‘rtsnavn. . . . . . . . . . . . . . . . . . : Have-Pc
Prim‘rt DNS-suffiks. . . . . . . . . . . . . :
Nodetype . . . . . . . . . . . . . . . . . . : Hybrid
IP-routing aktiveret . . . . . . . . . . . . : Nej
WINS-proxy aktiveret . . . . . . . . . . . . : Nej

Tr†dl›st LAN-kort Tr†dl›s netv‘rksforbindelse:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
Fysisk adresse . . . . . . . . . . . . . . . : 1C-65-9D-75-40-13
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Ethernet-netv‘rkskort LAN-forbindelse:

Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Fysisk adresse . . . . . . . . . . . . . . . : 1C-75-08-09-81-51
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja
Link-local-IPv6-adresse . . . . . : fe80::e43f:b274:654e:68fb%10(Foretrukken)
IPv4-adresse . . . . . . . . . . . . . . . . : 192.168.1.101(Foretrukken)
Undernetmaske. . . . . . . . . . . . . . . . : 255.255.255.0
Rettigheden opn†et . . . . . . . . . . . . . : 30. januar 2012 18:18:46
Rettigheden udl›ber. . . . . . . . . . . . . : 31. januar 2012 18:18:46
Standardgateway. . . . . . . . . . . . . . . : 192.168.1.1
DHCP-server. . . . . . . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 186414344
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-83-43-23-1C-75-08-09-81-51
DNS-servere. . . . . . . . . . . . . . . . . : 194.239.134.83
193.162.153.164
NetBIOS over Tcpip . . . . . . . . . . . . . : Aktiveret

Ethernet-netv‘rkskort VirtualBox Host-Only Network:

Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
Fysisk adresse . . . . . . . . . . . . . . . : 08-00-27-00-D8-66
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja
Link-local-IPv6-adresse . . . . . : fe80::715f:e7e6:cb01:25b5%16(Foretrukken)
IPv4-adresse . . . . . . . . . . . . . . . . : 192.168.56.1(Foretrukken)
Undernetmaske. . . . . . . . . . . . . . . . : 255.255.255.0
Standardgateway. . . . . . . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 453509159
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-83-43-23-1C-75-08-09-81-51
DNS-servere. . . . . . . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip . . . . . . . . . . . . . : Aktiveret

Tunnel-netv‘rkskort isatap.{7A0BA962-1A3C-41EF-9626-4015208398D5}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #2
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{38D84B57-860B-45CD-805B-A00FC4941D03}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort Teredo Tunneling Pseudo-Interface:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{45D29AD9-CE68-4CA3-B8F6-B304E082FE25}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja
Server: ns3.tele.dk
Address: 194.239.134.83

Navn: google.com
Addresses: 173.194.69.106
173.194.69.147
173.194.69.99
173.194.69.103
173.194.69.104
173.194.69.105


Pinger google.com [173.194.69.105] med 32 byte data:
Svar fra 173.194.69.105: byte=32 tid=40ms TTL=48
Svar fra 173.194.69.105: byte=32 tid=39ms TTL=48

Ping-statistikker for 173.194.69.105:
Pakker: Sendt = 2, modtaget = 2, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 39ms, Maksimum = 40ms, Gennemsnitlig = 39ms
Server: ns3.tele.dk
Address: 194.239.134.83

Navn: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43


Pinger yahoo.com [209.191.122.70] med 32 byte data:
Svar fra 209.191.122.70: byte=32 tid=183ms TTL=55
Svar fra 209.191.122.70: byte=32 tid=174ms TTL=54

Ping-statistikker for 209.191.122.70:
Pakker: Sendt = 2, modtaget = 2, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 174ms, Maksimum = 183ms, Gennemsnitlig = 178ms
Server: ns3.tele.dk
Address: 194.239.134.83

Navn: bleepingcomputer.com
Address: 208.43.87.2


Pinger bleepingcomputer.com [208.43.87.2] med 32 byte data:
Svar fra 208.43.87.2: Modtagerv‘rt ikke tilg‘ngelig.
Svar fra 208.43.87.2: Modtagerv‘rt ikke tilg‘ngelig.

