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Firefox & Other Troubles


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23 replies to this topic

#1 Roketto

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Posted 27 January 2012 - 02:36 PM



Okay, so, a quick overview: I generally use Firefox, Winamp Player, Adobe PhotoShop, & the Microsoft Suite of Programs on a regular basis. My Internet browsing is pretty mundane; I use add-ons like CircleOfTrust to try to steer clear of suspicious sites, & I browse wisely. Recently Firefox up & quit on me; I can't open it, I've tried uninstalling/reinstalling it, & so on. I'm getting some help on that in another topic, but for the rest of the errors, I was advised to post here.

I'm experiencing some weirdness on Internet Explorer (which I'm using now). When I'm on DeviantArt, every other page or so that I browse will have a pop-up,something having to do with Microsoft.

Here's a screenshot: http://tinypic.com/r/117zsz6/5

The other weird thing is that I can't reliably load the bleepingcomputer website directly - I had to access it from the reply-to-your-topic link sent to my Gmail. Any ideas on why this is happening?

Other stuff: Occasionally upon starting up my computer, it will have my desktop background image, but no Start bar, or icons. I can usually get out of it by opening the task manager & restarting the PC. Another thing I found is that I get the same effect (no icons or start bar) when I end the explorer.exe process in the Task Manager.

Erratic Mouse Clicking: My mouse is having issues. In Word & in websites, if I try to highlight text, I drag the cursor, release the left-click, & my selection is unselected again. Extremely frustrating, & I've resorted to using my Wacom stylus to select text (that works for some reason). Also, sometimes a single click acts like a double click, & trying to move the cursor by clicking with the mouse results in a whole block of text being highlighted.

Icon Errors: For a while now, the My Documents, Recycle Bin, My Computer, & My Network Places icons have been broken. Here's a screenshot of an example: http://tinypic.com/r/2qs6o87/5 This is the My Computer window, showing the broken icons.

If I think of any more errors, I'll update/reply to this topis. I hope someone can help me out, & I thank you in advance for your assistance.


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#2 Broni

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Posted 27 January 2012 - 04:39 PM

Here's a screenshot: http://tinypic.com/r/117zsz6/5

The above link doesn't work.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 Roketto

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Posted 27 January 2012 - 04:52 PM

Okay, when I try to post the logs, I get a page says that the page can't be displayed. Testing to see if this post works.

Can't get it to post everything at once; may have to do so in separate posts.

