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Tool Bar Problem


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#1 sandbars

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Posted 26 January 2012 - 07:48 PM

Hi!

I can't uninstall inbox.com as a toolbar from my friend Hp laptop running Windows 7-I've tried everything I know how to; I found that many people on the Web are having this problem and all the solutions dont work. The computer was running IE9 so I removed it and replaced it with an earlier version of Internet Explorer. Problem still not solved. Even though I removed it using Revo it still reappears. Lokks like Malware????

Marble2


EDIT: Moved from Intros to WIN 7.,,.,.

Edited by hamluis, 27 January 2012 - 07:21 AM.
Moved from Win 7 to Am I Infected.


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#2 hamluis

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Posted 26 January 2012 - 09:52 PM

http://toolbar.inbox.com/faq.aspx?faqid=2876&faqmod=wst_install

Louis

#3 sandbars

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Posted 27 January 2012 - 12:47 AM

Hi Louis

Thank you so much for your timely reply. Unfortunately I have tried that method and it does not work. As soon as you uninstall the software it appears to be gone - and then when you launch the browser its search page is back again and and so is the toolbar. You can't even add a new start page it will always default to the toolbar start page. I have searched the web for a solution and many people have the same problem. They have tried many methods with no success. Here was the only solution which I am reluctant to try from answers.microsoft.com

Your Sincerly

Sandbars

SEE ATTACHMENT

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/inboxcom-nightmare-having-problems-removing-the/25910894-3089-446f-af4e-5087e914e67d
Inbox.com nightmare - Having problems removing the remnants of Inbox.com off of my PC
Applies To: Internet Explorer | Internet Explorer 9 | Windows Vista

Question

Hi, I am having problems removing the remnants of Inbox.com off my pc, I thought i had uninstalled it but there are still some parts left mainly in my games on facebook, I didnt knowingly download this rubbish now i cant det rid of it, I have done the add ons thing you advised but its still here I feel as if im being stalked.

Answer

You are seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help

Microsoft now offers no-charge, online (third-party) support for such issues: http://supportservices.microsoft.com/support/services/virus_malware_removal

Microsoft PCSafety also provides home users (only) with direct, no-charge support for dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also see https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the new Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

• HOW TO Use the New Microsoft Safety Scanner
http://securitygarden.blogspot.com/2011/04/how-to-use-new-microsoft-safety-scanner.html

2. Now begin your own, new thread in one (only) of the following recommended forums for assistance by an expert in such matters. Follow the instructions posted in the "sticky" at the top of each forum.

=> DO NOT SKIP THIS STEP!! <=

• SpywareHammer: Malware Removal
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

• Spyware Warrior: Help with spyware removal
http://www.spywarewarrior.com/viewforum.php?f=5

• DSL Reports: Security Cleanup
http://www.dslreports.com/forum/cleanup

• Bluetack: Malware Removal
http://www.bluetack.co.uk/forums/index.php?showforum=172

• MalwareBytes' Anti-Malware
http://forums.malwarebytes.org/index.php?showforum=7

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the computer to a local, reputable and independent

Edited by sandbars, 27 January 2012 - 12:53 AM.


#4 hamluis

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Posted 27 January 2012 - 07:21 AM

PA Bear is highly esteemed by me...he knows much more than I could ever hope to learn about computer situations.

I would follow any suggestions that he might make about this computer issue.

During my searches, I came across nothing that referred to this particular toolbar as malware. Since toolbars are just part of the Internet landscape, I provided the standard recipe for removing it.

Following quote from the link you provided:

"NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help!"

I will move this to the Am I Infected forum so that the more knowledgeably may take a closer look at what's going on with your system.

Louis

#5 sandbars

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Posted 27 January 2012 - 09:26 AM

Hi

Once again thank you Louis I appreaciated your input. I was trying avoid reformatting and reinstalling because it's not my computer but my friends. Your observation about "Pa Bear" as you call him ( had a chuckle over that) is probably right. I have the weekend to think about it maybe a better answer will emerge.

Thanks

Sandbars




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