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PC is freezing during virus scan


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9 replies to this topic

#1 gladrich

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Posted 27 January 2012 - 12:14 PM

My computer started freezing up so I scanned it with Kaspersky Pure and it froze up during the scan, tried this a few times with the same result. I then scanned it with Spyware DR...same result (froze, but in a different spot). Then did an on-line scan with eset...froze again. Help? Windows 7 Toshiba laptop 4Gig RAM.

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#2 Broni

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Posted 27 January 2012 - 04:43 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 gladrich

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Posted 28 January 2012 - 06:19 AM

I was able to run security check, Mini toolbox and FABAR. The results are below. When I did the Quick Scan with Malwarebytes, my computer locked up after a couple of minutes of scanning. I tried twice and it locked up both times, in different places. When I scanned with aswMBR.exe, I got a blue screen a couple of minutes into the scan telling me that a serious error had occurred and windows was shut down to prevent damage. I tried this twice with the same result.
Security Check
Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

TweakNow RegCleaner 2011
Java™ 6 Update 17
Out of date Java installed!
Adobe Flash Player ( 10.1.53.64) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Kaspersky Lab Kaspersky PURE avp.exe
Kaspersky Lab Kaspersky PURE x64 klwtblfs.exe
``````````End of Log````````````

FBAR Service Scanner
Farbar Service Scanner Version: 18-01-2012 01
Ran by Toshiba (administrator) on 28-01-2012 at 05:23:34
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

Mini Toolbox
MiniToolBox by Farbar Version: 18-01-2012
Ran by Toshiba (administrator) on 28-01-2012 at 05:26:05
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Toshiba-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 88-AE-1D-F4-FB-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::30ca:899d:b096:96cb%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 27, 2012 7:28:06 PM
Lease Expires . . . . . . . . . . : Saturday, January 28, 2012 7:28:06 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 243838493
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-54-82-EF-88-AE-1D-F4-FB-99
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{A1E74D2A-1511-462F-B98A-7C64721E2895}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:cb8:3d8:51c9:9d4f(Preferred)
Link-local IPv6 Address . . . . . : fe80::cb8:3d8:51c9:9d4f%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.115.147
74.125.115.105
74.125.115.103
74.125.115.106
74.125.115.104
74.125.115.99


Pinging google.com [74.125.113.103] with 32 bytes of data:
Reply from 74.125.113.103: bytes=32 time=63ms TTL=47
Reply from 74.125.113.103: bytes=32 time=45ms TTL=47

Ping statistics for 74.125.113.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 63ms, Average = 54ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43


Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=52ms TTL=48
Reply from 98.139.180.149: bytes=32 time=243ms TTL=47

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 243ms, Average = 147ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...88 ae 1d f4 fb 99 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 276
192.168.1.3 255.255.255.255 On-link 192.168.1.3 276
192.168.1.255 255.255.255.255 On-link 192.168.1.3 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:cb8:3d8:51c9:9d4f/128
On-link
10 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::cb8:3d8:51c9:9d4f/128
On-link
10 281 fe80::30ca:899d:b096:96cb/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 02 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 03 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 04 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 05 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 06 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp64.dll [450008] (PC Tools Research Pty Ltd.)
x64-Catalog9 02 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp64.dll [450008] (PC Tools Research Pty Ltd.)
x64-Catalog9 03 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp64.dll [450008] (PC Tools Research Pty Ltd.)
x64-Catalog9 04 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp64.dll [450008] (PC Tools Research Pty Ltd.)