Here's what Security Check gave me:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Norton AntiVirus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Out of date Java installed!
Adobe Flash Player 11.1.102.55
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
``````````End of Log````````````


Here are the results from FarBar:

Farbar Service Scanner Version: 18-01-2012 01
Ran by Rocket (administrator) on 27-01-2012 at 16:44:04
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) MDC8021X(10) NetBT(5) PSched(7) SYMTDI(14) Tcpip(3)
0x0D000000040000000100000002000000030000000E0000000D0000000B00000008000000050000000600000007000000090000000A000000
IpSec Tag value is correct.

**** End of log ****

Edited by Roketto, 27 January 2012 - 04:54 PM.


#4 Broni

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Posted 27 January 2012 - 04:55 PM

In case of posting problems....

Upload the file(s) here: http://www.filedropper.com/
Copy the link inside the Link To Share This File With Anyone: box and post it in your next reply.

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#5 Roketto

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Posted 27 January 2012 - 05:03 PM

I can't afford to pay for that site. Is there any other FREE website to use? I'm going to use zShare, at least that doesn't cost anything...

ProblemLogs.doc - 0.08MB

#6 Broni

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Posted 27 January 2012 - 05:22 PM

There is nothing to pay there.
Click on big green button "Upload file".
I'll not download .doc file from unknown computer.
Upload straight logs.
Eventually you can zip them into one file.

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#7 Roketto

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Posted 27 January 2012 - 05:28 PM

Huh, I must have missed that humongous button somehow before....goes to show how bad my eyes are...

http://www.filedropper.com/problemlogs

Okay, there's the log.

EDIT: I have to be afk for a while. I'll come check this topic later tonight, hopefully. I'll definitely check it tomorrow morning.

Edited by Roketto, 27 January 2012 - 05:32 PM.


#8 Broni

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Posted 27 January 2012 - 05:32 PM

One more time....

I'll not download .doc file from unknown computer.
Upload straight logs.
Eventually you can zip them into one file.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 Roketto

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Posted 27 January 2012 - 07:38 PM

I'm sorry, I read your last post too quickly & I missed that you didn't want a .doc file. Okay, now I've got the first three text/Notepad files linked through FileDrop:

http://www.filedropper.com/checkup Security Check.

http://www.filedropper.com/fss FSS.

The MiniToolbar log won't load on FileDrop. I'll try to put it in a post.

EDIT: Argh this is so frustrating..! It won't upload, & I can't put it in a post due to the length of it. If I have to, I'll just post sequential chunks of the bloody thing.

I've tried downloading Avast! & MalwareBytes before to this computer, but I'd rather not gum it up with those programs again if I don't have to. If you could analyze the data from the first 3 logs, then tell me if I have to download the other 2, I'd appreciate it.

Edited by Roketto, 27 January 2012 - 07:41 PM.


#10 Roketto

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Posted 27 January 2012 - 07:43 PM

Part 1:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Rocket (administrator) on 27-01-2012 at 19:29:39
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:5577

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Linksys Wireless-G USB Network Adapter = Wireless Network Connection 3 (Connected)
Intel® 82562V-2 10/100 Network Connection = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 3"

set address name="Wireless Network Connection 3" source=dhcp
set address name="Wireless Network Connection 3" gateway=0.0.0.0 gwmetric=
set dns name="Wireless Network Connection 3" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Regina

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cfl.rr.com



Ethernet adapter Local Area Connection 2:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

Physical Address. . . . . . . . . : 00-1D-09-88-D4-A3



Ethernet adapter Wireless Network Connection 3:



Connection-specific DNS Suffix . : cfl.rr.com

Description . . . . . . . . . . . : Linksys Wireless-G USB Network Adapter #2

Physical Address. . . . . . . . . : 00-12-17-A3-33-22

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.103

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 65.32.5.111

65.32.5.112

Lease Obtained. . . . . . . . . . : Friday, January 27, 2012 7:25:53 PM

Lease Expires . . . . . . . . . . : Saturday, January 28, 2012 7:25:53 PM

Server: dns-redir-lb-01.tampabay.rr.com
Address: 65.32.5.111

Name: google.com
Addresses: 74.125.45.104, 74.125.45.105, 74.125.45.106, 74.125.45.147
74.125.45.99, 74.125.45.103



Pinging google.com [74.125.45.103] with 32 bytes of data:



Reply from 74.125.45.103: bytes=32 time=29ms TTL=50

Reply from 74.125.45.103: bytes=32 time=29ms TTL=50



Ping statistics for 74.125.45.103:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 29ms, Maximum = 29ms, Average = 29ms

Server: dns-redir-lb-01.tampabay.rr.com
Address: 65.32.5.111

Name: yahoo.com
Addresses: 98.139.180.149, 209.191.122.70, 72.30.2.43, 98.137.149.56



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=191ms TTL=48

Reply from 98.137.149.56: bytes=32 time=91ms TTL=48



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 91ms, Maximum = 191ms, Average = 141ms

Server: dns-redir-lb-01.tampabay.rr.com
Address: 65.32.5.111

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

#11 Roketto

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Posted 27 January 2012 - 07:44 PM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 09 88 d4 a3 ...... Intel® 82562V-2 10/100 Network Connection - Packet Scheduler Miniport
0x10004 ...00 12 17 a3 33 22 ...... Linksys Wireless-G USB Network Adapter #2 - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.103 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.103 192.168.1.103 20
192.168.1.0 255.255.255.0 192.168.1.103 192.168.1.103 25
192.168.1.103 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.103 192.168.1.103 25
224.0.0.0 240.0.0.0 192.168.1.103 192.168.1.103 25
255.255.255.255 255.255.255.255 192.168.1.103 2 1
255.255.255.255 255.255.255.255 192.168.1.103 192.168.1.103 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

#12 Broni

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Posted 27 January 2012 - 07:45 PM

The MiniToolbar log won't load on FileDrop

Explain.

Try here: http://uploadmb.com/

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 Roketto

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Posted 27 January 2012 - 07:49 PM

I give up; I keep trying to shorten the chunks of text to something manageable, but I keep getting this IE error:

Posted Image

When I say the MinBar log won't upload, I mean that when I upload it, the progress bar sticks at 0% & it never completes.

EDIT: No dice with that last uploader. I get the same IE error in the screenshot above.

I already tried uploadmb.com; it DID NOT work for me. Anything else we can try?

Edited by Roketto, 27 January 2012 - 08:29 PM.


#14 Broni

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Posted 27 January 2012 - 07:50 PM

Try here: http://uploadmb.com/


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 Roketto

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Posted 06 February 2012 - 10:58 AM

Sorry to say, but that site did not work for me. I didn't reply in a new post because I had already put my response above, & I didn't want to spam the board. Sorry.




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