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#1 zzzdog

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Posted 27 January 2012 - 04:57 PM

my virus protection (avast) died. now my computer is super slow, google chrome doesn't work right &it won't load anything all the way. everything else is working slow &when we tried to download avast it didn't work.

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#2 Queen-Evie

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Posted 27 January 2012 - 05:04 PM

What happened to cause Avast to "die"? When did it happen?

Did you get any error messages when it quit working or when you tried to reinstall?

Anything else happening like "you are infected" pop ups?

Have you tried downloading and installing a different antivirus such as Microsoft Security Essentials?

Try to get an anti-virus installed. Then run a malware scanner-Malwarebytes is a good one to use.

Take a read of Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html

If you follow the steps and your system still runs slow someone will help you determine if it is software, hardware or malware related.

Edited by Queen-Evie, 27 January 2012 - 05:12 PM.


#3 zzzdog

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Posted 27 January 2012 - 05:14 PM

we don't know why it stoppped working. yes we tried downloading that &when the downloads box pops up there's nothing in it but it says it downloaded

#4 Queen-Evie

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Posted 27 January 2012 - 05:25 PM

What you have described as happening is out of my area of expertise.

I'll put out a call for help and hopefully someone will be able to help you.

#5 spc3rd

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Posted 27 January 2012 - 05:51 PM

Hello zzzdog,

Until some of the more experienced forum members can arrive to review your post, would you please be so kind as to provide the following info which will enable them to assist you more efficiently:

1. Which operating system are you using.
2. Names of ANY security software presently on your computer (e.g. firewall, anti-malware, etc).
3. Which Avast product are (or were) you using? (e.g. Avast AV free/paid; Avast Internet Security, etc)
4. When Avast "died", did you receive any messages/notifications that your subscription needed to be renewed?
5. Have you tried running Avast's uninstall program and then re-installed it?
6. Have you tried Queen Evie's suggestion to download and run a scan with Malwarebytes yet? If so, would you please copy and paste the scan results in your next post; if you were unable to download and/or run a scan, please indicate the reason or any problems encountered.

* Malwarebytes (free or paid versions) can be downloaded via the link Queen Evie provided or by going to Malwarebytes.org.

Thank you and hopefully some of the members Queen Evie sent out a call to will drop by soon! :busy:

Edited by spc3rd, 27 January 2012 - 06:11 PM.

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#6 boopme

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Posted 27 January 2012 - 06:53 PM

Hello ,please answer the above questions. I am moving this from XP to the Am I Infected forum as you probably are. We van move on once you answer those quetions and run this..

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Edited by boopme, 27 January 2012 - 06:53 PM.

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