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White Smoke


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#1 kgracie

kgracie

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Posted 30 January 2012 - 07:57 AM

Hi there, I have read a lot of your forums on White Smoke and have tried several things but can't seem to get rid of it. Here are the things I have tried:

Installed Malwarebytes Anti-Malware: it detected something which it quarantined. I changed my startup page in internet options and rebooted. The first time I opened the browser it was on the home page I selected. The second time I opened it, it was back to white smoke.

The following things did not detect anything malicioius:
1. McAffee (this is the internet security pkg i have had on my computer for a year, with firewall disabled because it slowed down my computer too much)
2. Bitdefender- for a free trial and scan
3. TDSSKiller
4. RKUNHOOKERLE and tempfilecleaner (TFC): after I performed both of these, I changed home page and rebooted. Same thing happened. First time I opened up IE it was on my homepage. Second time, back to white smoke.

Thank you so much for your help,
Kendall

Edited by hamluis, 31 January 2012 - 07:52 AM.
No logs, moved from Malware Removal Logs to Am i infected.


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#2 bloopie

bloopie

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Posted 31 January 2012 - 10:15 PM

Hello kgracie, and welcome to the forums!! :thumbsup:

My name is bloopie and I'll be helping you with your problems as best I can!

If you've already run Malwarebytes Antimalware (MBAM), please post the log from that scan in your next reply.

You can find the log by opening MBAM, and clicking on the "Logs" tab at the top. Find the most recent scan, double-click it and then copy and paste the contents of that log here for my review.

Let me know which browser you are having this trouble with also!

Next, please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

And also, please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

Please be sure to include the MBAM, MiniToolbox, and GMER logs in your next reply.

Please paste the logs here, do not attach them unless the forum software gives you an error.

bloopie




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