x64-Catalog9 05 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp64.dll [450008] (PC Tools Research Pty Ltd.)
x64-Catalog9 06 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp64.dll [450008] (PC Tools Research Pty Ltd.)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 15 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 16 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 17 C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp64.dll [450008] (PC Tools Research Pty Ltd.)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/27/2012 05:22:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: bitlord.exe, version: 0.0.0.0, time stamp: 0x4da39b50
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00038dc9
Faulting process id: 0x10e4
Faulting application start time: 0xbitlord.exe0
Faulting application path: bitlord.exe1
Faulting module path: bitlord.exe2
Report Id: bitlord.exe3

Error: (01/27/2012 04:05:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: bitlord.exe, version: 0.0.0.0, time stamp: 0x4da39b50
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00038dc9
Faulting process id: 0x1894
Faulting application start time: 0xbitlord.exe0
Faulting application path: bitlord.exe1
Faulting module path: bitlord.exe2
Report Id: bitlord.exe3

Error: (01/27/2012 02:25:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x6d656d5b
Faulting process id: 0x10bc
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (01/27/2012 02:15:37 PM) (Source: Windows Installer 3.1) (User: )
Description: WindowsNot enough storage is available to process this command.

Error: (01/27/2012 11:36:09 AM) (Source: Windows Installer 3.1) (User: )
Description: WindowsNot enough storage is available to process this command.

Error: (01/26/2012 02:50:11 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (01/26/2012 09:03:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6614

Error: (01/26/2012 09:03:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6614

Error: (01/26/2012 09:03:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/26/2012 09:03:23 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5538


System errors:
=============
Error: (01/27/2012 07:28:41 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
PCLEPCI

Error: (01/27/2012 07:28:07 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Browser Defender Update Service service to connect.

Error: (01/27/2012 07:28:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:04:07 PM on ?1/?27/?2012 was unexpected.

Error: (01/27/2012 07:27:39 PM) (Source: Application Popup) (User: )
Description: \??\C:\windows\SysWow64\drivers\pclepci.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (01/27/2012 02:10:16 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
PCLEPCI

Error: (01/27/2012 02:09:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Browser Defender Update Service service to connect.

Error: (01/27/2012 02:09:07 PM) (Source: Application Popup) (User: )
Description: \??\C:\windows\SysWow64\drivers\pclepci.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (01/27/2012 02:09:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:00:31 PM on ?1/?27/?2012 was unexpected.

Error: (01/27/2012 01:59:57 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer NICK-MAC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{A1E74D2A-1511-462F-B98A-7C64721E2895}.
The master browser is stopping or an election is being forced.

Error: (01/27/2012 11:54:29 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
PCLEPCI


Microsoft Office Sessions:
=========================
Error: (01/27/2012 05:22:00 PM) (Source: Application Error)(User: )
Description: bitlord.exe0.0.0.04da39b50ntdll.dll6.1.7601.177254ec49b8fc000000500038dc910e401ccdd37bb81b779C:\Program Files (x86)\BitLord 2\Bitlord files\bitlord.exeC:\windows\SysWOW64\ntdll.dll544bfd52-4935-11e1-808d-88ae1df4fb99

Error: (01/27/2012 04:05:50 PM) (Source: Application Error)(User: )
Description: bitlord.exe0.0.0.04da39b50ntdll.dll6.1.7601.177254ec49b8fc000000500038dc9189401ccdd3118476b43C:\Program Files (x86)\BitLord 2\Bitlord files\bitlord.exeC:\windows\SysWOW64\ntdll.dllb0256b6e-492a-11e1-808d-88ae1df4fb99

Error: (01/27/2012 02:25:55 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c00000056d656d5b10bc01ccdd2971d5bc24C:\Program Files (x86)\Internet Explorer\iexplore.exeunknownbad73347-491c-11e1-808d-88ae1df4fb99

Error: (01/27/2012 02:15:37 PM) (Source: Windows Installer 3.1)(User: )
Description: WindowsNot enough storage is available to process this command.

Error: (01/27/2012 11:36:09 AM) (Source: Windows Installer 3.1)(User: )
