Posted 18 March 2012 - 05:22 AM
I have the same problem with this file : rikvm_C6F09094.sys
For no apparent reason I suddenly found that NONE of the Norton Internet Security 2012 tools would work - in fact the entire suit would not even open, not even the uninstall tool, and yet Norton was giving an error, listed as : error 8504,104
and advised downloading and running the Norton Power Eraser.
This I did and found the file rikvm_C6F09094.sys marked as 'Bad'. Norton Power Eraser said that it would be removed if I restarted my PC, which I did.
Result = Nothing.
Norton Internet Security still does not work (even in Safe Mode) and I'm still getting the error code 8504,104 and NPE still lists this file as 'Bad'.
Can't remove Norton from my PC, and now have no security (apart from Windows 7 own) to protect my 4 month old machine.
Would downloading & running the 'free' AVG security program help?
Yes, I DO have Cyberlink DVD Deluxe on my machine (it came already loaded by Hewlett Packard) so I'm hoping this irritating file has something to do with that program and is being shown as a false positive by Norton Power Eraser.
However, I am still no better off with Norton, as it won't work and it can't be uninstalled (even via the Control Panel).
Any help offered with this problem would be gratefully appreciated. It's driving me nuts.
Note: Contacted Norton, and all they said was to start my PC in Safe Mode, then run a full system scan. My question is - how, if Full System Scan doesn't work.
By the way, Norton want to charge $99.99 for extra help from one of their staff.