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System Registry Data recovered & Windows Installer Service not running


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#1 Lee67

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Posted 29 January 2012 - 03:53 PM

Hi, i have just had help from one of your advisers - m0le (http://www.bleepingcomputer.com/forums/topic436050.html) - with spyware/adware/malware removal, so now i have a clean machine :clapping: but a pre-existing problem is still bugging me.
First up at every startup i get the message "One of the files containing the system registry had to be recovered by use of a log or alternate copy"
and,also,any time i try to run anything that uses the windows installer service (add/remove programs etc) i get the message "The Windows Installer Service could not be accessed. This can occur if you are running windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support presonnel for assistance"
I have searched the web for help and followed instructions from microsoft support (kb 315353) to restore the msi files and (kb 315346) to reregister the msi. This has not resolved the issue

Help !!

the machine is a HP Compaq dc5700 microtower running XP Professional sp3

I hope this is the correct forum for this, if not please point me in the right direction
many thanks

Mod Edit: Moved to Internal Hardware from XP - Hamluis.

Edited by hamluis, 03 September 2012 - 04:07 AM.
Merged topics - Hamluis.


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#2 hamluis

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Posted 29 January 2012 - 04:36 PM

First thing I would do...make sure that I have a backup of the registry stored somewhere. a good tool for doing this is ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html .

Then...I would run the chkdsk /r command on the file system.

Then...I would run the appropriate hard drive diagnostic.

After those steps, assuming all went well...I would try to find some clues vie Event Viewer errors.

Louis

#3 Lee67

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Posted 29 January 2012 - 05:20 PM

thanks Louis
I will give your pointers a try tomorrow night now
fingers crossed :thumbup2:
regards Lee

#4 Lee67

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Posted 31 January 2012 - 04:53 PM

Hi hamluis, chkdsk /r showed clean, no errors
suggestions as to what constitutes an 'appropriate hard drive diagnostic' ?

regards

#5 hamluis

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Posted 31 January 2012 - 04:59 PM

Go Start/Run...type devmgmt.msc and hit Enter.

Double-click Disk Drives...post the content listed for Disk Drives.

Louis

#6 Lee67

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Posted 31 January 2012 - 05:11 PM

Screenshot attached :wink:

Attached Files



#7 hamluis

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Posted 31 January 2012 - 06:08 PM

SeaTools For DOS

Please read/follow all directions for use provided by Seagate.

Louis

#8 Lee67

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Posted 08 February 2012 - 05:10 PM

Hi Louis, no luck. the windows version wont install and when I burn a disc and try to boot from it - no go ! Have tried 4 times with the bootable cd but always the same. Now I have run out of discs <_<
At boot it just says...'attempting to boot from CD' then gives up saying cant find file
:angry:

I give up...

#9 Lee67

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Posted 12 February 2012 - 05:41 PM

well thanks for nothing, i heard you guys were the ones to go to for help. guess i was wrong.
i wont be recommending this site to anyone i know, rest assured

#10 cryptodan

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Posted 13 February 2012 - 01:10 AM

At boot it just says...'attempting to boot from CD' then gives up saying cant find file :angry:
I give up...


That means you did not burn the file at all, and there is nothing on the CD.

What are you using to create the CD?

#11 Lee67

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Posted 13 February 2012 - 05:37 PM

Hi, have been using Nero express. It is supposed to file test at the end to check everything ok, came up as passed test. I can use explorer to look at the files on the cdr. Maybe they are not all there ?? :mellow:

#12 Lee67

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Posted 13 February 2012 - 05:39 PM

Just had a thought, is it possible to put the files on a memory stick and boot from that ?
As each time i try it with a cdr , Nero closes the session and i cant use the disc again !!

#13 cryptodan

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Posted 13 February 2012 - 06:01 PM

Well with Seagate Tools for DOS I do not believe they will work off a booted USB / Drive, but you can try.

Aso try the following: http://alexfeinman.com/v2.htm it is very simple.

#14 rotor123

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Posted 03 March 2012 - 03:51 PM

Just had a thought, is it possible to put the files on a memory stick and boot from that ?
As each time i try it with a cdr , Nero closes the session and i cant use the disc again !!


I just ran across this, I know it is late however.....


I keep 2 CDRW discs for trouble shooting so I don't waste one time discs.
Use Imgburn to burn the disc. It works for me everytime. You can read the user comments.
Don't install the toolbar (Ask toolbar last time I installed) I even use it to find firmware updates.
http://www.videohelp.com/tools/ImgBurn

Good Luck
Roger

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#15 Lee67

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Posted 02 September 2012 - 05:22 PM

Hi, I have had help from one of your advisers - m0le (http://www.bleepingcomputer.com/forums/topic436050.html) - with spyware/adware/malware removal, so now I have a clean machine :clapping: but a problem is still bugging me.
First up at every startup i get the message "One of the files containing the system registry had to be recovered by use of a log or alternate copy",also,any time I try to run anything that uses the windows installer service (add/remove programs etc.) I get the message "The Windows Installer Service could not be accessed. This can occur if you are running windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance"
I have searched the web for help and followed instructions from microsoft support (kb 315353) to restore the msi files and (kb 315346) to reregister the msi. This has not resolved the issue

I was previously getting help from someone there called m0le but due to more pressing problems in life I had to put this on the back burner

Help !!

the machine is a HP Compaq dc5700 microtower running XP Professional sp3

I hope this is the correct forum for this, if not please point me in the right direction
many thanks

Edited by hamluis, 03 September 2012 - 04:06 AM.
Merged topics - Hamluis.





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