Description: WindowsNot enough storage is available to process this command.

Error: (01/26/2012 02:50:11 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (01/26/2012 09:03:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6614

Error: (01/26/2012 09:03:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6614

Error: (01/26/2012 09:03:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/26/2012 09:03:23 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5538


=========================== Installed Programs ============================

Adobe Flash Player 10 Plugin (Version: 10.1.53.64)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Photoshop 7.0 (Version: 7.0)
Adobe Reader 9.5.0 (Version: 9.5.0)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.765.0)
AutoUpdate (Version: 1.0)
Best Buy pc app (Version: 3.0.0.0)
Best Buy pc app (Version: 3.1.2.0)
BitLord 2.0
Bonjour (Version: 3.0.0.10)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.3.0.1)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.0.1)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Internet Library for ZoomBrowser EX (Version: 1.7.0.1)
Canon MOV Decoder (Version: 1.7.0.6)
Canon MOV Encoder (Version: 1.5.0.3)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.6.0.5)
Canon Personal Printing Guide (Version: 1.1.1.3)
Canon PowerShot S95 Camera User Guide (Version: 1.0.0.1)
Canon Utilities CameraWindow DC 8 (Version: 8.3.0.6)
Canon Utilities CameraWindow Launcher (Version: 7.5.0.2)
Canon Utilities Digital Photo Professional 3.9 (Version: 3.9.0.3)
Canon Utilities Movie Uploader for YouTube (Version: 1.1.0.4)
Canon Utilities MyCamera (Version: 7.4.0.2)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.6.0.23)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.4.0.4)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Full Existing (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Full New (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Light (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Previews Common (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0315.1050.17562)
Catalyst Control Center Localization All (Version: 2010.0315.1050.17562)
ccc-core-static (Version: 2010.0315.1050.17562)
ccc-utility64 (Version: 2010.0315.1050.17562)
CCC Help Chinese Standard (Version: 2010.0315.1049.17562)
CCC Help Chinese Traditional (Version: 2010.0315.1049.17562)
CCC Help Czech (Version: 2010.0315.1049.17562)
CCC Help Danish (Version: 2010.0315.1049.17562)
CCC Help Dutch (Version: 2010.0315.1049.17562)
CCC Help English (Version: 2010.0315.1049.17562)
CCC Help Finnish (Version: 2010.0315.1049.17562)
CCC Help French (Version: 2010.0315.1049.17562)
CCC Help German (Version: 2010.0315.1049.17562)
CCC Help Greek (Version: 2010.0315.1049.17562)
CCC Help Hungarian (Version: 2010.0315.1049.17562)
CCC Help Italian (Version: 2010.0315.1049.17562)
CCC Help Japanese (Version: 2010.0315.1049.17562)
CCC Help Korean (Version: 2010.0315.1049.17562)
CCC Help Norwegian (Version: 2010.0315.1049.17562)
CCC Help Polish (Version: 2010.0315.1049.17562)
CCC Help Portuguese (Version: 2010.0315.1049.17562)
CCC Help Russian (Version: 2010.0315.1049.17562)
CCC Help Spanish (Version: 2010.0315.1049.17562)
CCC Help Swedish (Version: 2010.0315.1049.17562)
CCC Help Thai (Version: 2010.0315.1049.17562)
CCC Help Turkish (Version: 2010.0315.1049.17562)
D3DX10 (Version: 15.4.2368.0902)
DivX (Version: 5.2.1)
ESET Online Scanner v3
Google Chrome (Version: 16.0.912.77)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.79)
Guitar Tracks Pro 3
HiJackThis (Version: 1.0.0)
iCloud (Version: 1.0.2.17)
iTunes (Version: 10.5.2.11)
Java™ 6 Update 17 (Version: 6.0.170)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky PURE (Version: 9.1.0.124)
Label@Once 1.0 (Version: 1.0)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MobileMe Control Panel (Version: 3.1.8.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
PlayReady PC Runtime amd64 (Version: 1.3.0)
QuickTime (Version: 7.71.80.42)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.13.112.2010)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.5992)
Realtek High Definition Audio Driver (Version: 6.0.1.6069)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30111)
Realtek WLAN Driver (Version: 2.00.0013)
Safari (Version: 5.34.52.7)
Shop To Win (Version: 1.0.25)
Sibelius Scorch (ActiveX Only) (Version: 6.2.0)
SONAR LE (Version: 18.0)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TOSHIBA Application Installer (Version: 9.0.1.1)
TOSHIBA Assist (Version: 3.00.11)
Toshiba Book Place (Version: 2.0.3977.0)