Ping-statistikker for 208.43.87.2:
Pakker: Sendt = 2, modtaget = 2, tabt = 0 (0% tab),

Pinger 127.0.0.1 med 32 byte data:
Svar fra 127.0.0.1: byte=32 tid<1ms TTL=128
Svar fra 127.0.0.1: byte=32 tid<1ms TTL=128

Ping-statistikker for 127.0.0.1:
Pakker: Sendt = 2, modtaget = 2, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 0ms, Maksimum = 0ms, Gennemsnitlig = 0ms
===========================================================================
Liste over gr‘nseflader
11...1c 65 9d 75 40 13 ......Atheros AR5B97 Wireless Network Adapter
10...1c 75 08 09 81 51 ......Broadcom NetLink ™ Gigabit Ethernet
16...08 00 27 00 d8 66 ......VirtualBox Host-Only Ethernet Adapter
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP-netv‘rkskort #2
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP-netv‘rkskort
===========================================================================

IPv4 Rutetabel
===========================================================================
Aktive ruter:
Netv‘rksdestination Netmaske Gateway Gr‘nseflade Metrikv‘rdi
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.101 276
192.168.1.101 255.255.255.255 On-link 192.168.1.101 276
192.168.1.255 255.255.255.255 On-link 192.168.1.101 276
192.168.56.0 255.255.255.0 On-link 192.168.56.1 276
192.168.56.1 255.255.255.255 On-link 192.168.56.1 276
192.168.56.255 255.255.255.255 On-link 192.168.56.1 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.56.1 276
224.0.0.0 240.0.0.0 On-link 192.168.1.101 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.56.1 276
255.255.255.255 255.255.255.255 On-link 192.168.1.101 276
===========================================================================
Vedvarende ruter:
Ingen

IPv6 Rutetabel
===========================================================================
Aktive ruter:
Hvis Metrik Netv‘rk Destination Gateway
1 306 ::1/128 On-link
16 276 fe80::/64 On-link
10 276 fe80::/64 On-link
16 276 fe80::715f:e7e6:cb01:25b5/128
On-link
10 276 fe80::e43f:b274:654e:68fb/128
On-link
1 306 ff00::/8 On-link
16 276 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Vedvarende ruter:
Ingen
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/30/2012 05:19:20 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (01/26/2012 11:57:07 PM) (Source: System Restore) (User: )
Description: Gendannelsespunktet blev ikke oprettet (proces = C:\Program Files\AVAST Software\Avast\setup\avast.setup Files\AVAST Software\Avast\setup\avast.setup" /uninstwiz ; beskrivelse = avast! Free Antivirus Setup; fejl = 0x8007043c).

Error: (01/26/2012 04:44:23 PM) (Source: Windows Search Service) (User: )
Description: Filterværtsprocessen kunne ikke initialiseres. Afslutter.

Detaljer:
Handlingen returnerede fordi timeout-perioden udløb. (HRESULT : 0x800705b4) (0x800705b4)

Error: (01/26/2012 03:04:14 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (01/25/2012 07:11:34 PM) (Source: Windows Search Service) (User: )
Description: Filterværtsprocessen kunne ikke initialiseres. Afslutter.

Detaljer:
Handlingen returnerede fordi timeout-perioden udløb. (HRESULT : 0x800705b4) (0x800705b4)

Error: (01/24/2012 09:57:36 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (01/23/2012 04:29:04 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (01/22/2012 06:32:14 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108

Error: (01/21/2012 10:50:30 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (01/20/2012 04:06:09 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005


System errors:
=============
Error: (01/30/2012 04:40:20 PM) (Source: Service Control Manager) (User: )
Description: Der opstod en timeout (30000 millisekunder), mens der ventedes på et transaktionssvar fra tjenesten ShellHWDetection.

Error: (01/27/2012 04:57:20 PM) (Source: ACPI) (User: )
Description: : Den integrerede controller svarede ikke inden for den angivne timeoutperiode. Dette kan betyde, at der er en fejl i den integrerede controllers hardware eller firmware, eller at BIOS forsøger at få adgang til den integrerede controller på en forkert måde. Du bør dog kontakte computerproducenten med henblik på at få en opgraderet BIOS. I nogle situationer kan denne fejl få computeren til at fungere forkert.

