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Computer freezes after installing windows update, mouse still moves.


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#1 MalwareWarrior

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Posted 26 January 2012 - 07:17 PM

Just recently, i read up that doing a hard shutdown is bad. Now, after installing an update, my other computer is frozen, except the mouse. I've tried CTRL+ALT+Delete, that wont do anything. I can't click anything, I can't open anything. What do I do?

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#2 caperjac

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Posted 26 January 2012 - 08:04 PM

Just recently, i read up that doing a hard shutdown is bad.


it is bad but necessary from time to time .just do it ,then reboot and hitting f8 ,go to safe mode / then go to control panel /programs and features / on the left click on show installed updates and uninstall the last update

My answers are my opinion only,usually


#3 MalwareWarrior

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Posted 26 January 2012 - 10:52 PM

I'm a bit lost here on what update i need to uninstall. Is it under "Microsoft Windows"? Maybe it's Microsoft Office, because before, the computer frequently had updates because something pertaining to Office didn't finish. If this helps, I'm using Windows 7 64 Bit.

#4 caperjac

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Posted 27 January 2012 - 05:50 AM

i don't know for sure sorry ,you said it failed after installing a update, so im assuming you knew ,one would assume if it happened after a update you could try with removing the latest update,the date they were install is there at on the far right

Edited by caperjac, 27 January 2012 - 05:57 AM.

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#5 hamluis

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Posted 27 January 2012 - 03:15 PM

If your computer is frozen, you don't have any choice...do the hard shutdown.

If the system boots properly into Windows afterward...run the chkdsk /r command.

Louis

#6 MalwareWarrior

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Posted 27 January 2012 - 03:32 PM

OK, I've uninstalled the update. Now I'm going to run chkdsk /r. Thanks!




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