TOSHIBA Bulletin Board (Version: 1.6.07.64)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA eco Utility (Version: 1.2.11.64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.6C)
TOSHIBA Hardware Setup (Version: 1.63.0.22C)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
TOSHIBA Media Controller (Version: 1.0.80.3.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.5.10)
TOSHIBA PC Health Monitor (Version: 1.6.0.64)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.6.06.64)
TOSHIBA Service Station (Version: 2.2.9)
TOSHIBA Supervisor Password (Version: 1.63.0.9C)
TOSHIBA Value Added Package (Version: 1.3.3.64)
TOSHIBA Web Camera Application (Version: 1.1.1.15)
ToshibaRegistration (Version: 1.0.4)
TweakNow RegCleaner 2011 (Version: 6.4.5)
UA-1G Driver
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Utility Common Driver (Version: 1.0.52.1C)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile Device Center (Version: 6.1.6965.0)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 73%
Total physical RAM: 3835.68 MB
Available physical RAM: 1003.95 MB
Total Pagefile: 7669.56 MB
Available Pagefile: 5525.16 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.15 MB

========================= Partitions: =====================================

1 Drive c: (TI105955W0C) (Fixed) (Total:453.42 GB) (Free:357.64 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:55.88 GB) (Free:1.48 GB) NTFS

========================= Users: ========================================

User accounts for \\TOSHIBA-PC

Administrator Guest Toshiba


**** End of log ****

Edited by gladrich, 28 January 2012 - 06:50 AM.


#4 Broni

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Posted 28 January 2012 - 11:31 AM

Go ahead with aswMBR.

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#5 gladrich

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Posted 28 January 2012 - 03:06 PM

When I scanned with aswMBR.exe, I got a blue screen a couple of minutes into the scan telling me that a serious error had occurred and windows was shut down to prevent damage, then the compter rebooted. I tried this twice with the same result.

#6 Broni

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Posted 28 January 2012 - 06:54 PM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#7 gladrich

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Posted 29 January 2012 - 07:04 AM

I ran GMER. At the end of the scan it said "GMER has found no system modifications". There was no log created that I could see. I also noticed that only these were checked
Services, Registry and Files. All the others were grayed out and I can't check them.

Run in Safe mode:
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-01-29 08:53:08
Windows 6.1.7601 Service Pack 1
Running: repumst4.exe


---- Files - GMER 1.0.15 ----

File C:\System Volume Information\ISwift3.dat 604140 bytes
File C:\System Volume Information\mdllog.dat 163126 bytes
File C:\System Volume Information\MountPointManagerRemoteDatabase 0 bytes
File C:\System Volume Information\pctEfaData 0 bytes
File C:\System Volume Information\pctEfaData\PCTEFA.DB 1835008 bytes
File C:\System Volume Information\pctEfaData\SYMEFA1.DB 28672 bytes
File C:\System Volume Information\pctEfaData\SYMEFA2.DB 28672 bytes
File C:\System Volume Information\PCTSD 0 bytes
File C:\System Volume Information\PCTSD\PCTSD.DB 1957 bytes
File C:\System Volume Information\SPP 0 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache 0 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{25a437f1-56ad-49ae-b533-056cd1ca8c90}_OnDiskSnapshotProp 12392 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{af362a96-c207-4c0c-8df0-3a56b5c7099d}_OnDiskSnapshotProp 12240 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{c0936c66-dff5-4210-870e-2e6700335854}_OnDiskSnapshotProp 12560 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{f7189c67-d377-44f9-8fa3-7280b8fc99e6}_OnDiskSnapshotProp 12480 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{23605e6e-e285-4217-8f9f-f60436d1be8e}_OnDiskSnapshotProp 12480 bytes
File C:\System Volume Information\SPP\SppCbsHiveStore 0 bytes
File C:\System Volume Information\SPP\SppGroupCache 0 bytes
File C:\System Volume Information\SPP\SppGroupCache\{23605E6E-E285-4217-8F9F-F60436D1BE8E}_DriverPackageInfo 58672 bytes
File C:\System Volume Information\SPP\SppGroupCache\{23605E6E-E285-4217-8F9F-F60436D1BE8E}_WindowsUpdateInfo 10392 bytes
File C:\System Volume Information\SPP\SppGroupCache\{AF362A96-C207-4C0C-8DF0-3A56B5C7099D}_DriverPackageInfo 58432 bytes