Error: (01/27/2012 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068

Error: (01/27/2012 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068

Error: (01/27/2012 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068

Error: (01/27/2012 00:03:54 AM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068

Error: (01/27/2012 00:03:54 AM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068

Error: (01/27/2012 00:03:54 AM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068

Error: (01/26/2012 11:58:54 PM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068

Error: (01/26/2012 11:58:54 PM) (Source: Service Control Manager) (User: )
Description: Tjenesten Computerbrowser afhænger af tjenesten Server, der ikke kunne starte pga. følgende fejl:
%%1068


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Reader X (10.1.2) - Dansk (Version: 10.1.2)
Advertising Center (Version: 0.0.0.2)
Agatha Christie - Death on the Nile (Version: 2.2.0.95)
Any Video Converter 3.2.7
ATI Catalyst Install Manager (Version: 3.0.795.0)
µTorrent (Version: 2.2.0)
Backup Manager Basic (Version: 2.0.0.68)
Bamboo (Version: 5.2.4-6)
BatteryCare (Version: 0.9.8.3)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Broadcom Gigabit NetLink Controller (Version: 14.0.2.3)
Build-a-lot 2 (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1028.1114.18274)
Catalyst Control Center InstallProxy (Version: 2010.1028.1114.18274)
Catalyst Control Center Localization All (Version: 2010.1028.1114.18274)
ccc-core-static (Version: 2010.1028.1114.18274)
ccc-utility64 (Version: 2010.1028.1114.18274)
CCC Help Chinese Standard (Version: 2010.1028.1113.18274)
CCC Help Chinese Traditional (Version: 2010.1028.1113.18274)
CCC Help Czech (Version: 2010.1028.1113.18274)
CCC Help Danish (Version: 2010.1028.1113.18274)
CCC Help Dutch (Version: 2010.1028.1113.18274)
CCC Help English (Version: 2010.1028.1113.18274)
CCC Help Finnish (Version: 2010.1028.1113.18274)
CCC Help French (Version: 2010.1028.1113.18274)
CCC Help German (Version: 2010.1028.1113.18274)
CCC Help Greek (Version: 2010.1028.1113.18274)
CCC Help Hungarian (Version: 2010.1028.1113.18274)
CCC Help Italian (Version: 2010.1028.1113.18274)
CCC Help Japanese (Version: 2010.1028.1113.18274)
CCC Help Korean (Version: 2010.1028.1113.18274)
CCC Help Norwegian (Version: 2010.1028.1113.18274)
CCC Help Polish (Version: 2010.1028.1113.18274)
CCC Help Portuguese (Version: 2010.1028.1113.18274)
CCC Help Russian (Version: 2010.1028.1113.18274)
CCC Help Spanish (Version: 2010.1028.1113.18274)
CCC Help Swedish (Version: 2010.1028.1113.18274)
CCC Help Thai (Version: 2010.1028.1113.18274)
CCC Help Turkish (Version: 2010.1028.1113.18274)
CCleaner (Version: 3.13)
Chuzzle Deluxe (Version: 2.2.0.95)
Content Transfer (Version: 1.3.0.23190)
CPUID CPU-Z 1.56
DataStudio (Version: 1.9.8.9)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DjVuLibre+DjView (Version: 3.5.24+4.7c)
doPDF 7.2 printer
Dropbox (Version: 1.2.49)
ESET Online Scanner v3
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
FPro 1.20.59
Google Earth Plug-in (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
Gran Diccionario Oxford
Identity Card (Version: 1.00.3003)
ImagXpress (Version: 7.0.74.0)
Insaniquarium Deluxe (Version: 2.2.0.95)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (64-bit) (Version: 6.0.290)
Java™ 6 Update 29 (Version: 6.0.290)
Java™ SE Development Kit 6 Update 23 (64-bit) (Version: 1.6.0.230)
Java™ SE Development Kit 6 Update 26 (64-bit) (Version: 1.6.0.260)
Java™ SE Development Kit 6 Update 29 (64-bit) (Version: 1.6.0.290)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 14.0.8117.416)