File C:\System Volume Information\SPP\SppGroupCache\{AF362A96-C207-4C0C-8DF0-3A56B5C7099D}_WindowsUpdateInfo 10392 bytes
File C:\System Volume Information\SPP\SppGroupCache\{F7189C67-D377-44F9-8FA3-7280B8FC99E6}_DriverPackageInfo 58672 bytes
File C:\System Volume Information\SPP\SppGroupCache\{F7189C67-D377-44F9-8FA3-7280B8FC99E6}_WindowsUpdateInfo 10392 bytes
File C:\System Volume Information\Syscache.hve 11010048 bytes
File C:\System Volume Information\Syscache.hve.LOG1 262144 bytes
File C:\System Volume Information\Syscache.hve.LOG2 0 bytes
File C:\System Volume Information\tracking.log 20480 bytes
File C:\System Volume Information\Windows Backup 0 bytes
File C:\System Volume Information\Windows Backup\Catalogs 0 bytes
File C:\System Volume Information\Windows Backup\Catalogs\GlobalCatalogLock.dat 0 bytes
File C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752} 65536 bytes
File C:\System Volume Information\{5e20a36a-491a-11e1-808d-88ae1df4fb99}{3808876b-c176-4e48-b7ae-04046e6cc752} 905969664 bytes
File C:\System Volume Information\{5f2e54e0-4408-11e1-991b-88ae1df4fb99}{3808876b-c176-4e48-b7ae-04046e6cc752} -220925952 bytes
File C:\System Volume Information\{ce222fe4-4900-11e1-80f3-88ae1df4fb99}{3808876b-c176-4e48-b7ae-04046e6cc752} 402046976 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl 111352 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl 0 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl 72 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl 72 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession7.etl 0 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTUBPM.etl 72 bytes

---- EOF - GMER 1.0.15 ----

Edited by gladrich, 29 January 2012 - 09:01 AM.


#8 Broni

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Posted 29 January 2012 - 02:44 PM

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

===================================================================

Please download and run ListParts by Farbar (for 32-bit system)

Please download and run ListParts64 by Farbar (for 64-bit system)

Click on Scan button.

Scan result will open in Notepad.
Post it in your next reply.

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#9 gladrich

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Posted 29 January 2012 - 03:51 PM

Here you go. Who knew there were so many tools out there??? Thanks for your help!
Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601)
, 64-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`5dd00000

Size Device Name MBR Status
--------------------------------------------
465 GB \\.\PhysicalDrive0 Controlled by rootkit!

Boot code on some of your physical disks is hidden by a rootkit.
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]


Done;
Press any key to quit...

ListParts by Farbar
Ran by Toshiba on 29-01-2012 at 15:47:07
Windows 7 (X64)
Running From: C:\Users\Toshiba\Downloads
************************************************************

========================= Memory info ======================

Percentage of memory in use: 46%
Total physical RAM: 3835.68 MB
Available physical RAM: 2065.11 MB
Total Pagefile: 7669.56 MB
Available Pagefile: 5634.66 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

======================= Partitions =========================

1 Drive c: (TI105955W0C) (Fixed) (Total:453.42 GB) (Free:355.55 GB) NTFS ==>[System with boot components (obtained from reading drive)]
3 Drive e: (New Volume) (Fixed) (Total:55.88 GB) (Free:4.46 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 Online 55 GB 6144 KB

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 1500 MB 1024 KB
Partition 2 Primary 453 GB 1501 MB
Partition 3 Primary 10 GB 454 GB

Disk: 0
Partition 1
Type : 27
Hidden: Yes
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 System NTFS Partition 1500 MB Healthy Hidden

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 C TI105955W0C NTFS Partition 453 GB Healthy Boot

Disk: 0
Partition 3
Type : 17 (Suspicious Type)
Hidden: Yes
Active: No

There is no volume associated with this partition.

Partitions of Disk 1:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 55 GB 31 KB

Disk: 1
Partition 1
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 E New Volume NTFS Partition 55 GB Healthy



****** End Of Log ******

#10 Broni

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Posted 29 January 2012 - 04:03 PM

You're infected with the newest TDL rootkit.

That will require more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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