Launch Manager (Version: 4.0.14)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Client Profile DAN Language Pack (Version: 4.0.30319)
Microsoft .NET Framework 4 Client Profile DAN sprogpakke (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (German) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (Danish) 2007 (Version: 12.0.4518.1021)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (Danish) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 9.0.1 (x86 en-GB) (Version: 9.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 9 Essentials
Nero ControlCenter (Version: 9.0.0.1)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DiscSpeed Help (Version: 5.4.4.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero DriveSpeed Help (Version: 4.4.4.100)
Nero Express Help (Version: 9.4.37.100)
Nero InfoTool (Version: 6.4.12.100)
Nero InfoTool Help (Version: 6.4.4.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero StartSmart (Version: 9.4.37.100)
Nero StartSmart Help (Version: 9.4.27.100)
Nero StartSmart OEM (Version: 9.4.10.100)
NeroExpress (Version: 9.4.37.100)
neroxml (Version: 1.0.0)
Norton Internet Security (Version: 19.2.0.10)
Norton Online Backup (Version: 2.1.17869)
Notepad++ (Version: 5.8.7)
NWZ-S750 WALKMAN Guide (Version: 2.1.0.17210)
Opdatering til Microsoft Office Excel 2007 Help (KB963678)
Opdatering til Microsoft Office Powerpoint 2007 Help (KB963669)
Opdatering til Microsoft Office Word 2007 Help (KB963665)
Oracle VM VirtualBox 4.0.2 (Version: 4.0.2)
Overførselsværktøj til Windows Live (Version: 14.0.8014.1029)
Packard Bell Game Console
Packard Bell Games (Version: 1.0.1.3)
Packard Bell InfoCentre (Version: 3.02.3000)
Packard Bell MyBackup (Version: 2.0.0.68)
Packard Bell Power Management (Version: 5.00.3005)
Packard Bell Recovery Management (Version: 4.05.3013)
Packard Bell Registration (Version: 1.03.3003)
Packard Bell ScreenSaver (Version: 1.1.0806.2010)
Packard Bell Social Networks (Version: 1.0.1901)
Packard Bell Updater (Version: 1.02.3001)
Pasco USB Driver
PascoCommonFiles (Version: 1.1.5)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Python 3.1.3 (64-bit) (Version: 3.1.3150)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6034)
Realtek High Definition Audio Driver (Version: 6.0.1.6206)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30122)
Scientific WorkPlace 5.5 (Version: 5.50)
Secunia PSI (2.0.0.1003)
Star Wars JK II Jedi Outcast
Synaptics Pointing Device Driver (Version: 14.0.19.0)
System Requirements Lab CYRI (Version: 4.4.26.0)
TI InterActive!™ (Version: 1.3.0.0)
Tilmeldingsassistent til Windows Live (Version: 5.000.818.5)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596686) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Video Web Camera (Version: 1.7.137.706)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
VLC media player 1.1.11 (Version: 1.1.11)
WebTablet IE Plugin (Version: 1.1.0.7)
WebTablet Netscape Plugin (Version: 1.1.0.5)
Welcome Center (Version: 1.02.3004)
Windows-driverpakke - PASCO Scientific (WinUSB) Pasco Interface (08/14/2008 1.0.0.0) (Version: 08/14/2008 1.0.0.0)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Writer (Version: 14.0.8117.0416)
WinRAR archiver
Zuma's Revenge (Version: 2.2.0.95)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 83%
Total physical RAM: 1786.9 MB
Available physical RAM: 299.88 MB
Total Pagefile: 3573.8 MB
Available Pagefile: 1753.82 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.48 MB

========================= Partitions: =====================================

1 Drive c: (Packard Bell) (Fixed) (Total:451.66 GB) (Free:360.28 GB) NTFS

========================= Users: ========================================

Brugerkonti for \\HAVE-PC

Administrator G‘st Have
Kommandoen blev udf›rt.


**** End of log ****


The MBAM quick scan came out clean, but it's in danish, so not going to post. (don't know if you'd like to see it anyway :P)
I'm not sure about the aswMBR program, because I already uninstalled avast! :P Please tell me if I should dl anyway :D
Thank you for your quick help! :D
Edit: I noticed that some of the logs has danish content in them :s sorry! Hope that's ok lol.

Edited by Pherix, 30 January 2012 - 12:56 PM.


#4 Broni

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Posted 30 January 2012 - 12:55 PM

aswMBR is a separate program from Avast antivirus.
Run it.

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#5 Pherix

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Posted 30 January 2012 - 01:26 PM

Ok, it finally finished scanning. Here is the log:

aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-01-30 18:58:37
-----------------------------
18:58:37.100 OS Version: Windows x64 6.1.7601 Service Pack 1
18:58:37.101 Number of processors: 1 586 0x603
18:58:37.103 ComputerName: HAVE-PC UserName: Have
18:58:39.686 Initialize success
19:00:14.568 AVAST engine defs: 12013000
19:00:21.323 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
19:00:21.328 Disk 0 Vendor: WDC_WD5000BEVT-22A0RT0 01.01A01 Size: 476940MB BusType: 11
19:00:21.358 Disk 0 MBR read successfully
19:00:21.366 Disk 0 MBR scan
19:00:21.427 Disk 0 Windows 7 default MBR code
19:00:21.448 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 14336 MB offset 2048
19:00:21.475 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 29362176
19:00:21.507 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 462502 MB offset 29566976
19:00:21.524 Service scanning
19:00:28.314 Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
19:00:30.711 Modules scanning
19:00:30.723 Disk 0 trace - called modules:
19:00:30.768 ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0xfffffa80015772c0]<<splm.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
19:00:31.154 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800254d5d0]
19:00:31.171 3 CLASSPNP.SYS[fffff88001b5b43f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8002500060]
19:00:31.184 \Driver\atapi[0xfffffa8001f91e70] -> IRP_MJ_CREATE -> 0xfffffa80015772c0
19:00:32.976 AVAST engine scan C:\Windows
19:00:38.106 AVAST engine scan C:\Windows\system32
19:05:24.808 AVAST engine scan C:\Windows\system32\drivers
19:05:49.395 AVAST engine scan C:\Users\Have
19:20:28.650 AVAST engine scan C:\ProgramData
19:24:45.319 Scan finished successfully
19:25:25.981 Disk 0 MBR has been saved successfully to "C:\Users\Have\Desktop\MBR.dat"
19:25:25.996 The log file has been saved successfully to "C:\Users\Have\Desktop\aswMBR.txt"

#6 Broni

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Posted 30 January 2012 - 01:37 PM

I don't see anything malicious.

You have Norton Internet Security running so there is no reason for installing Avast.
You can't be running two AV programs.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#7 Pherix

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Posted 30 January 2012 - 04:33 PM

Ok, ESET just finished scanning, but it found nothing. I cleared the temp as well using the program listed. Does this mean that I can safely assume my system is not infected? :lol: And if so, have you got any idea what may have caused the problem in the first place? :P
Thanks for all your help!!!
- Pherix

#8 Broni

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Posted 30 January 2012 - 05:54 PM

I'm not sure what problem you're referring to.
If Avast I explained in my previous reply.

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

You should be good to go.

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#9 Pherix

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Posted 31 January 2012 - 10:51 AM

Ok, updated the Java to the latest version. The problem I was talking about was the sudden Avast! crash and subsequent high CPU usage. I then removed avast! and installed Norton. I never was running two AV's simultaneously (sorry if I made that unclear) :P
- Pherix

Edited by Pherix, 31 January 2012 - 10:52 AM.


#10 Broni

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Posted 31 January 2012 - 11:28 AM

Is everything OK now?

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#11 Pherix

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Posted 31 January 2012 - 11:40 AM

Yes, everything seems to be running smoothly :thumbsup:
Thanks a lot! :clapping:
- Pherix

#12 Broni

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Posted 31 January 2012 - 11:57 AM

You're very welcome Posted Image

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